Life How bizarre. I got good customer service on a flight.

**Rain Man** · 09-09-2008, 06:39 AM

I generally expect to be treated horribly by anything involved with an airline, but I got a call this morning from Northwest Airlines. My flight got canceled, and they rebooked me on another flight and sent me an automated message. It actually is ending up as a better flight for me anyway.

THEN, I got a call from a real live person at Orbitz. They notified me that my flight was canceled, and asked if I needed any help getting a new flight. Unless they were going to charge me or something, I thought that was pretty cool.

And by the way, how do you get a call at 7:30 a.m. saying that your 1:05 flight is canceled due to weather, but you'll be getting on a 2:20 flight that's still on? I don't quite understand that.

**Saulbadguy** · 09-09-2008, 06:42 AM

Quote:

Originally Posted by Rain Man

And by the way, how do you get a call at 7:30 a.m. saying that your 1:05 flight is canceled due to weather, but you'll be getting on a 2:20 flight that's still on? I don't quite understand that.

Most likely the 1:05 wasn't full or near full? That's my guess.

**Rain Man** · 09-09-2008, 06:55 AM

Quote:

Originally Posted by Saulbadguy

Most likely the 1:05 wasn't full or near full? That's my guess.

Ah. So you think the good customer service is really guilt-laden outreach?

phisherman · 09-09-2008, 06:58 AM

i'd say that your original flight was drastically undersold. southwest has done it to me a bunch of times.

**Skip Towne** · 09-09-2008, 07:10 AM

See. You just thought you were special.

**Rain Man** · 09-09-2008, 07:13 AM

But...but...they told me I was special. And a valued customer. Though I must admit that the weather cancellation is odd when it looks pretty nice outside. Maybe it's bad weather in Detroit or something.

**Saulbadguy** · 09-09-2008, 07:14 AM

Quote:

Originally Posted by phisherman

i'd say that your original flight was drastically undersold. southwest has done it to me a bunch of times.

Parents scheduled a flight in November, it has been rescheduled close to 20 times now.

**Rain Man** · 09-09-2008, 07:18 AM

Quote:

Originally Posted by Saulbadguy

Parents scheduled a flight in November, it has been rescheduled close to 20 times now.

They must not be valued customers.

This flight is on Northwest, and I decided that Northwest must have more legroom than United. On United, they put you in your seat and then they put another person on your lap. On Northwest, I actually was able to open my laptop almost all the way on my trip out here.

**Donger** · 09-09-2008, 07:22 AM

I was on stand-by for a recent flight, but managed to get on-board at the last minute (2A). Unfortunately, all the overhead space was full at the front of the plane. The flying waiter took my bag and found some space at the back. After we landed and taxied to the gate in Denver and the folks in the first row had left, he stood up and told everyone to get out of the way, and he scampered down the aisle to retrieve my bag.

I thought it was a nice gesture.

Chazno · 09-09-2008, 07:34 AM

Quote:

Originally Posted by Rain Man

I generally expect to be treated horribly by anything involved with an airline, but I got a call this morning from Northwest Airlines. My flight got canceled, and they rebooked me on another flight and sent me an automated message. It actually is ending up as a better flight for me anyway.

THEN, I got a call from a real live person at Orbitz. They notified me that my flight was canceled, and asked if I needed any help getting a new flight. Unless they were going to charge me or something, I thought that was pretty cool.

And by the way, how do you get a call at 7:30 a.m. saying that your 1:05 flight is canceled due to weather, but you'll be getting on a 2:20 flight that's still on? I don't quite understand that.

Was the new flight coming in from a different city? Likely the first was was grounded in the beginning of its route and had no chance to make its connections. The second plane was probably coming from an area unaffected by weather.

Deberg_1990 · 09-09-2008, 07:40 AM

I remember the days when you recieved good customer service from an airline and it wasnt shocking.

Air Travel has become a huge drag.

**DaFace** · 09-09-2008, 07:48 AM

Quote:

Originally Posted by Chazno

Was the new flight coming in from a different city? Likely the first was was grounded in the beginning of its route and had no chance to make its connections. The second plane was probably coming from an area unaffected by weather.

