Quote:
Originally Posted by kepp
We had them for a long time (probably 6 years) a while back. They were fantastic the first few years, but then we noticed the customer service and billing going downhill fast. We ended up switching to Dish Network. They've been great so far as well, but I wouldn't be a bit surprised to see them go down the same path.
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I find it impossible to believe that not removing those receivers from my account was an oversight (basically, I was still getting charged for old units after upgrading to DVRs). I was on the phone with a DTV customer service rep during the entire process - he knew I was upgrading and also knew I only had three active TVs. Was it really necessary for me to tell the guy, "Now make sure you don't bill me for the old units I'll never use again"? Was the guy an idiot? The only options are (1) idiot, or (2) thief. And IMO this sort of thing has happened too often for option 1 to be the answer. I think these people are operating according to company policy, and goddamn, I'd sure love it if my lawyer ended up being the guy to shove it up their greedy asses.