Quote:
Originally Posted by Just Passin' By
I eat out quite a bit. I can tell you that, on the rare occasions where I've said anything even remotely negative about the food, even if it's just that I didn't like it, I've almost always gotten some combination of the following:
- Offer to get something else, free of charge
- Offer to have the same thing re-done, again free of charge
- Offer for free drinks/apps/desserts
- Some, or all, of the meal made complimentary
- Card entitling me to a free meal in the future
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sure, that's great customer service, but I certainly wouldn't expect it or demand it if it's a matter of my taste. Again, this is an instance where there is nothing technically wrong, but just a matter of taste.