ChiefsPlanet Positive Rep for an email address!!! - Page 5

Hootie · 10-06-2010, 12:02 AM

I want the email address for the CEO of an accounting firm named BDO...

http://www.bdo.com/

Or an email address where I can be heard...not just that shitty contact form.

I need my voice to be heard.

POSITIVE REP for good detective work.

**Bugeater** · 10-06-2010, 07:16 AM

Quote:

Originally Posted by InChiefsHell

Indeed. What if they assumed that the 15% had been added and thought they were going over and above??

He said they asked if gratuity was included, so I'm assuming it wasn't and the 3% is all they got.

**notorious** · 10-06-2010, 07:20 AM

Quote:

Originally Posted by KCFalcon59

Seems to me that the bar/restaurant is at fault for not automatically including the tip on large groups like most well run establishments. I'd bitch to management for being dumb asses.

We have a winner!

Ding! Ding! Ding!

This is a no-brainer.

rad · 10-06-2010, 07:20 AM

Quote:

Originally Posted by blaise

Corporate information posted on a company website isn't personal. Is that what you're asking?

No. Somebody asked if he wanted addresses and phone #'s, he said yes........

**notorious** · 10-06-2010, 07:22 AM

Hootie, you have been doing this long enough to know that large groups automatically assume that the tip is included with large groups.

Wow.

If the waitresses hadn't been screwed over by management dumbassery, I would be

.

Simply Red · 10-06-2010, 07:23 AM

doesn't surprise me, if it's a group of dirtballs, they'll play the 'we're together in a group, so it's easier to hide my dirtball ways, card' -- honestly, you kind of annoy me, Hootie. But I'm with you on this one. I too would be pissed about this.

Lex Luthor · 10-06-2010, 07:23 AM

Since the restaurant didn't include an 18% gratuity in the bill, the restaurant is fucking reeruned.

That doesn't do anything to help the servers who got screwed, but it's a fact. Smart restaurants make sure they don't get screwed by big parties.

eazyb81 · 10-06-2010, 07:34 AM

Quote:

Originally Posted by Brainiac

Since the restaurant didn't include an 18% gratuity in the bill, the restaurant is fucking reeruned.

That doesn't do anything to help the servers who got screwed, but it's a fact. Smart restaurants make sure they don't get screwed by big parties.

Exactly.

And do you really think anyone - employees, management, local news - to care about a low tip? It happens everyday is hardly newsworthy.

If anything, Hootie's restaurant will come off looking pathetic and creepy for hunting down low tippers.

**loochy** · 10-06-2010, 07:58 AM

Quote:

Originally Posted by The Meat Dragon

aha!

Think I found her on facebook....would rather send an email, though...rather than a long, creepy facebook message.

So can your rep yourself for this find?

Hootie · 10-06-2010, 08:52 AM

first off...they asked ME PERSONALLY if gratuity was included and I said no.

Secondly...our restaurant deals with college recruiters and large parties on a daily basis...we CAN include gratuity, but I personally think it is very tacky...we probably have 20 of these parties per week and I can't think of one that has ever pulled off such a stunt...not to mention that Tuesday features the best three workers we have on staff.

I know you all love to pile on and it's fun for you...but like I said...it wasn't about the money, it was about the principle.

They filled 60% of our restaurant...20 people more than they had a reservation for showed up to which we accommodated...we sent several tables away because we had no room and the wait was going to be two hours (on a Tuesday)...and they cost us 5 hours of taking tables...it's not the fact that they totally dicked us...it's the fact that them dicking us cost us 15 other tables that most likely wouldn't dick us...

and you guys nailed the CEO's email on the nose...I've already received a response from the executive of human capital and he wants to talk with me on the phone Thursday regarding the actions of his team.

I was so worked up yesterday that part of me wants to keep on going...I sent quite the rant and I sent it to about 10 people in that company...but the other part of me HATES confrontation and although I know I'm 100% in the right (I've done this for 6.5 years and I have never been offended, let alone totally flustered and pissed off while at work), maybe I should just let it go...

Simply Red · 10-06-2010, 08:55 AM

Quote:

Originally Posted by The Meat Dragon

first off...they asked ME PERSONALLY if gratuity was included and I said no.

Secondly...our restaurant deals with college recruiters and large parties on a daily basis...we CAN include gratuity, but I personally think it is very tacky...we probably have 20 of these parties per week and I can't think of one that has ever pulled off such a stunt...not to mention that Tuesday features the best three workers we have on staff.

I know you all love to pile on and it's fun for you...but like I said...it wasn't about the money, it was about the principle.