That was my first thought.

Ultra Peanut · 09-09-2008, 07:51 AM

Every time I look around
Every time I look around
Every time I look around
It's in my face

Demonpenz · 09-09-2008, 07:53 AM

Want to know the rest? Buy the rights...how bizzare

Demonpenz · 09-09-2008, 07:54 AM

GD ultra peanut! Today, 07:51 AM
Demonpenz 07:53 AM

09-09-2008, 06:39 AM
Rain Man Seize life. Be an ermine. Join Date: Jul 2001 Location: My house Casino cash: $-462449 VARSITY	How bizarre. I got good customer service on a flight. I generally expect to be treated horribly by anything involved with an airline, but I got a call this morning from Northwest Airlines. My flight got canceled, and they rebooked me on another flight and sent me an automated message. It actually is ending up as a better flight for me anyway. THEN, I got a call from a real live person at Orbitz. They notified me that my flight was canceled, and asked if I needed any help getting a new flight. Unless they were going to charge me or something, I thought that was pretty cool. And by the way, how do you get a call at 7:30 a.m. saying that your 1:05 flight is canceled due to weather, but you'll be getting on a 2:20 flight that's still on? I don't quite understand that.
Posts: 145,269

09-09-2008, 06:58 AM	#4
phisherman King Sandbagger Join Date: Feb 2003 Location: The Summit, MO Casino cash: $-900000	i'd say that your original flight was drastically undersold. southwest has done it to me a bunch of times.
Posts: 3,959

09-09-2008, 07:10 AM	#5
Skip Towne Supporter Join Date: Apr 2001 Location: T-Town Casino cash: $10004900	See. You just thought you were special.
Posts: 69,689

09-09-2008, 07:13 AM	#6
Rain Man Seize life. Be an ermine. Join Date: Jul 2001 Location: My house Casino cash: $-462449 VARSITY	But...but...they told me I was special. And a valued customer. Though I must admit that the weather cancellation is odd when it looks pretty nice outside. Maybe it's bad weather in Detroit or something. __________________ Active fan of the greatest team in NFL history.
Posts: 145,269

09-09-2008, 07:22 AM	#9
Donger "Think BOOM!" Join Date: Nov 2003 Location: 33.675° N 106.475° W Casino cash: $6939900 VARSITY	I was on stand-by for a recent flight, but managed to get on-board at the last minute (2A). Unfortunately, all the overhead space was full at the front of the plane. The flying waiter took my bag and found some space at the back. After we landed and taxied to the gate in Denver and the folks in the first row had left, he stood up and told everyone to get out of the way, and he scampered down the aisle to retrieve my bag. I thought it was a nice gesture. __________________ I think the young people enjoy it when I "get down," verbally, don't you?
Posts: 190,841

09-09-2008, 07:40 AM	#11
Deberg_1990 In Search of a Life Join Date: Jan 2004 Location: San Antonio Tx. Casino cash: $324454	I remember the days when you recieved good customer service from an airline and it wasnt shocking. Air Travel has become a huge drag. __________________ Originally Posted by Cassel's Reckoning: Matt once made a very nice play in Seattle where he spun away from a pass rusher and hit Bowe off his back foot for a first down. One of the best plays Matt has ever made.
Posts: 68,421

09-09-2008, 07:51 AM	#13
Ultra Peanut v^V^v^V^v^V^ Join Date: Aug 2001 Location: Holland* Casino cash: $10005177	Every time I look around Every time I look around Every time I look around It's in my face __________________
Posts: 39,518

09-09-2008, 07:53 AM	#14
Demonpenz Woman should only make babies Join Date: Nov 2003 Location: Apartment "G UNIT!" Casino cash: $-203864	Want to know the rest? Buy the rights...how bizzare __________________
Posts: 54,943

09-09-2008, 07:54 AM	#15
Demonpenz Woman should only make babies Join Date: Nov 2003 Location: Apartment "G UNIT!" Casino cash: $-203864	GD ultra peanut! Today, 07:51 AM Demonpenz 07:53 AM __________________
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