Quote:
Originally Posted by GloryDayz
It's built into every PBX in the world. So it's simple. As for being legal, yes it is. It's an HR issue, and read the fine print, they can do it. The only time you have to announce third party participation is in lieu of policy and being informed. So, post HR notification, any and all internal calls can be monitored unannounced for quality reasons. Much like email, it's been litigated to death... Now if you didn't tell them, or you monitor a non-corporate asset, you have issues. Maybe they're that dumb, but I doubt it.
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Which was exactly my point. Employees "suspected" and "feared" they were being monitored. The Chiefs "denied" that they were recording phone calls.
Now, do you really think there were "bugs" in the hallways and conference rooms and that the team monitored phone conversations?