Quote:
Originally Posted by Halfcan
Buyer buys a vase, we send it with insurance. Buyer decides they do not want it and smashes it- lies and says it was not wrapped up. Instead of taking it to the post office and getting a refund since it was insured- they put a claim against us. We are out the vase, time to mail package, postage, time on the phone with an unhelpful foreigner at Ebay who we can't understand. Ebay gives buyer full refund even though it is obvious they are lying.
Ebay does nothing. Then adds another fee on our account for giving this pos lying buyer a refund.
We are closing our account. Ebay is a poorly run company, terrible customer service and gives the Seller- Zero protection from scam buyers.
Anyone else scammed by Ebay?
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That does suck. Odd behavior on the customer's part since they go through a lot of trouble to gain nothing. I wouldn't call that a scam though, just the customer being an asshole.
Aside from insuring everything you ship, maybe take pictures of the packaging before you ship it?
I've done that at times when i know i'm shipping something that might get ****ed.
I don't know how Ebay works, but i know with PayPal there are seller protections in place.
Trying to collect on shipping insurance can be a hassle, which is why at times i take pictures before i ship.