Quote:
Originally Posted by kcchiefsfanGoJC
Have you been negged?
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I worked for a company who was reviewed constantly and when a bad one came across the bow, I would work with marketing to answer the review in a postiive way with any apology that is needed.
If you come across as bitter, mad, or fighting the reviewer in any way, it will backfire no matter how shitty the person was that wrote a review.
The worst is any site that let's people post anonymously because that's when your competitors start posting fake negative reviews.
Thankfully, most reputable sites do not allow that anymore, and it is a good thing.
I saw somewhere online that it takes at least 20 positive reviews to cancel out a very negative one so a few dingers in a row hurt real bad.
Just remember that everyone coming through your business can be a potential reviewer, even little old ladies who you would never guess they use the internet or social media.
I would also be VERY proactive in getting your positive messages to market via Facebook and Twitter
Hope that helps....