Computers Question for the tech savvy folks

tredadda · 07-20-2023, 11:19 AM

I have a question for those who are tech savvy here. I currently have 2GB fiber installed in my home, yet get a fraction of that (~ 100Mb on a good day). Spent an hour with the ISP tech support (Metronet for those who have heard of it) and verified that they are not the issue with my speeds. It looks like it is my router (TP Link Deco XE 75 Pro). I spoke with the TP Link tech support yesterday and they were unable to fix it, so they escalated to their engineering team.

I received an email from their team stating that they needed me to install Team Viewer on my laptop (from the link in the email) along with giving times I am available so they could check my router's debug log (they are in GMT +8 which is China Taiwan Time (CCT), Western Standard Time (Australia), Hong Kong Time, Irkutsk Time). They also need my Team Viewer login and password (which I don't have yet due to not clicking on the link and installing it).

I am leery regarding this and was wondering what others who know more think. I will say that my laptop is ~6 months old and the WI-FI can handle up to 2.4 GB, my routers are 2 weeks old at best, I am about six feet from the main router and it is connected to the modem on the 2.5GB port with a CAT 6 cable. I am unable to test from the modem to a device as anything new I have lacks an ethernet cable.

Thank you.

07-20-2023, 11:19 AM	Topic Starter
tredadda Three-Pat Join Date: May 2011 Location: Colorado Springs Casino cash: $1515053	Question for the tech savvy folks I have a question for those who are tech savvy here. I currently have 2GB fiber installed in my home, yet get a fraction of that (~ 100Mb on a good day). Spent an hour with the ISP tech support (Metronet for those who have heard of it) and verified that they are not the issue with my speeds. It looks like it is my router (TP Link Deco XE 75 Pro). I spoke with the TP Link tech support yesterday and they were unable to fix it, so they escalated to their engineering team. I received an email from their team stating that they needed me to install Team Viewer on my laptop (from the link in the email) along with giving times I am available so they could check my router's debug log (they are in GMT +8 which is China Taiwan Time (CCT), Western Standard Time (Australia), Hong Kong Time, Irkutsk Time). They also need my Team Viewer login and password (which I don't have yet due to not clicking on the link and installing it). I am leery regarding this and was wondering what others who know more think. I will say that my laptop is ~6 months old and the WI-FI can handle up to 2.4 GB, my routers are 2 weeks old at best, I am about six feet from the main router and it is connected to the modem on the 2.5GB port with a CAT 6 cable. I am unable to test from the modem to a device as anything new I have lacks an ethernet cable. Thank you.
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