Quote:
Originally Posted by Fish
They all suck for support and none of them care. I use Verizon. It's more expensive, but has the best coverage by far in areas where I need it.
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I've been receiving error messages when trying to send text messages for 9 months. Something along the lines of "cannot send message through AT&T, error 2" and all my calls are showing up as private. No one answers private calls and through screening often they simply don't accept the call to go to voice mail.
9 months, 18 tickets. They would simply close them or send me a link to their troubleshooting area are on the web.
I finally saw the trend and kept putting in tickets for 3 more months, asking for reference numbers, who I was speaking to and when in chat downloading the scripts.
If there is a worse tech support team for any business they might as well just hang it up. I honestly never seen such a collective group of inept, incompetent, IDGAF in my life.
I started out in IT in help desk 1st level and we would have been shown the door 8 months ago for this kind of behavior. They really are that bad.