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Recently dealt with a company called Compass Music Sales for some wearable speakers. I ordered the speakers on a Sunday and received the confirmation email about placing the order of course. Then Tuesday I get an email that the order is processing. Why the hell would you send me an email telling me it's processing?? Anyway I waited until Thursday of that week and emailed asking if the item had shipped, afterall it said any questions email back. Well no response. Called the next day and no answer. Waited until Saturday and emailed once again asking if they had shipped because I had paid for USPS Priority mail and if they were shipped I would have thought they would have already arrived. No response. They are only open Tues-Saturday mind you. So I called back on Tuesday several times and no one answered. Wednesday rolled around and I filed a claim with PayPal about not recieving my product and emailed the company telling them I was doing so. Within 4 hours I had a full refund. Long story but once I looked around the company had some bad reviews that I hadn't seen (all dealing with no communication and no response to emails or phone calls). I responded to the cancelled order email telling him basically that if he had any customer service he wouldn't be losing sales. Well he replying with some long email attempting to explain the past bad reviews and something about a sick father he had to rush home to and forgot his laptop and phone. He then offered to send me a free pair of speakers to make things right.
The point of all of this is that while I appreciated his efforts to make it right, I found a lot of his story hard to believe and a simple email telling me that my order would ship at some point or hell any response would have been sufficient, but I got nothing.
Anyway I got the free speakers yesterday, pretty cool, but a lot of crap to go through. I replied to his explaination email and offered to leave him positive feedback where ever he told me to and that I was resending payment for the speakers. I just wanted a good product with good customer service.
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