Quote:
Originally Posted by Frosty
I already said all I care about is bottom line price. However, I have run into a lot of mechanics that bring up the book hours. Also, I know a lot of people that shop by shop rates, which are usually prominently displayed when you walk in the door. Shop rates don't matter if there isn't a standard way in which they are applied.
|
what Exoter is doing IMHO is no different than SAUTO not having shop fees.
Say SAUTO and Shop X both charge $85/hr. SAUTO charges only actual misc. materials, and SHOP X charges 10% for shop fees.
Is that unethical? No. It's a business model. It's no different than an airline charging for baggage.
What is SAUTO charges $85/hr and book times and Shop X charges $93 but quotes book times less 10%?
Is THAT unethical?
All that a customer should pay attention to the bottom line price and the shop's reputation for quality and service.