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My gut feeling on Ed Harris is that he is a long time customer who is willing to pay a lot of money to go on his own special story-line. That he only appears inhumane to us because we are anthropomorphizing the hosts. He doesn't do that because he sees them in the same way that we would look at an old Teddy Ruxpin, or a character in Grand Theft Auto. Dolores is just the hooker you shoot to get your money back after you kick her out of your car. Harris is jaded and he just doesn't give a shit.