They filled 60% of our restaurant...20 people more than they had a reservation for showed up to which we accommodated...we sent several tables away because we had no room and the wait was going to be two hours (on a Tuesday)...and they cost us 5 hours of taking tables...it's not the fact that they totally dicked us...it's the fact that them dicking us cost us 15 other tables that most likely wouldn't dick us...

and you guys nailed the CEO's email on the nose...I've already received a response from the executive of human capital and he wants to talk with me on the phone Thursday regarding the actions of his team.

I was so worked up yesterday that part of me wants to keep on going...I sent quite the rant and I sent it to about 10 people in that company...but the other part of me HATES confrontation and although I know I'm 100% in the right (I've done this for 6.5 years and I have never been offended, let alone totally flustered and pissed off while at work), maybe I should just let it go...

I hope you stayed anonymous. What if they contacted the restaurant? ...Just saying.

**Donger** · 10-06-2010, 08:59 AM

Quote:

Originally Posted by The Meat Dragon

first off...they asked ME PERSONALLY if gratuity was included and I said no.

They probably just forgot and assumed that the gratuity was included.

Hootie · 10-06-2010, 09:00 AM

Quote:

Originally Posted by Brainiac

Since the restaurant didn't include an 18% gratuity in the bill, the restaurant is fucking reeruned.

That doesn't do anything to help the servers who got screwed, but it's a fact. Smart restaurants make sure they don't get screwed by big parties.

which is why I probably will end this witch hunt right now...

It is TECHNICALLY my fault. You are right.

We have two full time employees in the front of house where I work...me and another guy and we, and I promise it's not tough work, are tremendous employees...

Neither of us ever use the gratuity button...ever. During the school year (we live right smack on campus) we serve as many 30-60 person parties as 4 person tables...that's what we do.

I have never experienced anything like this...

There were no warning signs...it was an ACCOUNTING FIRM...a large accounting firm...

and in no way could any of us seen it coming...

They received great service, we let them break our fire code (which the owner would not have been happy with) when we gave them extra tables and chairs to a place where they didn't belong when 75 people showed up rather than 60...and they preordered their pizza and it came out exactly right, exactly on time...an we let them loiter and pitch their recruitment for two hours after they were done eating...which caused us to turn away several large tables without a reservation.

You're right...TECHNICALLY it is my fault which is why I need to let it go right now...

But I've never felt insulted at work before...and yesterday is the first time anything has ever pushed me off my "game"...seriously. I couldn't believe it...and it negatively impacted the rest of the time I was there...as I was FUMING...and it wasn't because of the lack of tip, it was because it was insulting...it was because one kid was there for 5 hours and walked home with $7 and he works twice a week...it was because they used where I work for 5 hours and then proceeded to shit all over every single person that helped them out and then had to clean up after them...

When a 4-10 person table decides not to tip...fine. Promise. No sweat off my back...I've seen it all...I've worked in restaurants where half of the clientele doesn't tip...I don't care.

But this was outrageous and caused me to right my first ever rant email to anyone and everyone who would listen.

Chief Pote · 10-06-2010, 09:01 AM

Quote:

Originally Posted by The Meat Dragon

I've already received a response from the executive of human capital and he wants to talk with me on the phone Thursday regarding the actions of his team.

That's so effin funny. I can't believe they are giving you the time of day about your issue. Yeah you got stiffed. Big deal. BTW....I've gotten shitty service in a restaurant, in fact we eat out 5 times a week and can't find good service from many establishments. I probably get shitty service from 2 out of 5 and do I complain to management? **** no. I move on and chock it up to inexperience. I'd laugh if you called me.

Hootie · 10-06-2010, 09:02 AM

Quote:

Originally Posted by Simply Red

I hope you stayed anonymous. What if they contacted the restaurant? ...Just saying.

I DIDN'T stay anonymous and I PURPOSELY didn't stay anonymous...

I don't think they'd fire me as I've been a damn good employee since the day I was hired...

but I would laugh my ass off if this did get me fired because it would just be the cherry on top...

the most insulting table not only spits in my face but proceeds to cost me my job...that would be about right.

DJ's left nut · 10-06-2010, 09:04 AM

Yup, that's on the restaurant.

I was a waiter for a couple of years and on occasion we'd have something like that happen. The kitchen would mess up or a software error would throw off the bill and one of our servers would end up getting hosed out of a pretty sizeable tip.

On more than one occasion our GM took it upon himself to make it right for the servers. I saw him 'comp' out gift cards then give the cash value to the server to make up for a screw job. I watched him pull money out of his own wallet once to take care of a girl that got shafted.

