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Topic Starter |
MVP
Join Date: Nov 2005
Location: Lee's Summit
Casino cash: $10004925
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How Would You Handle This?
So we ordered the baby's furniture from Nebraska Furniture Mart back in May. The crib, dresser and hutch were all delivered in June. The hutch was the wrong color. So....we set another delivery date, made sure we were going to get a matching hutch the next time. Waited 5 more weeks, and in July, the same color, the WRONG color hutch was delivered again. So, Sully talked to the lady on the phone, again, explained the situation, notes were made as to what the next hutch to be delivered was to look like. We waited another five weeks. They called last week to confirm the delivery, I asked - so what color are they delivering? "the lighter cherry" she said, "as is noted on the slip". "Perfect", I said. Today they delivered the same color, the WRONG color hutch for the third time.
It seems a small thing, but for a nine month pregnant woman who wants her baby's room to be perfect and set up for when she arrives....it's kinda a big thing. You, for the most part, are sane men and women... how do I get the kind of results that I need in this situation? |
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#2 |
Most Valuable Poster
Join Date: Oct 2003
Casino cash: $9450002
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you either need to relax or drink some grape antifreeze.
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Posts: 36,666
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#3 | |
What's up braj?
Join Date: Jun 2008
Location: Placencia, Belize
Casino cash: $1538320
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Quote:
The Furniture Mart has f-ed over my family so many times over the years that they're not even worth dealing with, especially when their prices really aren't that much better than everywhere else. |
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Posts: 15,735
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#4 |
MVP
Join Date: Feb 2007
Location: Liberty, MO
Casino cash: $3464112
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The phone just doesn't get it done. Go there. Demand to speak to a manager. Get his name and phone number. Hold HIS ass responsible. Call him for a few days after just to make sure he is on your page. Tell them you want a discount, and a sizable one. If not, cancel the order, demand $ back, and tell everyone you know that they suck.
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Posts: 15,345
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#5 | |
MY LITTLE #15
Join Date: Dec 2004
Location: Springfield, MO
Casino cash: $5939600
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Quote:
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#6 |
PLAY GOOD FOOTBALL
Join Date: Aug 2006
Location: American Gardens Building
Casino cash: $3908654
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Nobody orders furniture from Nebraska Furniture Mart anymore....
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Posts: 17,368
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#7 |
sorta mod-ish
Join Date: Jan 2004
Location: KC North
Casino cash: $2941616
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Be sure you're at the Mart when you give birth, then claim the set they have showing on the floor as your own. The people that work there can bring you soup and cookies over the years.
If not that, demand a full refund for the piece they can't seem to get right, and be sure to give a supervisor a good yelling at. Probably won't do much in the end, but you'll feel better in the short term. And maybe try going out there and explaining to a supe that since their distribution center can't get anything right, you would like the floor model, and would happily return the wrong item to them. My wife's cousin works out there, and trust me, they **** shit up all the time. |
Posts: 101,448
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#8 | |
MVP
Join Date: Nov 2005
Location: Lee's Summit
Casino cash: $10004925
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Quote:
mmm...cookies. Yeah, I'm not sure I should do any yelling...crying would probably be better for me at this point! Seriously though, I'm not sure if I would get better results yelling and crying or going up there and being rational about it...
__________________
"In most of our human relationships, we spend much of our time reassuring one another that our costumes of identity are on straight." — Ram Dass |
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#9 | |
sorta mod-ish
Join Date: Jan 2004
Location: KC North
Casino cash: $2941616
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Quote:
Seriously, if it were me, I'd haul the wrong hutch up there and ask for the right one, right off the floor if they have to. fucking up your order three times over a span of how many months is just plain unacceptable. |
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#10 | |
MVP
Join Date: Nov 2005
Location: Lee's Summit
Casino cash: $10004925
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Quote:
__________________
"In most of our human relationships, we spend much of our time reassuring one another that our costumes of identity are on straight." — Ram Dass |
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#11 |
Fish are scared of me
Join Date: Nov 2001
Casino cash: $1140477
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I would just take what they deliver and paint the kid to match.
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#12 |
21st Century Schizoid Fan
Join Date: Jul 2002
Location: The Gates of Delirium
Casino cash: $1964950
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See all the problems sex creates? You should've remained a virgin.
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#13 |
remember, remember
Join Date: Jul 2002
Location: como
Casino cash: $1509903
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#14 |
Fish are scared of me
Join Date: Nov 2001
Casino cash: $1140477
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Or tell them you've got a friend coming to visit him and he's loaded with bags and bags and bags of .........
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Posts: 40,492
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#15 |
usually hooplah is involved
Join Date: Aug 2007
Location: Corpus Christi, TX
Casino cash: $10004925
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Raise hell.
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