ChiefsPlanet - View Single Post - Books Does anyone own any of the E-Readers?

**noa** · 08-13-2010, 01:12 PM

You've probably already made your decision, but I figured I'd post this here in case anyone else on the forum was curious about a Kindle.

My wife turned on her Kindle two days ago to find that the screen was messed up. I called Amazon, and spoke with a person immediately (no wait). The customer service guy tried talking me through a couple solutions (each one lasting about 1 minute each), and once I told him neither worked, he put in an order to send me a new Kindle next day air. Then, he emailed me a shipping label. All I had to do was print it out, put the broken label in an envelope, and drop it off at a UPS site within 30 days. The next day, I was holding the new Kindle, and it was registered to my wife, so all of her books were already accessible on the new one without any hassle. So it was unfortunate that the screen broke in the first place, but the customer service was amazing, and the inconvenience was minor when I compare it to dealing with XBox's red ring of death, or other technology products. So the Kindle has that going for it too.

08-13-2010, 01:12 PM	#7
noa Band Join Date: Sep 2005 Casino cash: $-774547	You've probably already made your decision, but I figured I'd post this here in case anyone else on the forum was curious about a Kindle. My wife turned on her Kindle two days ago to find that the screen was messed up. I called Amazon, and spoke with a person immediately (no wait). The customer service guy tried talking me through a couple solutions (each one lasting about 1 minute each), and once I told him neither worked, he put in an order to send me a new Kindle next day air. Then, he emailed me a shipping label. All I had to do was print it out, put the broken label in an envelope, and drop it off at a UPS site within 30 days. The next day, I was holding the new Kindle, and it was registered to my wife, so all of her books were already accessible on the new one without any hassle. So it was unfortunate that the screen broke in the first place, but the customer service was amazing, and the inconvenience was minor when I compare it to dealing with XBox's red ring of death, or other technology products. So the Kindle has that going for it too. __________________ Sometimes you eat the bear and sometimes, well, he eats you.
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