Quote:
Originally Posted by UteChief
Do your reps take phone calls for American companies? I'm asking because I monitor calls where we have Phillipino reps take calls from American customers. It can be miserable. I feel bad for our customers.
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Yep we sure do...... We actually allow our clients direct access to developers and IT admins...
We give them local skype numbers. We personally pre screen every canidate for english communication skills.
Its one of the main reasons we are exploding, our American oversite and direct access model is killing the offshore industry...