Quote:
Originally Posted by frazod
Another thing that drives me nuts - when I first call, I key in or say my account information to the computer, then select the option for who I need to talk to. When I'm connected, the first thing that person asks me is for the exact..... same.... information I just provided before, and usually what I'm calling about. Does this shit not pop up on their computer? And if I have to speak to other people, again, same shit. Are these functions of completely separate databases? If so, that's insane. And why would the guy not know why I'm calling? I'M CALLING FOR THE SAME REASON EVERYBODY ELSE WHO PRESSED 4 HAS CALLED YOU ALL DAY LONG YOU DUMB MOTHER****ER!!!!!!!
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Your info comes up on my screen the large majority of the time if you keyed it in correctly or if you haven't been transferred 3 times to get to me... then I usually get some internal info on my popup screen.
Another thing that happens:
Son will call from his mobile phone while trying to troubleshoot something for mom at her house. He keys in all his info so it is his acct that pops up on my screen instead of mom's.