Life How bizarre. I got good customer service on a flight. - Page 4

**Rain Man** · 09-09-2008, 06:39 AM

I generally expect to be treated horribly by anything involved with an airline, but I got a call this morning from Northwest Airlines. My flight got canceled, and they rebooked me on another flight and sent me an automated message. It actually is ending up as a better flight for me anyway.

THEN, I got a call from a real live person at Orbitz. They notified me that my flight was canceled, and asked if I needed any help getting a new flight. Unless they were going to charge me or something, I thought that was pretty cool.

And by the way, how do you get a call at 7:30 a.m. saying that your 1:05 flight is canceled due to weather, but you'll be getting on a 2:20 flight that's still on? I don't quite understand that.

**Rain Man** · 09-10-2008, 09:56 PM

Quote:

Originally Posted by grandllama

It's amazing how many miles IND to CDG is and how quick they add up when you are making the round trip flight every two weeks ;-)

Are you a surrender flag exporter?

09-09-2008, 06:39 AM
Rain Man Seize life. Be an ermine. Join Date: Jul 2001 Location: My house Casino cash: $-462449 VARSITY	How bizarre. I got good customer service on a flight. I generally expect to be treated horribly by anything involved with an airline, but I got a call this morning from Northwest Airlines. My flight got canceled, and they rebooked me on another flight and sent me an automated message. It actually is ending up as a better flight for me anyway. THEN, I got a call from a real live person at Orbitz. They notified me that my flight was canceled, and asked if I needed any help getting a new flight. Unless they were going to charge me or something, I thought that was pretty cool. And by the way, how do you get a call at 7:30 a.m. saying that your 1:05 flight is canceled due to weather, but you'll be getting on a 2:20 flight that's still on? I don't quite understand that.
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