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My experience with Comcast has been rocky. Moved from KC and Google Fiber to Chicago and Comcast in May. We closed on our condo on a Thursday, set up the Comcast install for late in the day that Thursday. Comcast technician calls me on Wednesday saying there's no one at the install address. They came a day early when we hadn't even taken possession of the property. Who shows up a day early than the scheduled install date? As a result, they said they couldn't get anyone back out to us until Tuesday of the following week. That was after speaking to a manager. No acknowledgement of their **** up, no apology for the inconvenience, just a too bad, deal with it attitude. I work from home, so without internet installed, I had to take an extra day off work until they finally made it out.
TV got off to a rough start with daily signal errors. We had another technician come out and he advised that the original install was done improperly. Since then, tv has been much better, but I still have to reboot the box a couple times a month due to signal/guide errors.
Internet has been fine, but wifi alone isn't powerful enough to run my work systems efficiently. I have to be connected to the line, which isn't really a problem as I have an office set up.
Customer service experience, LOLOLOLOLOLOL.
I'd put Comcast on the same or a tick below my Time Warner experience in KC (who I had to throw off my property after a rogue technician ripped out my Google Fiber connects after we switched). I find the Comcast remote and tv guide to be painfully slow compared to Google Fiber and the customer service is a 180 between the two providers. Comcast's customer service strategy seems to be make it a huge, unhelpful pain in the ass that people will just deal with their inferior product issues and never contact us. Comcast probably doesn't seem as bad to someone who's never experienced Google Fiber.
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