Kansas City International Airport Ranks #3 Large Airport In Annual J.D. Power Airport

[DaFace]

Originally Posted by Mephistopheles Janx

Dunno what to tell you. Over the years I've flown out of KC a multitude of times and never once did I get caught up in a long TSA line prior to the facelift. The two times it has taken me the longest to get through TSA (and walking past the entire shopping mall sections of the airport) was these last two times I traveled post facelift.

Not that I flew out of the old MCI regularly (and I still haven't been through since the new one opened), but my complaint wasn't so much about the lines (never had an issue, personally). Rather, the experience as a traveler just sucked. There was basically no food landside, and the airside restaurants generally sucked because they couldn't have a real kitchen (since the airport was never meant to have restaurants in those spots when it was built).

It also felt like they were missing about 25% of the needed seat capacity at the gates. It was always a packed madhouse with some people just standing there.

I do think the experience of getting OFF a plane at the old terminal was really nice, but I'll trade a few minutes of walking in exchange for better amenities when you're waiting around for your flight.