Positive Rep for an email address!!!

[CrazyPhuD]

Lets be honest, is this always the smartest route....no.....BUT lets also be honest, he can bitch to his boss but odds are good that his boss wouldn't have done anything. Personally I like to think that a good boss would have but too many people in this world are seriously lacking in initiative.

Written properly and respectfully you can get a lot done. While some may flag hootie for not adding gratuity, I personally hate that too. I find it tacky and 99 times out of 100 if you put it on there I won't add to it even if I would have normally given 20%. It takes away from the whole point of tipping, rewarding good service and makes it a tax, which is irritating.

The egregious behavior here isn't that they stiffed the staff, it's a combination of things. A. they brought WAY more people than they reserved for. The restaurant could have said no but instead made a good faith effort to seat them all. B. They specifically asked before they paid if tip was included and THEN they stiffed them. If they didn't ask I could believe this was an honest mistake. But if they ask THEN stiff them, that's just beyond disrespectful.

As a business owner I actually want to know if my employees are treating other people this way. It goes to their character and if someone were to do this it makes me wonder why they are working for me. Honestly even if I were a 10000 person company, if this came to my attention, I would have my staff check out the story to see if the validity. If it was valid, I would likely pay a personal visit not only to my employee, but depending upon how far away the restaurant was also the restaurant.

To me this is about respect and maybe most people wouldn't do this especially CEOs of eastern companies. But the midwestern values in me say you make right the wrongs, even small ones.

[Kerberos]

Originally Posted by CrazyPhuD

Written properly and respectfully you can get a lot done. While some may flag hootie for not adding gratuity, I personally hate that too. I find it tacky and 99 times out of 100 if you put it on there I won't add to it even if I would have normally given 20%. It takes away from the whole point of tipping, rewarding good service and makes it a tax, which is irritating.

.

I can honestly say that if "I" didn't look out for my employees by adding this to the bill they would have been slid the weenie 99 times out of 100. I used to live in a Buffet mentality town. They want all they can JAM for $5 and not pay a cent more or leave a tip.

As a restaurant owner I made sure I had my best people working parties and had ZERO complaints of lousy service. Your staff is an extension of yourself and you find people that will go out of their way to give the customer what they want and make them feel special.

There wasn't one waitress on my staff I wouldn't put on the floor of a party and second guess if they were doing things right. Then again there were times I would have two or three waitresses spliting a $450 tip for 3 or 4 hours of work and that was 15 + years ago.

I looked out for my servers and in turn I like to think they looked out for my best interest.

[CHENZ A!]

Originally Posted by CrazyPhuD

Lets be honest, is this always the smartest route....no.....BUT lets also be honest, he can bitch to his boss but odds are good that his boss wouldn't have done anything. Personally I like to think that a good boss would have but too many people in this world are seriously lacking in initiative.

Written properly and respectfully you can get a lot done. While some may flag hootie for not adding gratuity, I personally hate that too. I find it tacky and 99 times out of 100 if you put it on there I won't add to it even if I would have normally given 20%. It takes away from the whole point of tipping, rewarding good service and makes it a tax, which is irritating.

The egregious behavior here isn't that they stiffed the staff, it's a combination of things. A. they brought WAY more people than they reserved for. The restaurant could have said no but instead made a good faith effort to seat them all. B. They specifically asked before they paid if tip was included and THEN they stiffed them. If they didn't ask I could believe this was an honest mistake. But if they ask THEN stiff them, that's just beyond disrespectful.

As a business owner I actually want to know if my employees are treating other people this way. It goes to their character and if someone were to do this it makes me wonder why they are working for me. Honestly even if I were a 10000 person company, if this came to my attention, I would have my staff check out the story to see if the validity. If it was valid, I would likely pay a personal visit not only to my employee, but depending upon how far away the restaurant was also the restaurant.

To me this is about respect and maybe most people wouldn't do this especially CEOs of eastern companies. But the midwestern values in me say you make right the wrongs, even small ones.

