Positive Rep for an email address!!!

[Hootie]

I want the email address for the CEO of an accounting firm named BDO...

http://www.bdo.com/

Or an email address where I can be heard...not just that shitty contact form.

I need my voice to be heard.

POSITIVE REP for good detective work.

[The Franchise]

How much was the bill?

[dirk digler]

Originally Posted by Mr. Flopnuts

I disagree with blaming Hootie. Not adding gratuity is a calculated risk, and as he said, it's tacky to do. In this case, he got burned, and in a spot where he thought there was no way he would. I also believe he's pissed about it because he's taking responsibility for his co-workers getting screwed. I've been there, I can relate to this totally. Frankly, I commend the guy for putting his job on the line by letting them know about it.

I agree. They asked if gratuity was added he said no so they should have paid the correct tip.

I would like to know the total bill and how much they paid in tips if you could tell us Hootie.

[Hootie]

Originally Posted by Bugeater

Which is absurd.

the best thing is...

if the owner was there...they wouldn't have been allowed to do what we did for them...they broke every rule of fire code we have in that area of the restaurant yet we accommodated them because that was their only option when 75 people showed up instead of the 50-60 they made a reservation for...

the other thing I have going for me in this regard...

Where I work...and it's the only place this has ever been like this...the customer is NEVER right...we do so much business in this town the management/owner has no problems telling people to never come back...I kid you not...it's almost baffling.

[Fish]

Originally Posted by The Meat Dragon

well...

Right now I'm weighing my options.

Do I let it go and ignore the email I've received...or do I speak my ****ing mind so this "team" can get a nice ream job from corporate?

I know how that works...corporate doesn't like to deal with any messes...at all.



It sounds like they are legitimately curious as to what went on, but I'm also one who prefers to avoid confrontation, although I did promise everyone that I'd spend all day today getting answers and some sort of, and here it comes again, VINDICATION for all parties involved...

Jack by the way...that's the CEO.

I think you're treading a fine line here. If you let your emotions get the best of you in any way, which they obviously already have, then the big wig is going to see you as nothing more than vindictive waitstaff and he's going to defend his employees whether they were in the wrong or not. And that would put you in a precarious position. I think if it were me, I'd do my best to play it off on the "I just wanted you to know the behavior of your company in our restaurant, nothing further is necessary unless something like this happens again on my watch." Maybe they'll take the initiative from there.

[DJ's left nut]

Originally Posted by The Meat Dragon

you have no idea what you're talking about...you have no idea where I work...and you have no idea what the management structure is...

so spare me

First - its a ****ing restaurant. I'm pretty sure none of you report to the POTUS and I'm pretty sure you haven't stumbled onto some newfound management structure that will revolutionize the industry.

You aren't storming military outposts. You aren't cutting open chest cavities. You aren't building bridges. You're serving steaks and overpriced booze. Spare me the haughty indignation, you aren't walking on new ground here. I don't care if you work at Michael Kors; it's still a damn restaurant.



Second - How is it relevant? My management structure isn't anything like a restaurants and if my boss or co-worker made a call as to my compensation without consulting me, I'd damn sure expect them to make it right if that call ended up screwing me over.


Your arrogance, on full display in this thread, has screwed over your peers. It's also gotten in the way of you recognizing how you failed them.

Perhaps someday you'll get some perspective, but I doubt it.

[Pants]

Originally Posted by The Meat Dragon

Good.

A part of me almost wouldn't mind if that were to happen...

I've been a great employee for two years...I never mess anything up...I give spectacular service...and along with one other dude...we have totally turned around a restaurant which was KNOWN for having the worst service in town...I kid you not...

They only care about the back of house, not the front of house...me and another guy turned the whole ****ing place around...yet the "management" doesn't know because we go unmoderated...

So this would be excellent, I cheer for it to happen. I hope BDO phones the owner...I really do...I don't think they would ever fire me, maybe tell me to stop contacting customers...but that would be something...

A table comes in, metaphorically spits in my face, and then gets offended that I call them out to THEIR BOSSES and it ends up in me losing my job!

That would sure be something! All because people don't know how to conduct themselves on behalf of the company they represent.

But you know...I know I'm in the right...and if I want to...I know the director of human capital will know I'm right, too...

but I'm still weighing my options.

