[ModSocks]

I'll share some stuff with ya, halfcan. Maybe you can utilize some of what we do, maybe not. Some of this you probably already know.

But as a small business you have to do the absolute best you can to protect yourself because NO ONE is looking out for you. Not the consumer, not the credit processor, not the shipping company. No one.

They all look out for the consumer. Only you can protect yourself. Here's what we do:

1. All shipments require a signature. If you don't ship with signature required, it lets the shipping service off the hook in the event the package goes missing. If the customer requests no signature required, then the customer must sign a consent form understanding that we are not liable if the carrier leaves your stuff outside your fence or delivers to the wrong house etc.

2. We only ship to the billing address on the credit card. Want it shipped somewhere else? Tough shit. If you do not ship to the billing address, the customer can claim fraud and the CC processor will honor it every time. I do make exceptions to that rule if i feel that it's not high risk, i.e small orders, or if we're shipping to a shop in the same city as the customer etc. Or i may ask the customer to order through the shop that's working on his car. He pays the shop, the shop pays me and items can then be sent to the shop. But that's a calculated risk i take, not policy.

3. All large international orders must be paid via Bank wire transfer. Again i make an exception if it's a small risk. I make that exception for anything under $500. Over that requires a bank transfer. Sellers dont have much protection in the U.S, and even less internationally. It's waaaay too easy for international consumers to purchase, receive their item and then claim fraud and get their money refunded while keeping the merchandise.

4. Read what your carrier defines as "Sufficient packaging". What you and I may think is Sufficient, the carrier probably doesn't. If you didn't use their definition of "Sufficient Packaging", they're refute your claim every time. Collecting insurance from a carrier can be long and difficult. The last damage claim i did with FedEx took 3 months to resolve. They rejected my damage claim 3 separate times citing lack of packaging, which was a load of horsehit. I took me countless emails, phone calls, complaints...i even made an I.G post ripping Fed Ex and emailed that too them. Eventually they caved and awarded my claim for their very, very clear negligence. Again, they aren't your friend.

5. Take pictures of your box/packaging before you ship it out if you think it's something that could get broken. Trying to collect damage claim insurance is a FIGHT.

6. For custom or non-refundable items, our customers have to sign and send back an authorization that states our policy on the matter, that they understand and accept our terms and that they're non-negotiable.