Well said.
Posted via Mobile Device

[Mosbonian]

Originally Posted by CrazyPhuD

Lets be honest, is this always the smartest route....no.....BUT lets also be honest, he can bitch to his boss but odds are good that his boss wouldn't have done anything. Personally I like to think that a good boss would have but too many people in this world are seriously lacking in initiative.

Written properly and respectfully you can get a lot done. While some may flag hootie for not adding gratuity, I personally hate that too. I find it tacky and 99 times out of 100 if you put it on there I won't add to it even if I would have normally given 20%. It takes away from the whole point of tipping, rewarding good service and makes it a tax, which is irritating.

The egregious behavior here isn't that they stiffed the staff, it's a combination of things. A. they brought WAY more people than they reserved for. The restaurant could have said no but instead made a good faith effort to seat them all. B. They specifically asked before they paid if tip was included and THEN they stiffed them. If they didn't ask I could believe this was an honest mistake. But if they ask THEN stiff them, that's just beyond disrespectful.

As a business owner I actually want to know if my employees are treating other people this way. It goes to their character and if someone were to do this it makes me wonder why they are working for me. Honestly even if I were a 10000 person company, if this came to my attention, I would have my staff check out the story to see if the validity. If it was valid, I would likely pay a personal visit not only to my employee, but depending upon how far away the restaurant was also the restaurant.

To me this is about respect and maybe most people wouldn't do this especially CEOs of eastern companies. But the midwestern values in me say you make right the wrongs, even small ones.

All decent points, but let me point out an opposing view.

Let me first say that we are all assuming a great deal. In fairness, we are all taking Hootie's word for how well his team serviced the customer. Did they really provide good service, or was the lack of a tip a reflection of the true service? That's a question none of us can answer because we weren't there.

I applaud the CEO, if he is truly going to do it, for taking time to talk with Hootie. But quite frankly I bet someone in Legal is advising him to choose his words carefully because we've become such a litiguous society that all a person needs is a burr in his saddle to file a lawsuit. (See McDonald's hot coffee and many others for reference)

Face it....Hootie will get 30 minutes of the company rep's time, and then his restaurant will probably be quietly blacklisted.

[Prodigal Son]

So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.

To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.

Is this the part where you want us to tell you that you did a good job?

[58-4ever]

Originally Posted by Prodigal Son

So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.

To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.

Is this the part where you want us to tell you that you did a good job?

Solid recap of the thread and GREAT first post. Well done.

[DeezNutz]

Originally Posted by Prodigal Son

So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.

To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.

Is this the part where you want us to tell you that you did a good job?

Good idea for DJ's Let One to get a mult. Fire up the new app., Hoot man.

[DJ's left nut]

Originally Posted by DeezNutz

Good idea for DJ's Let One to get a mult. Fire up the new app., Hoot man.

Eh, I'd have called him a mother****er in there somewhere.

Ms. Polon hasn't grown tired of him yet, so diplomacy is still an option.

(Though reading through it again...it does sound a lot like something I'd write; all the way to the 'so to recap' and the hyphens. I hope it's Stephanie Polon so I can leave my wife for her. We could combine forces and push meatwhistle into offing himself.)

[JonesCrusher]

Originally Posted by Prodigal Son

So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.

To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.

Is this the part where you want us to tell you that you did a good job?

Prodigal son is either the CEO of BDO or hooties boss, either way it's spot on.

[DJ's left nut]

Originally Posted by Prodigal Son

So you started with getting your servers stiffed on a tip due to a judgment error on your part. Then you sought and received some "gracious" email response from the company--with no offer for a real remedy--along with almost certainly getting your company removed from future consideration by a customer.

To recap, you started with an annoying situation for you personally and changed it into a bad situation for your company as well, with the added bonus of wasting the productive time of members of another company. But at least you feel better about yourself because you received some meaningless email which met its purpose head on: to shut you up without giving you anything of value.

Is this the part where you want us to tell you that you did a good job?

Stephanie Polon?