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07-11-2013, 05:28 PM | Topic Starter |
Scott Pioli
Join Date: Jan 2001
Location: The Copacobana
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F'N Sprint
I've been with Sprint 12 years and I've just about reached my breaking point.
I called Saturday night about their new Terms and Conditions. New conditions have 2 new clauses that I'm not comfortable with. Here is the gist of what I'm not happy about in the T&C land. 1) Sprint can determine how long your phone call can be and drop the call whenever they deem appropriate. 2) Sprint can act as a collection agency and call your employer if you owe them money. This is basically illegal and only regular collection agencies can do this, not Sprint reps. So I call Saturday about my displeasure and they tell me too bad, it's not a material change. Any contract adjustment is a material change I tell them. It's not a monetary change because the price isn't going up, but cutting my calls when you want, and calling my employer if my bill to collect money absolutely is material. I said I have 30 days from July 1, which is when this posted to express my desire to leave ETF free. They refuse to let me out. I have had 5 lines on my account and my bill each month for the last 10 years has been around 250. I called them back yesterday about all of this again, and tell them on top of the T&C issue, my cell service is just awful. It dropped 2 calls with my employer yesterday, I don't get even 3G in most places in my area (my wife has At&t and gets LTE, my mom has Verizon and gets 4G) and Sprint cant tell me when 4G or LTE will be available. I told the rep I was tired of paying high speed prices when they are providing dial up service. She says they'd let me out if I return all of the iPhones on the account. I told her to eat shit. They've gotten the subsidies from the phones over the last year. The iPhones were over 1,200 last year and my ETF is 500. Has anyone had success getting out of their Sprint contract? I've just had it with them. |
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07-11-2013, 05:30 PM | #2 |
In Search of a Life
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F'N Insert ATT, Verizon, T-Mobile or Sprint here _________________
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07-11-2013, 05:36 PM | #3 |
Meow
Join Date: Jun 2005
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__________________
"Political correctness is a doctrine, fostered by a delusional, illogical minority, and rabidly promoted by an unscrupulous mainstream media, which holds forth the proposition that it is entirely possible to pick up a t*rd by the clean end" |
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07-11-2013, 05:42 PM | #4 |
Lets Go Royals!
Join Date: Oct 2012
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Anytime a cell phone company changes the terms and conditions of the contract, you have the right to cancel with no ETF. If you're not happy, just leave.
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07-11-2013, 05:49 PM | #5 |
Mammoth penis
Join Date: May 2006
Location: Springfield
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This. They're just trying to scare you out of canceling. Call them back while recording the line this time (you have to let them know), tell them you are canceling your service, state the reasons why, then if they later try to turn you in to collections sue the shit out of them.
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07-11-2013, 06:50 PM | #6 | |
Valiant 'The Thread Killer'
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Quote:
Unless I am missing something it sounds fair. |
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07-11-2013, 07:04 PM | #7 | |
Scott Pioli
Join Date: Jan 2001
Location: The Copacobana
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Quote:
Sprint has gotten 12 years of business out of me. The year subsidy they got on the phones is more than enough to cover the business I've given them.
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07-11-2013, 05:49 PM | #8 |
Fantastic Planeteer
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Here's a thread of people talking about this.
http://slickdeals.net/f/6056224-Spri...eave-ETF-free? I didn't read much of it, but hope it helps. |
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07-11-2013, 05:59 PM | #9 |
Arrowhead Trail of Tears
Join Date: Oct 2012
Location: KansasCity
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Sprint is now Japanese
Budweiser is now Belgium 'Murica Virgin mobile uses sprints towers for half the price and no contract |
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07-11-2013, 06:13 PM | #10 |
Badass!
Join Date: May 2010
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I dumped them about 2 years ago and I've not had a single problem with Verizon. I had to pay the fee, but they bought my phones from me so it was a wash. They are a horrible company.
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07-11-2013, 06:43 PM | #11 |
Tossed Salad & Scrambled Eggs
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VARSITY
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Tell them your brother is a producer at KCTV5, and can easily turn this into a local story that will surely grow legs.
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07-11-2013, 07:15 PM | #12 |
FINALLY! The wait is over.
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I dumped them and took my phones to Ting. I have not paid them so while the phones are locked Ting did not care. In the mean time as a former credit manager and well versed in contracts and what not this won't go on my credit and if it does it won't stay there for long. I too had been with them over 10 years and will never do business directly with them again.
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07-11-2013, 07:15 PM | #13 |
MVP
Join Date: Jul 2008
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I worked for Sprint years ago. I know then if you moved out of coverage area they had to let you out. They also required no proof of the move. Of course that was before roaming was included in plans like today so it maybe different. Its worth a try. Find a place that has no coverage and claim you're movong there.
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07-11-2013, 10:02 PM | #14 | |
Lets Go Royals!
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Quote:
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07-11-2013, 08:25 PM | #15 |
Mahomes Dynasty
Join Date: Mar 2005
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Dude Sprint told like 2,500 of their customers to **** off....gave them $400 or something like that just to go away. They're a shit ran business from a customer service standpoint.
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