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08-07-2008, 11:07 AM | #31 |
Scott Pioli
Join Date: Jan 2001
Location: The Copacobana
Casino cash: $9313645
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I basically have everything the everything plan offers, and I don't pay 99 dollars a month for it.
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Posts: 23,215
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08-07-2008, 11:08 AM | #32 |
Scott Pioli
Join Date: Jan 2001
Location: The Copacobana
Casino cash: $9313645
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It locks up occassionally (once a month) but nothing too crazy.
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Posts: 23,215
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08-07-2008, 11:14 AM | #33 |
King Sandbagger
Join Date: Feb 2003
Location: The Summit, MO
Casino cash: $125484
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Posts: 3,892
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08-07-2008, 11:25 AM | #34 |
FINALLY! The wait is over.
Join Date: Mar 2005
Location: The Future Is Now!!!
Casino cash: $19947565
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Maybe so. I don't see how a company can justify a 45% price increase over night on the same service though. It's a matter of principle for me at this point.
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Posts: 56,649
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08-07-2008, 11:26 AM | #35 |
King Sandbagger
Join Date: Feb 2003
Location: The Summit, MO
Casino cash: $125484
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it wouldn't hurt to call and see what they can do for you.
seeing as customer care is our #1 priority, i'd bet they can do something that will make you at least a little bit happier. |
Posts: 3,892
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08-07-2008, 11:36 AM | #36 |
Psycho Bag Of Squanch
Join Date: Sep 2001
Casino cash: $9594244
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I've been a Sprint customer for 5 years. All in all they have been pretty good. We are on a plan that they no longer offer, they are always trying to get me off of it by offering a 3rd line or something else that would require plan change.
One thing pissed me off: As a 5 year customer all I got was a $150 credit towards a new phone. Some schmoe off the street could sign up as a new customer and get the phones I wanted for a little bit of nothing but not me. After a few sessions with Customer Retention I ended up with new PDA phones for both my wife and I for nothing. Case solved, customers happy, monthly billing paid on time continues.
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08-07-2008, 11:59 AM | #37 |
That's just f***in' stupid
Join Date: Aug 2000
Location: suburbia
Casino cash: $3687107
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Sprint is run by morons. Everyone knows that... because everyone has worked there.
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08-07-2008, 12:01 PM | #38 | |
FINALLY! The wait is over.
Join Date: Mar 2005
Location: The Future Is Now!!!
Casino cash: $19947565
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Quote:
I had to talk to customer retention 3 months ago just to get charges removed from my bill that weren't valid in the first place. Here's some advice for Sprint customers. If your rep that you're talking too, is A. dumb, or B. Not listening to you, just hang up and call back. Chances are you'll get someone with more than 12 brain cells left. No offense to those of you who work there, but you're surrounded by idiots. It really does come down to getting the right rep on the phone. And that's sad. I'm bitching sure, but overall I like Sprint, have always defended them here, and will be sad to leave them should the time come. |
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Posts: 56,649
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08-07-2008, 12:45 PM | #39 |
King Sandbagger
Join Date: Feb 2003
Location: The Summit, MO
Casino cash: $125484
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i would recommend giving them another chance.
we constantly hear about customer service initiatives and feedback has been great. their focus is FIXING YOUR PROBLEM, not getting you off the phone, as it has been in the past. i know this is a change from how it "used to be", but it wouldn't hurt to give it a shot. |
Posts: 3,892
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08-07-2008, 12:47 PM | #40 |
King Sandbagger
Join Date: Feb 2003
Location: The Summit, MO
Casino cash: $125484
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i know that pete and i sound like sprint fan boys, but the team that we work on is constantly trying to make things easier for the people that solve your issues.
i know that i'm pretty passionate about doing my job, and i'm pretty sure pete is too. |
Posts: 3,892
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08-07-2008, 12:55 PM | #41 | |
Psycho Bag Of Squanch
Join Date: Sep 2001
Casino cash: $9594244
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Quote:
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“Education is a weapon whose effect depends on who holds it in his hands and at whom it is aimed.” Joseph Stalin |
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08-07-2008, 12:57 PM | #42 | |
Psycho Bag Of Squanch
Join Date: Sep 2001
Casino cash: $9594244
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Quote:
We haven't used a land line in over 4 years, our Sprint phones are all we use. We have full data and vision plans as well. I guess you could consider us power users, and Sprint holds up well.
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“Education is a weapon whose effect depends on who holds it in his hands and at whom it is aimed.” Joseph Stalin Last edited by vailpass; 08-07-2008 at 01:55 PM.. |
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08-07-2008, 01:42 PM | #43 | |
FINALLY! The wait is over.
Join Date: Mar 2005
Location: The Future Is Now!!!
Casino cash: $19947565
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Quote:
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Posts: 56,649
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08-07-2008, 01:43 PM | #44 | ||
FINALLY! The wait is over.
Join Date: Mar 2005
Location: The Future Is Now!!!
Casino cash: $19947565
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Quote:
Quote:
Personally, I'm glad you're giving me some ideas of what to do. I really don't want to switch carriers. The service is great in my neck of the woods, and the discount I get is unbeatable. |
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Posts: 56,649
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08-07-2008, 01:54 PM | #45 |
Psycho Bag Of Squanch
Join Date: Sep 2001
Casino cash: $9594244
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How does the Instinct compare with the Palm Centro or the Blackberry Pearl?
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“Education is a weapon whose effect depends on who holds it in his hands and at whom it is aimed.” Joseph Stalin |
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