DTV sucks and my HD-DVR/receiver...

Chiefs Pantalones · 12-14-2006, 11:01 PM

About 2-3 weeks ago we called and ordered an HD-DVR/receiver. They sent us the wrong one; they sent us the regular DVR. We sent it back, called and got put on a list to get the HD one...

We called them tonight after a week later. We found out we were NOT put on the list. So we have to wait another ****ing 2-3 weeks for the damn thing. We're thinking about cancelling. We said send us one now, we already waited 3 weeks for one. They said they would be bumping someone down the list. WE HAVE ALREADY BEEN BUMPED DOWN THE LIST, NOW THIS IS BUMP #2!!! Is there a way we can get one sent out right away? We've already served our time, this is not right. It's not good customer service. Is there anyone above the supervisor you can talk to? It's a bunch of shit, we are seriously thinking about cancelling.

Is Dish Network better?

wutamess · 12-14-2006, 11:08 PM

No Dish isn't better.
Stop yer bitchin and sack up.
You'll get it in 3 weeks.

I'm scheduled for the 27th to receive mine.
Phob thinks they tend to suck... I'll be happy to get my locals in HD. SB party over my house this year probably.

Chiefs Pantalones · 12-14-2006, 11:10 PM

Quote:

Originally Posted by wutamess

No Dish isn't better.
Stop yer bitchin and sack up.
You'll get it in 3 weeks.

I'm scheduled for the 27th to receive mine.
Phob thinks they tend to suck... I'll be happy to get my locals in HD. SB party over my house this year probably.

December 27?

And no I won't stop bitchin', it's a bunch of shit.

Undertaker #59 · 12-15-2006, 09:00 AM

I think DISH is better.

I just got their dual tuner HD DVR, the vip622. Fantastic unit. I placed the call on a Friday to get the new equipment, and the installation guy was available the following Tuesday. There are no equipment shortages, and plenty of HD channels, including many local markets.

**Iowanian** · 12-15-2006, 09:04 AM

My dish-notwork hasn't in 4 days. I'm not happy at all. The Tonguechewer the skiptowne of Iowania is sending is supposed to come today....sometime.

After 40 minutes on the phone, they had the nerve to suggest they were going to bill me a minimum of $50.....I indicated strongly that this wasn't acceptable, when I pay $1k/year for TV, rent their effing equipment, and this is about the 3rd time since June its been down.

I'm not happy at all with Dish notwork. At least they're trying to hose me out of the $150 sign up rebate I was promised and filled out the paperwork to recieve.

Oh, and the whole "pay $199 for HD equip" isn't working for me either.

Hootie · 12-15-2006, 09:10 AM

I want to see Iowanian naked!

**Iowanian** · 12-15-2006, 09:12 AM

Thats a common thought, I'm sure.

Reerun_KC · 12-15-2006, 09:14 AM

wouldnt drop DTV for anything.. Never had a problem. Had to wait a couple of times for things, but I wouldnt go to dish or cable, even if you had my nuts in a vice...

I love the sunday ticket and Espn full court. Dish Network is for old people. Cable is for whiners! (No NFL Network)

Stewie · 12-15-2006, 09:16 AM

Quote:

Originally Posted by Reerun_KC

wouldnt drop DTV for anything.. Never had a problem. Had to wait a couple of times for things, but I wouldnt go to dish or cable, even if you had my nuts in a vice...

I love the sunday ticket and Espn full court. Dish Network is for old people. Cable is for whiners! (No NFL Network)

I agree. I've had DirecTV since about 1995 and never had an issue with it. I'm upgrading to HD on the 23rd and I hope that doesn't change the quality of service.

Reerun_KC · 12-15-2006, 09:21 AM

Quote:

Originally Posted by Stewie

I agree. I've had DirecTV since about 1995 and never had an issue with it. I'm upgrading to HD on the 23rd and I hope that doesn't change the quality of service.

I havent upgraded to HD yet, but have been with them since 1996... not one problem

**OnTheWarpath15** · 12-15-2006, 09:52 AM

I've been a very satisfied DTV customer for 10 years now......

I've had the new HD-DVR for about three months now with no problems.

I don't care for the menus and such, compared to my old TIVO unit, but I'm slowly adapting.

And it's nice not to need an OTA antenna to watch locals in HD.

kcxiv · 12-15-2006, 10:32 AM

Quote:

Originally Posted by Reerun_KC

I havent upgraded to HD yet, but have been with them since 1996... not one problem

i have had DTV since about 98' and not one real problem with it. I wouldnt ever go back to cable. Since then, both my neighbors converte to DTV, and my sister.

**Bugeater** · 12-15-2006, 09:15 AM

Good luck with that. I'm still going 'round and 'round with them over about $100 worth of services they billed me for that I didn't want from over 5 yrs ago. I've never been treated as shitty by any other company in my life.

**BigRedChief** · 12-15-2006, 09:58 AM

I may not have the NFL Network because I'm a TW customer but my HD-DVR works great and Ive had one outage for a couple of hours in 5 years of service.