The bottom line: It's a restaurant - there are going to be assholes. It's on the restaurant and its management to take care of its people. If the management staff took a calculated risk and told the large group that a tip wasn't included in order to try to keep their business, then it's now that staff's responsibility to make it up to the wait staff they sacrificed in order to increase sales going forward.

This isn't on BDO, it's on the GM, line manager and whoever else was running the shop that night.

10-06-2010, 12:02 AM
Hootie Banned Join Date: Jan 2006 Location: Dallas, Texas Casino cash: $10004900	Positive Rep for an email address!!! I want the email address for the CEO of an accounting firm named BDO... http://www.bdo.com/ Or an email address where I can be heard...not just that shitty contact form. I need my voice to be heard. POSITIVE REP for good detective work.
Posts: 56,356

10-06-2010, 07:22 AM	#64
notorious Supporter Join Date: May 2005 Location: Who knows? Casino cash: $-884116	Hootie, you have been doing this long enough to know that large groups automatically assume that the tip is included with large groups. Wow. If the waitresses hadn't been screwed over by management dumbassery, I would be .
Posts: 88,562

10-06-2010, 07:23 AM	#65
Simply Red You Sweetie! Join Date: Sep 2005 Casino cash: $2021206219 VARSITY	doesn't surprise me, if it's a group of dirtballs, they'll play the 'we're together in a group, so it's easier to hide my dirtball ways, card' -- honestly, you kind of annoy me, Hootie. But I'm with you on this one. I too would be pissed about this.
Posts: 71,691

10-06-2010, 07:23 AM	#66
Lex Luthor MVP Join Date: Mar 2010 Casino cash: $10022775	Since the restaurant didn't include an 18% gratuity in the bill, the restaurant is fucking reeruned. That doesn't do anything to help the servers who got screwed, but it's a fact. Smart restaurants make sure they don't get screwed by big parties.
Posts: 16,709

10-06-2010, 08:52 AM	#69
Hootie Banned Join Date: Jan 2006 Location: Dallas, Texas Casino cash: $10004900	first off...they asked ME PERSONALLY if gratuity was included and I said no. Secondly...our restaurant deals with college recruiters and large parties on a daily basis...we CAN include gratuity, but I personally think it is very tacky...we probably have 20 of these parties per week and I can't think of one that has ever pulled off such a stunt...not to mention that Tuesday features the best three workers we have on staff. I know you all love to pile on and it's fun for you...but like I said...it wasn't about the money, it was about the principle. They filled 60% of our restaurant...20 people more than they had a reservation for showed up to which we accommodated...we sent several tables away because we had no room and the wait was going to be two hours (on a Tuesday)...and they cost us 5 hours of taking tables...it's not the fact that they totally dicked us...it's the fact that them dicking us cost us 15 other tables that most likely wouldn't dick us... and you guys nailed the CEO's email on the nose...I've already received a response from the executive of human capital and he wants to talk with me on the phone Thursday regarding the actions of his team. I was so worked up yesterday that part of me wants to keep on going...I sent quite the rant and I sent it to about 10 people in that company...but the other part of me HATES confrontation and although I know I'm 100% in the right (I've done this for 6.5 years and I have never been offended, let alone totally flustered and pissed off while at work), maybe I should just let it go...
Posts: 56,356

10-06-2010, 09:04 AM	#75
DJ's left nut Sauntering Vaguely Downwards Join Date: Sep 2005 Location: Columbia, Mo Casino cash: $-760901	Yup, that's on the restaurant. I was a waiter for a couple of years and on occasion we'd have something like that happen. The kitchen would mess up or a software error would throw off the bill and one of our servers would end up getting hosed out of a pretty sizeable tip. On more than one occasion our GM took it upon himself to make it right for the servers. I saw him 'comp' out gift cards then give the cash value to the server to make up for a screw job. I watched him pull money out of his own wallet once to take care of a girl that got shafted. The bottom line: It's a restaurant - there are going to be assholes. It's on the restaurant and its management to take care of its people. If the management staff took a calculated risk and told the large group that a tip wasn't included in order to try to keep their business, then it's now that staff's responsibility to make it up to the wait staff they sacrificed in order to increase sales going forward. This isn't on BDO, it's on the GM, line manager and whoever else was running the shop that night. __________________ "If there's a god, he's laughing at us.....and our football team..." "When you look at something through rose colored glasses, all the red flags just look like flags." Last edited by DJ's left nut; 10-06-2010 at 09:09 AM.. Reason: I said screwed too many times...
Posts: 66,803