Thread: Misc Customer Service poll
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Old 01-05-2012, 03:53 PM   #41
The Franchise The Franchise is offline
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Quote:
Originally Posted by frazod View Post
Another thing that drives me nuts - when I first call, I key in or say my account information to the computer, then select the option for who I need to talk to. When I'm connected, the first thing that person asks me is for the exact..... same.... information I just provided before, and usually what I'm calling about. Does this shit not pop up on their computer? And if I have to speak to other people, again, same shit. Are these functions of completely separate databases? If so, that's insane. And why would the guy not know why I'm calling? I'M CALLING FOR THE SAME REASON EVERYBODY ELSE WHO PRESSED 4 HAS CALLED YOU ALL DAY LONG YOU DUMB MOTHER****ER!!!!!!!
In all of the call centers that I worked in......no....the account number does not pop up for the tech.
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