Quote:
Originally Posted by King_Chief_Fan
so, are you up front with the customer and tell them that it takes 45 minutes to fix but I am charging you for two hours?
Are you going to pay the plumber for two hours work when he does 1 hour worth? YOu would raise all kinds of hillbilly hell if a plumber did that to you. |
I would thank the plumber for doing a fast job, I wouldn't ask him to charge me less.
I show the customer exactly what they are paying for from every step of the job long before I even ask for a signature to grant me the permission to work and bill them.
I explain to them how long the job books for, that is it. I don't charge them less if it is done faster, and I don't charge them more if it takes longer. I charge them book.
Quote:
Originally Posted by Saul Good
Right, but you don't get to bill for the book hours times 120% just because you feel like it.
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Yeah, you can. Book Hours are not uniform nor standard, they are not a universal guideline for getting work done. They are just a suggestion for how long a certified mechanic should take. Every place I've ever worked for, ever business I've started, has a book markup to maximize profits.
It is simply business and how it works.