Reerun_KC · 12-15-2006, 10:40 AM

Quote:

Originally Posted by BigRedChief

I may not have the NFL Network because I'm a TW customer but my HD-DVR works great and Ive had one outage for a couple of hours in 5 years of service.

Actually my Direct TV Tivo works so well, that the remote numbers and stuff has wore out from 3 years of constant usage..

My Tivo is awesome. The wife and kids have that thing loaded up with stuff recording... They love it.!

12-14-2006, 11:01 PM	Topic Starter
Chiefs Pantalones GO CHIEFS!!!!!! Join Date: Feb 2001 Location: Kansas City Casino cash: $6868717	DTV sucks and my HD-DVR/receiver... About 2-3 weeks ago we called and ordered an HD-DVR/receiver. They sent us the wrong one; they sent us the regular DVR. We sent it back, called and got put on a list to get the HD one... We called them tonight after a week later. We found out we were NOT put on the list. So we have to wait another ****ing 2-3 weeks for the damn thing. We're thinking about cancelling. We said send us one now, we already waited 3 weeks for one. They said they would be bumping someone down the list. WE HAVE ALREADY BEEN BUMPED DOWN THE LIST, NOW THIS IS BUMP #2!!! Is there a way we can get one sent out right away? We've already served our time, this is not right. It's not good customer service. Is there anyone above the supervisor you can talk to? It's a bunch of shit, we are seriously thinking about cancelling. Is Dish Network better?
Posts: 26,653

12-15-2006, 09:00 AM	#4
Undertaker #59 Arf, she said. Join Date: Apr 2003 Casino cash: $10006870	I think DISH is better. I just got their dual tuner HD DVR, the vip622. Fantastic unit. I placed the call on a Friday to get the new equipment, and the installation guy was available the following Tuesday. There are no equipment shortages, and plenty of HD channels, including many local markets. __________________ Visiting from Patriots Planet!
Posts: 228

12-15-2006, 09:10 AM	#6
Hootie Banned Join Date: Jan 2006 Location: Dallas, Texas Casino cash: $10004900	I want to see Iowanian naked!
Posts: 56,356

12-15-2006, 09:12 AM	#7
Iowanian Supporter Join Date: Aug 2000 Location: Utopia Casino cash: $1708454	Thats a common thought, I'm sure.
Posts: 62,941

12-15-2006, 09:14 AM	#8
Reerun_KC Banned Join Date: Aug 2005 Casino cash: $7231160	wouldnt drop DTV for anything.. Never had a problem. Had to wait a couple of times for things, but I wouldnt go to dish or cable, even if you had my nuts in a vice... I love the sunday ticket and Espn full court. Dish Network is for old people. Cable is for whiners! (No NFL Network)
Posts: 1,529

12-14-2006, 11:08 PM	#2
wutamess MVP Join Date: Aug 2000 Location: Lee's Summit Casino cash: $4711637	No Dish isn't better. Stop yer bitchin and sack up. You'll get it in 3 weeks. I'm scheduled for the 27th to receive mine. Phob thinks they tend to suck... I'll be happy to get my locals in HD. SB party over my house this year probably.
Posts: 8,290

12-15-2006, 09:04 AM	#5
Iowanian Supporter Join Date: Aug 2000 Location: Utopia Casino cash: $1708454	My dish-notwork hasn't in 4 days. I'm not happy at all. The Tonguechewer the skiptowne of Iowania is sending is supposed to come today....sometime. After 40 minutes on the phone, they had the nerve to suggest they were going to bill me a minimum of $50.....I indicated strongly that this wasn't acceptable, when I pay $1k/year for TV, rent their effing equipment, and this is about the 3rd time since June its been down. I'm not happy at all with Dish notwork. At least they're trying to hose me out of the $150 sign up rebate I was promised and filled out the paperwork to recieve. Oh, and the whole "pay $199 for HD equip" isn't working for me either.
Posts: 62,941

12-15-2006, 09:52 AM	#11
OnTheWarpath15 MVP Join Date: Sep 2005 Casino cash: $2071115	I've been a very satisfied DTV customer for 10 years now...... I've had the new HD-DVR for about three months now with no problems. I don't care for the menus and such, compared to my old TIVO unit, but I'm slowly adapting. And it's nice not to need an OTA antenna to watch locals in HD.
Posts: 60,758

12-15-2006, 09:15 AM	#13
Bugeater The Maintenance Guy Join Date: Sep 2005 Location: Renovated Bugeater Estate Casino cash: $3992680	Good luck with that. I'm still going 'round and 'round with them over about $100 worth of services they billed me for that I didn't want from over 5 yrs ago. I've never been treated as shitty by any other company in my life.
Posts: 70,546

12-15-2006, 09:58 AM	#14
BigRedChief Has a particular set of skills Join Date: Dec 2003 Location: On the water Casino cash: $-731038 VARSITY	I may not have the NFL Network because I'm a TW customer but my HD-DVR works great and Ive had one outage for a couple of hours in 5 years of service. __________________ Mahomes is not a game manager. Release the Kraken.
Posts: 81,316