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12-03-2020, 01:49 PM | |
It was not a fair catch
Join Date: Aug 2012
Location: Correcting papers
Casino cash: $2972630
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Xfinity home and NOT Xfinity modem/router
I dumped the Xfinity modem router and bought a different modem and router.
Modem https://www.microcenter.com/product/...30-cable-modem Router https://www.amazon.com/ASUS-RT-AX300...s%2C188&sr=8-1 But My xfinity home will not connect. Xfinity wants to come out and put in another router to connect to their security system. Can anyone help me configure my new stuff so I do not have to add anything else? Internet searches yielded no help. |
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12-03-2020, 01:58 PM | #2 | |
Ain't no relax!
Join Date: Sep 2005
Casino cash: $2308919
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Sounds like you have to activate new 3rd party equipment...
Quote:
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12-03-2020, 04:37 PM | #3 |
It was not a fair catch
Join Date: Aug 2012
Location: Correcting papers
Casino cash: $2972630
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Modem and router working fine. Xfinity home will not connect to it.
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12-03-2020, 06:04 PM | #4 | |
Ain't no relax!
Join Date: Sep 2005
Casino cash: $2308919
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Quote:
Don't know shit about that. I'd still recommend looking going here: http://mydeviceinfo.xfinity.com/ And checking there to see if you need to activate/reactivate your Home from there? But I don't have Xfinity and have no clue how their shit works.
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12-03-2020, 06:12 PM | #5 |
It was not a fair catch
Join Date: Aug 2012
Location: Correcting papers
Casino cash: $2972630
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Xfinity is very proprietary.
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12-03-2020, 10:25 PM | #6 |
'Tis my eye!
Join Date: Aug 2000
Location: Chiefsplanet
Casino cash: $10269900
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Most places require you to authorize your device. Usually they whitelist you MAC address and if it changes, no connection.
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12-04-2020, 07:37 AM | #7 | |
It was not a fair catch
Join Date: Aug 2012
Location: Correcting papers
Casino cash: $2972630
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Quote:
I do not think the guy I talked to understood what I needed. The modem had to be authorized. Someone coming out tomorrow. Maybe he can help and fix it. I am not going to use their external router and mine.
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12-04-2020, 07:49 AM | #8 | |
'Tis my eye!
Join Date: Aug 2000
Location: Chiefsplanet
Casino cash: $10269900
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Quote:
Did you try plugging a PC directly into the modem to see if it worked? That would be the first thing I try because it's likely to be the first thing THEY try. They'll plug in a PC and if it works, they'll tell you it's your problem. |
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12-04-2020, 09:08 AM | #9 | |
It was not a fair catch
Join Date: Aug 2012
Location: Correcting papers
Casino cash: $2972630
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Quote:
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12-04-2020, 01:37 PM | #10 | |
'Tis my eye!
Join Date: Aug 2000
Location: Chiefsplanet
Casino cash: $10269900
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12-05-2020, 11:23 AM | #11 |
It was not a fair catch
Join Date: Aug 2012
Location: Correcting papers
Casino cash: $2972630
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Update:
They added their secure router with wireless for Xfinity security. Their security system will not work without secure anything from them. No matter what you use. We are working on getting the camera going. They swapped one out and am working on getting it connected. Technology is great when it works.
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12-07-2020, 08:59 PM | #12 |
Live free or die hard
Join Date: Sep 2000
Location: Durango, CO
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I handle support for my Mom's Xfinity account. I'll say this about their service: when it's working it works great. But when you have to call them and trouble shoot or make changes it's a ****ing nightmare.
When you called them did you get a rep that sounded like a young Asian girl? I don't know if I get the same person every time or if their call center is somewhere in Thailand. |
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12-07-2020, 09:22 PM | #13 | |
It was not a fair catch
Join Date: Aug 2012
Location: Correcting papers
Casino cash: $2972630
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Quote:
We (me) am thinking about dumping their one cam security system and buying a Simplisafe multi cam and system. Then dumping the older cams I have. Foscams are good, their software sucks. That would pull everything Xfinity out except for the internet. When he came to put in the xfinity secure router. The first one did not work. 3x. Then connecting the cam did not work 3x. Then he added a new cam. I did the work on that. Xfinity needs to learn that if the first one does not work-go get a new one out of the truck.
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12-13-2020, 04:42 PM | #14 |
It was not a fair catch
Join Date: Aug 2012
Location: Correcting papers
Casino cash: $2972630
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Everything is working well EXCEPT the xfinity security and camera
The security system lags, has interference and last night caught up on door openings. So at 11:01 last night-set off the alarms. It thought a door opened when it did not. Can't get the camera to stay connected to anything more than 1 second. I am done. I am doing to have them come get it after the holidays and buy a new system. Most likely Simplysafe.
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12-14-2020, 12:16 PM | #15 | |
'Tis my eye!
Join Date: Aug 2000
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