Life How bizarre. I got good customer service on a flight.

**Rain Man** · 09-09-2008, 06:39 AM

I generally expect to be treated horribly by anything involved with an airline, but I got a call this morning from Northwest Airlines. My flight got canceled, and they rebooked me on another flight and sent me an automated message. It actually is ending up as a better flight for me anyway.

THEN, I got a call from a real live person at Orbitz. They notified me that my flight was canceled, and asked if I needed any help getting a new flight. Unless they were going to charge me or something, I thought that was pretty cool.

And by the way, how do you get a call at 7:30 a.m. saying that your 1:05 flight is canceled due to weather, but you'll be getting on a 2:20 flight that's still on? I don't quite understand that.

**Saulbadguy** · 09-09-2008, 06:42 AM

Quote:

Originally Posted by Rain Man

And by the way, how do you get a call at 7:30 a.m. saying that your 1:05 flight is canceled due to weather, but you'll be getting on a 2:20 flight that's still on? I don't quite understand that.

Most likely the 1:05 wasn't full or near full? That's my guess.

**Rain Man** · 09-09-2008, 06:55 AM

Quote:

Originally Posted by Saulbadguy

Most likely the 1:05 wasn't full or near full? That's my guess.

Ah. So you think the good customer service is really guilt-laden outreach?

phisherman · 09-09-2008, 06:58 AM

i'd say that your original flight was drastically undersold. southwest has done it to me a bunch of times.

**Skip Towne** · 09-09-2008, 07:10 AM

See. You just thought you were special.

**Saulbadguy** · 09-09-2008, 07:14 AM

Quote:

Originally Posted by phisherman

i'd say that your original flight was drastically undersold. southwest has done it to me a bunch of times.

Parents scheduled a flight in November, it has been rescheduled close to 20 times now.

**Rain Man** · 09-09-2008, 07:18 AM

Quote:

Originally Posted by Saulbadguy

Parents scheduled a flight in November, it has been rescheduled close to 20 times now.

They must not be valued customers.

This flight is on Northwest, and I decided that Northwest must have more legroom than United. On United, they put you in your seat and then they put another person on your lap. On Northwest, I actually was able to open my laptop almost all the way on my trip out here.

**Rain Man** · 09-09-2008, 07:13 AM

But...but...they told me I was special. And a valued customer. Though I must admit that the weather cancellation is odd when it looks pretty nice outside. Maybe it's bad weather in Detroit or something.

**grandllama** · 09-09-2008, 03:25 PM

Quote:

Originally Posted by Rain Man

But...but...they told me I was special. And a valued customer. Though I must admit that the weather cancellation is odd when it looks pretty nice outside. Maybe it's bad weather in Detroit or something.

I've got a nice shiny black card (it's platinum?!?) from Delta that says I'm super special for flying over 250,000 miles with them the last year and a half.

I have found out that card and $10 will get me a cup of coffee in most airports.

**Rain Man** · 09-10-2008, 02:19 PM

Quote:

Originally Posted by grandllama

I've got a nice shiny black card (it's platinum?!?) from Delta that says I'm super special for flying over 250,000 miles with them the last year and a half.

I have found out that card and $10 will get me a cup of coffee in most airports.

250,000 miles? Are you an astronaut or something?

**grandllama** · 09-10-2008, 06:25 PM

Quote:

Originally Posted by Rain Man

250,000 miles? Are you an astronaut or something?

It's amazing how many miles IND to CDG is and how quick they add up when you are making the round trip flight every two weeks ;-)

**Donger** · 09-10-2008, 07:46 PM

Quote:

Originally Posted by grandllama

It's amazing how many miles IND to CDG is and how quick they add up when you are making the round trip flight every two weeks ;-)

Are you being punished for something?

**Rain Man** · 09-10-2008, 09:56 PM

Quote:

Originally Posted by grandllama

It's amazing how many miles IND to CDG is and how quick they add up when you are making the round trip flight every two weeks ;-)

Are you a surrender flag exporter?

**Donger** · 09-10-2008, 02:51 PM

Quote:

Originally Posted by grandllama

I've got a nice shiny black card (it's platinum?!?) from Delta that says I'm super special for flying over 250,000 miles with them the last year and a half.

I have found out that card and $10 will get me a cup of coffee in most airports.

Good lord. 250,000 miles in 18 months?

**Donger** · 09-09-2008, 07:22 AM

I was on stand-by for a recent flight, but managed to get on-board at the last minute (2A). Unfortunately, all the overhead space was full at the front of the plane. The flying waiter took my bag and found some space at the back. After we landed and taxied to the gate in Denver and the folks in the first row had left, he stood up and told everyone to get out of the way, and he scampered down the aisle to retrieve my bag.

I thought it was a nice gesture.

09-09-2008, 06:39 AM	Topic Starter
Rain Man Seize life. Be an ermine. Join Date: Jul 2001 Location: My house Casino cash: $-462449 VARSITY	How bizarre. I got good customer service on a flight. I generally expect to be treated horribly by anything involved with an airline, but I got a call this morning from Northwest Airlines. My flight got canceled, and they rebooked me on another flight and sent me an automated message. It actually is ending up as a better flight for me anyway. THEN, I got a call from a real live person at Orbitz. They notified me that my flight was canceled, and asked if I needed any help getting a new flight. Unless they were going to charge me or something, I thought that was pretty cool. And by the way, how do you get a call at 7:30 a.m. saying that your 1:05 flight is canceled due to weather, but you'll be getting on a 2:20 flight that's still on? I don't quite understand that.
Posts: 145,270

09-09-2008, 06:58 AM	#4
phisherman King Sandbagger Join Date: Feb 2003 Location: The Summit, MO Casino cash: $-900000	i'd say that your original flight was drastically undersold. southwest has done it to me a bunch of times.
Posts: 3,959

09-09-2008, 07:10 AM	#5
Skip Towne Supporter Join Date: Apr 2001 Location: T-Town Casino cash: $10004900	See. You just thought you were special.
Posts: 69,689

09-09-2008, 07:13 AM	#8
Rain Man Seize life. Be an ermine. Join Date: Jul 2001 Location: My house Casino cash: $-462449 VARSITY	But...but...they told me I was special. And a valued customer. Though I must admit that the weather cancellation is odd when it looks pretty nice outside. Maybe it's bad weather in Detroit or something. __________________ Active fan of the greatest team in NFL history.
Posts: 145,270

09-09-2008, 07:22 AM	#15
Donger "Think BOOM!" Join Date: Nov 2003 Location: 33.675° N 106.475° W Casino cash: $6939900 VARSITY	I was on stand-by for a recent flight, but managed to get on-board at the last minute (2A). Unfortunately, all the overhead space was full at the front of the plane. The flying waiter took my bag and found some space at the back. After we landed and taxied to the gate in Denver and the folks in the first row had left, he stood up and told everyone to get out of the way, and he scampered down the aisle to retrieve my bag. I thought it was a nice gesture. __________________ I think the young people enjoy it when I "get down," verbally, don't you?
Posts: 190,841