Kansas City International Airport Ranks #3 Large Airport In Annual J.D. Power Airport

[|Zach|]

https://www.jdpower.com/business/pre...sfaction-study

Airport Ranks #3 Large Airport In Annual J.D. Power Airport Customer Satisfaction Study

Kansas City International Airport (MCI) ranked number three in the Large Airport category in overall customer satisfaction among North American airports in the 2024 J.D. Power North America Airport Satisfaction Study

This achievement comes months after the first birthday of the $1.5 billion 40-gate terminal, which opened on February 28, 2023. The 2024 study period evaluated a full year of operations in the new terminal. The 2023 study period overlapped both the old terminals’ and new terminal’s operations.

“The Kansas City International Airport is not just the front door to our community—it’s also now officially one of our nation’s finest airports. I am proud the new terminal is now recognized nationally as one of the best for our innovation, wide variety of amenities, and positive flyer experience. We built the new terminal with intentionality and all travelers in mind, whether you’re traveling with family, for business, solo, or anywhere in between,” said Mayor Lucas. “I applaud our Director of Aviation Melissa Cooper and the rest of our staff working to ensure KCI is the most efficient and comfortable place to travel in and out of. As we continue to grow and improve, KCI will remain an exciting gateway for opportunity and a symbol of Kansas City’s bright future.”

“Kansas City continues to reach new highs, and it is fantastic for the airport to receive a high customer service ranking from customers outside the KC area,” said City Manager Brian Platt. “I am proud of our airport, proud of the Aviation Department team and proud of Kansas City!”

“Since opening, the terminal has welcomed record numbers of passengers, received new or expanded air service and received dozens of awards and accolades,” said Aviation Director Melissa Cooper. “Our team designed and built the terminal with the customer in mind, and this direct customer input validates that effort. We are not resting on our laurels. We continue to adjust and improve facilities and services. That will not stop.”

The J.D. Power North America Airport Satisfaction Study measures overall traveler satisfaction with mega, large and medium North American airports by examining six factors (in order of importance): terminal facilities; airport arrival/departure; baggage claim; security check; check-in/baggage check; and food, beverage and retail. Mega airports are defined as those with 33 million or more passengers per year; large airports with 10 to 32.9 million passengers per year; and medium airports with 4.5 to 9.9 million passengers per year. MCI welcomed 11.5 million passengers in 2023.

The study is based on more than 20,000 completed surveys from U.S. or Canadian residents who traveled through at least one U.S. or Canadian airport and covers both departure and arrival experiences (including connecting airports) during the past 30 days. Travelers evaluated either a departing or arriving airport from their round-trip experience.

[Shiver Me Timbers]

Originally Posted by GloryDayz

Now that it's been two years since the new terminal opened, have any reports showing what all it brought to KC been published? Have any "worth it" direct international destinations been added? I've seen Cancun, Jamaica, and Puerto Vallarta, hardly great places. While I'd hate to live in shitty cities like Houston, Denver, Dallas, Loserapolis, Chicago, Miami or Atlanta, those cities sure do offer their citizens a lot in terms of going on vacation without having to deal with shitty layovers.

So far it looks like we spent a shit-ton of money for an overgrown regional airport.

Any direct flights to Belize?

[GloryDayz]

Originally Posted by Shiver Me Timbers

Any direct flights to Belize?

Not that I've seen, but Belize please..

[BWillie]

It really is a fantastic airport. We are like a real city now. It's not too big and has everything you would want for amenities.

[KCUnited]

Leads the nation in people just standing on the moving walkway, but otherwise its a great airport

[GloryDayz]

I was actually hoping to hear that the ~$1.5B had resulted in drawing in some substantive economic business that I hadn't heard about but I guess having Clear (which I use), a decent bar just after you exit TSA (which I use), and moving walkways (which I don't use) are pluses.

[Womble]

I did have a pleasant shite at KC airport. Very roomy cubicles which was a huge plus. Credit to the toilet attendants because it was spotless and I could have eaten my $100 lunch off the floor had I wanted to. There is also hands free flushing for added cleanliness. I left a bit of a mess but that's because I'm English and dirtying public toilets is part of my culture. The one negative is that the toilet paper dispenser is a bit too far away from the loo.



I never got round to taking a dump at Kohl's but it's up against stiff competition. It will be hard to top my defecation experience at KC International. Kohl's is one for the bucket list.

[Deberg_1990]

Originally Posted by Womble

I did have a very pleasant shite at KC airport. Very roomy cubicles which was a huge plus. Credit to the toilet attendants because it was spotless and I could have eaten my $100 lunch off the floor had I wanted to. There is also hands free flushing for added cleanliness. I left a bit of mess because I'm English and dirtying public toilets is part of my culture. The one negative is that the toilet paper dispenser is a bit too far away from the loo.



I never got round to taking a dump at Kohl's but it's up against stiff competition and it will be hard to top my defecation experience at KC International. Kohl's is one for the bucket list.

Did you use the gender neutral rooms?

[George Liquor]

Originally Posted by BWillie

It really is a fantastic airport. We are like a real city now. It's not too big and has everything you would want for amenities.