Quit being a pussy. You threw your options out the window when you sent the 10 emails or whatever it was. You have to finish what you started, otherwise it's a lose-lose for you.

[ClevelandBronco]

Ah. You already contacted them. Good luck in your job search.

[blaise]

Originally Posted by The Meat Dragon

well...

Right now I'm weighing my options.

Do I let it go and ignore the email I've received...or do I speak my ****ing mind so this "team" can get a nice ream job from corporate?

I know how that works...corporate doesn't like to deal with any messes...at all.



It sounds like they are legitimately curious as to what went on, but I'm also one who prefers to avoid confrontation, although I did promise everyone that I'd spend all day today getting answers and some sort of, and here it comes again, VINDICATION for all parties involved...

Jack by the way...that's the CEO.

This is what I would do:
I would thank him for his response, and for his employees business last night. I would say that I was upset last night because of this situation. I've never contacted a customer before and hopefully never will again, it's just that the large party and very small tip was frustrating to myself and my coworkers last night, as this is how we earn a living. Then I would say that today I'm feeling like I should give the employees the benefit of the doubt and recognize that this was most likely an honest mistake. I would say I appreciate the offer to speak on the phone, but it won't be necessary.

[ClevelandBronco]

Originally Posted by The Meat Dragon

Good.

A part of me almost wouldn't mind if that were to happen...

I've been a great employee for two years...I never mess anything up...I give spectacular service...and along with one other dude...we have totally turned around a restaurant which was KNOWN for having the worst service in town...I kid you not...

They only care about the back of house, not the front of house...me and another guy turned the whole ****ing place around...yet the "management" doesn't know because we go unmoderated...

So this would be excellent, I cheer for it to happen. I hope BDO phones the owner...I really do...I don't think they would ever fire me, maybe tell me to stop contacting customers...but that would be something...

A table comes in, metaphorically spits in my face, and then gets offended that I call them out to THEIR BOSSES and it ends up in me losing my job!

That would sure be something!

All because people don't know how to conduct themselves on behalf of the company they represent.

But you know...I know I'm in the right...and if I want to...I know the director of human capital will know I'm right, too...

but I'm still weighing my options.

Yeah. Think about this statement for a moment, sport.

[Hootie]

Originally Posted by Pestilence

How much was the bill?

$475

and lets say that we filled the 'cafe' with 7 8 tops instead of 1 75 top...

(and we could have)...

The totals would have been significantly higher...

So by turning away tables because of the full restaurant we cut our sales by at least 30%, too.

[Donger]

Originally Posted by Bugeater

Which is absurd.

Why is that absurd? If the meal was crap?

[DJ's left nut]

Originally Posted by blaise

This is what I would do:
I would thank him for his response, and for his employees business last night. I would say that I was upset last night because of this situation. I've never contacted a customer before and hopefully never will again, it's just that the large party and very small tip was frustrating to myself and my coworkers last night, as this is how we earn a living. Then I would say that today I'm feeling like I should give the employees the benefit of the doubt and recognize that this was most likely an honest mistake. I would say I appreciate the offer to speak on the phone, but it won't be necessary.

Hootie, just copy and paste this.

If you try to paraphrase, you'll **** it up.

Blaise - you've done a young reprobate a great service here. Go have yourself a Coke.

[The Franchise]

Originally Posted by The Meat Dragon

$475

and lets say that we filled the 'cafe' with 7 8 tops instead of 1 75 top...

(and we could have)...

The totals would have been significantly higher...

So by turning away tables because of the full restaurant we cut our sales by at least 30%, too.

$14.25 on a bill that large? Those people can go **** themselves.

[Hootie]

Originally Posted by KC Fish

I think you're treading a fine line here. If you let your emotions get the best of you in any way, which they obviously already have, then the big wig is going to see you as nothing more than vindictive waitstaff and he's going to defend his employees whether they were in the wrong or not. And that would put you in a precarious position. I think if it were me, I'd do my best to play it off on the "I just wanted you to know the behavior of your company in our restaurant, nothing further is necessary unless something like this happens again on my watch." Maybe they'll take the initiative from there.

It's not like I want them to send me $$$ in the mail...

I wanted them to know how they are being represented...

[The Franchise]

Wait.....what the **** were they eating? $475 for 75 people? That's like $6 a person.