Originally Posted by kcchiefsfanGoJC (Post 8476392)

Interesting, that isn't the case in our area, you can find plenty of transmission shops with crappy reviews on the BBB, even the "higher end" ones.

Originally Posted by MIAdragon (Post 8476381)

The BBB is such as scam. If you pay the membership dues, they will take down any neg ratings.

Originally Posted by MIAdragon (Post 8476407)

Do you pay the $500ish a year for the premium membership?

Originally Posted by chiefforlife (Post 8476426)

Thats not exactly true. The membership dues have nothing to do with it.

You just need to try an resolve the issue with the customer in a reasonable way. It isnt that hard to keep the bad ones off.

Places that have a bunch of bad ones, either dont care or have grown tired of trying to resolve them. Which means they probably suck. So it is a decent way to check out a business.

Originally Posted by kcchiefsfanGoJC (Post 8476109)

Have you been negged?

Originally Posted by chiefforlife (Post 8476370)

I just got the worst one ever!

We had a lady bring in her Caravan and said it creaked and was very bouncy going over bumps.

We look the vehicle over and are unable to duplicate the creaking noise but do notice she needs some work. The struts are bad which we tell her can cause the bouncy sensation she has described. The motor and transmission mounts are bad. Power steering is leaking, air filter is dirty, serp belt is cracked...
We explain to her that although we are unable to duplicate the creaking noise, we do see some needed repairs and proceed to go over the estimate with her. She then authorizes the repairs and we proceed with the work order. She picks up the van, pays for the job and leaves.

Couple weeks later I get this review,

I took my van in to your shop for a creaking noise and bouncy going over bumps, I had no other problems. My husband thought it was the engine mounts and I thought it was the struts.
Your mechanic comes back with a laundry list of items totaling nearly 2200 dollars. I have the exact problem now and have never felt more ripped off! I would bring it back but you would probably just find a bunch of other work that you would charge me for. I will never return to your shop and I will tell everyone I know to never use you!!

I have to post all of my reviews positive or negative but I do get a chance to smooth it over and ask for a second review.

So, I call her and explain that I have read her review, I thank her for taking the time to fill it out and that I am horrified to receive such a review. I simply can not have an upset customer and will do what is necessary to make it right with her. She says she doesnt want to put anymore money into this vehicle. I say to her, I am not asking you to, whatever it is I will fix it for free. I just want to make it right.
She then calms down and says that would be great, so I set up a time to have her bring it in.
The day before her appointment she sends me an Email to cancel the appointment and states that now that the weather is nicer, it is no longer making the noise and that if it returns she will let me know.
I then get worried that she isnt happy and I wont get a chance to get a second review.
So, I Email her and explain that I am very concerned about her approval of my shop and that normally I would like to earn a second review but since I may not have a chance any time soon, (we have to publish the review in 30 days) would she be kind enough to amend her review if I send her a second one?
She did Email back and said she would amend her review, Whew!

I sent a request this morning for the second review...

Originally Posted by kcchiefsfanGoJC (Post 8476017)

Have you/your business had any negative reviews? We gets tons of work due to our great reviews off google and Angie's list and our BBB rating, but we had 2 negative reviews in the last 2 months. While they tick me off, the reason for the negative reviews is hilariously bad.


One review claimed that we broke his radio so that his volume only worked if it was cranked all the way up, and that hurts his ears, and he wants a new radio.


The second review was some old lady who had us road test an old Accord, and she gave us an F because she found a shop to do it cheaper than we quoted her. She said that she knows we are running a scam LMAO.

I had one guy give us a B rating, because he said that he thinks we charge too much, even though the transmission works great he just thinks we are too expensive.

It never seems to fail, you can never satisfy everyone, and even those who you do right by will sometimes try and get a free handout. I know some of you have your own businesses and probably have some good ones, even if it has to do with a complaint that had nothing to do with what you did.

I once had a lady who we roadtested a vehicle for, took her car and the estimate I gave her and called me the next day saying I broke her Air conditioning with the work I did. I then reminded her we did no work on her car and she said "sorry, wrong number" and hung up.

Some people do have legitimate complaints, but no matter what business you are in you cannot control everything, I have had to pay for a rental car for a customer for a week because the Dealership sent me wrong parts twice. How do you explain that to a customer, if you blame it on someone they don't care, they just want their car. Sometimes you can do everything you can to help someone and it just doesn't work out.

Originally Posted by WV (Post 8477394)

Recently dealt with a company called Compass Music Sales for some wearable speakers. I ordered the speakers on a Sunday and received the confirmation email about placing the order of course. Then Tuesday I get an email that the order is processing. Why the hell would you send me an email telling me it's processing?? Anyway I waited until Thursday of that week and emailed asking if the item had shipped, afterall it said any questions email back. Well no response. Called the next day and no answer. Waited until Saturday and emailed once again asking if they had shipped because I had paid for USPS Priority mail and if they were shipped I would have thought they would have already arrived. No response. They are only open Tues-Saturday mind you. So I called back on Tuesday several times and no one answered. Wednesday rolled around and I filed a claim with PayPal about not recieving my product and emailed the company telling them I was doing so. Within 4 hours I had a full refund. Long story but once I looked around the company had some bad reviews that I hadn't seen (all dealing with no communication and no response to emails or phone calls). I responded to the cancelled order email telling him basically that if he had any customer service he wouldn't be losing sales. Well he replying with some long email attempting to explain the past bad reviews and something about a sick father he had to rush home to and forgot his laptop and phone. He then offered to send me a free pair of speakers to make things right.

The point of all of this is that while I appreciated his efforts to make it right, I found a lot of his story hard to believe and a simple email telling me that my order would ship at some point or hell any response would have been sufficient, but I got nothing.
Anyway I got the free speakers yesterday, pretty cool, but a lot of crap to go through. I replied to his explaination email and offered to leave him positive feedback where ever he told me to and that I was resending payment for the speakers. I just wanted a good product with good customer service.