Needs bubble craps

[Bearcat]

Originally Posted by GloryDayz

I was actually hoping to hear that the ~$1.5B had resulted in drawing in some substantive economic business that I hadn't heard about but I guess having Clear (which I use), a decent bar just after you exit TSA (which I use), and moving walkways (which I don't use) are pluses.

I would guess that stuff takes time, too... doubt anyone seriously thought the minute they built a new airport, they'd become an international hub or anything. I'd imagine 2 years in terms of major routes and what not for airlines isn't necessarily a long time either.

And no matter what bullshit politicians spewed, I'd think the general thought was the old airport was guaranteed to never change the status quo, while a new airport gives the airport a chance to expand and provide more international routes (which apparently has already happened to some extent), etc.

I'm sure that % chance and timeline was overstated because that's what people do when they want to convince others to spend a billion dollars, but clearly the old airport was stuck in pre-9/11 days (and more like the 70s) and needed a huge upgrade.

And as a local, I loved the old airport, but now as an out of towner, I totally get why it needed an upgrade (granted, the one big improvement they could make now is moving the rental cars to the terminal instead of doing the shuttle thing).

[Bearcat]

Originally Posted by Womble

I did have a pleasant shite at KC airport. Very roomy cubicles which was a huge plus. Credit to the toilet attendants because it was spotless and I could have eaten my $100 lunch off the floor had I wanted to. There is also hands free flushing for added cleanliness. I left a bit of a mess but that's because I'm English and dirtying public toilets is part of my culture. The one negative is that the toilet paper dispenser is a bit too far away from the loo.

I never got round to taking a dump at Kohl's but it's up against stiff competition. It will be hard to top my defecation experience at KC International. Kohl's is one for the bucket list.

I once absolutely destroyed a bathroom stall at Heathrow and couldn't even bring myself to tell the next guy in line not to bother, so I get it.

[GloryDayz]

Originally Posted by Bearcat

I would guess that stuff takes time, too... doubt anyone seriously thought the minute they built a new airport, they'd become an international hub or anything. I'd imagine 2 years in terms of major routes and what not for airlines isn't necessarily a long time either.

And no matter what bullshit politicians spewed, I'd think the general thought was the old airport was guaranteed to never change the status quo, while a new airport gives the airport a chance to expand and provide more international routes (which apparently has already happened to some extent), etc.

I'm sure that % chance and timeline was overstated because that's what people do when they want to convince others to spend a billion dollars, but clearly the old airport was stuck in pre-9/11 days (and more like the 70s) and needed a huge upgrade.

And as a local, I loved the old airport, but now as an out of towner, I totally get why it needed an upgrade (granted, the one big improvement they could make now is moving the rental cars to the terminal instead of doing the shuttle thing).

I certainly hope it leads, quickly to many more caribbean routes to places other than Cancun and Jamaica. Last August the son and I flen Air Canada to Toronto on our way to Egypt, so I guess that's cool, but they have a lot of gates on the south part of the A concourse (A12 - A20) that seem ripe for more use.

I would love to see flights to Cozumel, Roatan and the ABC islands added to international destinations. Until then, I have to fly through other hubs.

It's all good, I'll survive and the extra hops help keep my status at a nice level.

[JohnnyHammersticks]

Originally Posted by Womble

I did have a pleasant shite at KC airport. Very roomy cubicles which was a huge plus. Credit to the toilet attendants because it was spotless and I could have eaten my $100 lunch off the floor had I wanted to. There is also hands free flushing for added cleanliness. I left a bit of a mess but that's because I'm English and dirtying public toilets is part of my culture. The one negative is that the toilet paper dispenser is a bit too far away from the loo.



I never got round to taking a dump at Kohl's but it's up against stiff competition. It will be hard to top my defecation experience at KC International. Kohl's is one for the bucket list.

Where's the after pic?

If a guy shits in the middle of an airport and doesn't take an after pic, does it even make a splash?

[mr. tegu]

The bathrooms are the best airport bathrooms I’ve experienced by far. That neutral one especially is awesome. You get a full blown private toilet without any cracks or gaps and walls to the ceiling. Can’t beat it. Went from like 5 stalls post security to maybe close to a hundred. Very nice.

[Bearcat]

Originally Posted by GloryDayz

I certainly hope it leads, quickly to many more caribbean routes to places other than Cancun and Jamaica. Last August the son and I flen Air Canada to Toronto on our way to Egypt, so I guess that's cool, but they have a lot of gates on the south part of the A concourse (A12 - A20) that seem ripe for more use.

I would love to see flights to Cozumel, Roatan and the ABC islands added to international destinations. Until then, I have to fly through other hubs.

It's all good, I'll survive and the extra hops help keep my status at a nice level.

Did you do Egypt on your own or with tour guides? I've heard it's pretty extreme in terms of tourism bullshit and potentially one of those places where it's really worth getting local 'help' even if you're used to international bullshit.

[TwistedChief]

Originally Posted by Bearcat

Did you do Egypt on your own or with tour guides? I've heard it's pretty extreme in terms of tourism bullshit and potentially one of those places where it's really worth getting local 'help' even if you're used to international bullshit.

It's a manic and crazy place (especially the driving). I loved it though. And yes, I'd recommend getting a "tour" guide. Otherwise it would probably seem a bit unhinged and more sketch to navigate.