Positive Rep for an email address!!!

[Hootie]

I want the email address for the CEO of an accounting firm named BDO...

http://www.bdo.com/

Or an email address where I can be heard...not just that shitty contact form.

I need my voice to be heard.

POSITIVE REP for good detective work.

[DaneMcCloud]

Originally Posted by MagicHef

Do you work at Papa Del's Pizza?

That's not fair, Dude.

A simple search shows that the establishment you linked has 4 out of 5 stars.

I have no idea if this is where Hootie works but it's not cool to disparage a business because of one poor review.

[MagicHef]

Originally Posted by DaneMcCloud

That's not fair, Dude.

A simple search shows that the establishment you linked has 4 out of 5 stars.

I have no idea if this is where Hootie works but it's not cool to disparage a business because of one poor review.

A simple search? Or you know, clicking on the link I put in my post. I just found Hootie bragging about the same thing that this review was complaining about rather funny.

[CHENZ A!]

Originally Posted by CrazyPhuD

Lets be honest, is this always the smartest route....no.....BUT lets also be honest, he can bitch to his boss but odds are good that his boss wouldn't have done anything. Personally I like to think that a good boss would have but too many people in this world are seriously lacking in initiative.

Written properly and respectfully you can get a lot done. While some may flag hootie for not adding gratuity, I personally hate that too. I find it tacky and 99 times out of 100 if you put it on there I won't add to it even if I would have normally given 20%. It takes away from the whole point of tipping, rewarding good service and makes it a tax, which is irritating.

The egregious behavior here isn't that they stiffed the staff, it's a combination of things. A. they brought WAY more people than they reserved for. The restaurant could have said no but instead made a good faith effort to seat them all. B. They specifically asked before they paid if tip was included and THEN they stiffed them. If they didn't ask I could believe this was an honest mistake. But if they ask THEN stiff them, that's just beyond disrespectful.

As a business owner I actually want to know if my employees are treating other people this way. It goes to their character and if someone were to do this it makes me wonder why they are working for me. Honestly even if I were a 10000 person company, if this came to my attention, I would have my staff check out the story to see if the validity. If it was valid, I would likely pay a personal visit not only to my employee, but depending upon how far away the restaurant was also the restaurant.

To me this is about respect and maybe most people wouldn't do this especially CEOs of eastern companies. But the midwestern values in me say you make right the wrongs, even small ones.

Well said.
Posted via Mobile Device

[Mosbonian]

Originally Posted by CrazyPhuD

Lets be honest, is this always the smartest route....no.....BUT lets also be honest, he can bitch to his boss but odds are good that his boss wouldn't have done anything. Personally I like to think that a good boss would have but too many people in this world are seriously lacking in initiative.

Written properly and respectfully you can get a lot done. While some may flag hootie for not adding gratuity, I personally hate that too. I find it tacky and 99 times out of 100 if you put it on there I won't add to it even if I would have normally given 20%. It takes away from the whole point of tipping, rewarding good service and makes it a tax, which is irritating.

The egregious behavior here isn't that they stiffed the staff, it's a combination of things. A. they brought WAY more people than they reserved for. The restaurant could have said no but instead made a good faith effort to seat them all. B. They specifically asked before they paid if tip was included and THEN they stiffed them. If they didn't ask I could believe this was an honest mistake. But if they ask THEN stiff them, that's just beyond disrespectful.

As a business owner I actually want to know if my employees are treating other people this way. It goes to their character and if someone were to do this it makes me wonder why they are working for me. Honestly even if I were a 10000 person company, if this came to my attention, I would have my staff check out the story to see if the validity. If it was valid, I would likely pay a personal visit not only to my employee, but depending upon how far away the restaurant was also the restaurant.

To me this is about respect and maybe most people wouldn't do this especially CEOs of eastern companies. But the midwestern values in me say you make right the wrongs, even small ones.

All decent points, but let me point out an opposing view.

Let me first say that we are all assuming a great deal. In fairness, we are all taking Hootie's word for how well his team serviced the customer. Did they really provide good service, or was the lack of a tip a reflection of the true service? That's a question none of us can answer because we weren't there.

I applaud the CEO, if he is truly going to do it, for taking time to talk with Hootie. But quite frankly I bet someone in Legal is advising him to choose his words carefully because we've become such a litiguous society that all a person needs is a burr in his saddle to file a lawsuit. (See McDonald's hot coffee and many others for reference)

Face it....Hootie will get 30 minutes of the company rep's time, and then his restaurant will probably be quietly blacklisted.

[Prodigal Son]

So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.

To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.

Is this the part where you want us to tell you that you did a good job?

[58-4ever]

Originally Posted by Prodigal Son

So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.

To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.

Is this the part where you want us to tell you that you did a good job?

Solid recap of the thread and GREAT first post. Well done.

[DeezNutz]

Originally Posted by Prodigal Son

So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.

To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.

Is this the part where you want us to tell you that you did a good job?

Good idea for DJ's Let One to get a mult. Fire up the new app., Hoot man.

[JonesCrusher]

Originally Posted by Prodigal Son

So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.

To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.

Is this the part where you want us to tell you that you did a good job?

Prodigal son is either the CEO of BDO or hooties boss, either way it's spot on.

[Saulbadguy]

You should find out where they live and leave a bag of dog shit on their front porch.

[DJ's left nut]

Originally Posted by Prodigal Son

So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.

To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.

Is this the part where you want us to tell you that you did a good job?

Stephanie Polon?

[DJ's left nut]

Originally Posted by DeezNutz

Good idea for DJ's Let One to get a mult. Fire up the new app., Hoot man.

Eh, I'd have called him a mother****er in there somewhere.

Ms. Polon hasn't grown tired of him yet, so diplomacy is still an option.

(Though reading through it again...it does sound a lot like something I'd write; all the way to the 'so to recap' and the hyphens. I hope it's Stephanie Polon so I can leave my wife for her. We could combine forces and push meatwhistle into offing himself.)

[Valiant]

Originally Posted by chiefsnorth

Good post.

The failure rate of restaurants is probably high because they are started by people with the same attitudes we have seen on display in this thread.

Most fail because thiers eyes are to big or have no market sense. Do not open up a gigantic pizza place and not serve beer and alcohol. Place around here did that with expensive pizza prices to. Oob. Start small. Cater/carryout/delivery. Rent is smaller. Utilites are smaller and you are not paying people to bus dead space on empty tables.

Most business I see starting out spend most of their money on getting a sweet spot and decor. Not enough margin for startups to be wasting money.

Now he did wrong in contacting the ceo. Since it was his fault for not including the tip on a group so large. But I would not fire him for it over this type of customer. Now if it were aregular custoer who dropped coin consistently maybe.

Take it as lesson learned.

[Lex Luthor]

My guess is that the women from BDO who paid the checks didn't deliberately stiff Hootie and his crew. They probably thought they were being generous by leaving a $25 tip, and they weren't bright enough to understand that it was actually a very shitty tip for the amount of people who ate, the amount of money that was spent, and the number of people who had to split the tip.

Not a smart move on their part, but that's different from the malice that has been attributed to them.

[HMc]

did it ever occur to anyone in this thread that maybe they didn't tip because....the service was shit?

[Bwana]

Originally Posted by frazod

I should have known somebody already did it. I wonder if Hootie will end up like American Hero?

Or taking a dirt nap?