Quote:
Originally Posted by displacedinMN
even the router? ugh. I do have internet everywhere in the house. Better than with their router and pods.
I do not think the guy I talked to understood what I needed. The modem had to be authorized.
Someone coming out tomorrow. Maybe he can help and fix it.
I am not going to use their external router and mine.
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Looking at the links that Fish provided, Comcast is probably only authenticating the modem. If you were able to complete that step, the modem itself should be working.
Did you try plugging a PC directly into the modem to see if it worked? That would be the first thing I try because it's likely to be the first thing THEY try.
They'll plug in a PC and if it works, they'll tell you it's your problem.
