Positive Rep for an email address!!!

[Hootie]

I want the email address for the CEO of an accounting firm named BDO...

http://www.bdo.com/

Or an email address where I can be heard...not just that shitty contact form.

I need my voice to be heard.

POSITIVE REP for good detective work.

[Bugeater]

Originally Posted by ClevelandBronco

They deserve exactly what they accepted when they were hired. No more, no less.

I doubt the owner told them they had to accept being occasionally ****ed over by large groups when they were hired.

[ClevelandBronco]

Originally Posted by Metrolike

The tip is meant to cover the difference between the waiter's shitty wage and what a human being should expect to make for decent work in this country. The tip has nothing to do with the quality of your food (unless it was prepared wrong after a specific request, as covered in previous posts) nor the restaurant's general atmosphere. If you chose to ignore this and tip on a different basis, that's your prerogative. That however, doesn't make it right.

Hope that helps.

You get to decide what a tip is meant for? Y'see, that's where I must have made my mistake.

[Donger]

Originally Posted by Metrolike

Taste is very subjective. If you don't like it, don't come back. It's not the waiter's fault you didn't like the food.

If the waiter knew that it was crap and told me otherwise? In other words, he lied to me?

[ClevelandBronco]

Originally Posted by Bugeater

I doubt the owner told them they had to accept being occasionally ****ed over by large groups when they were hired.

Why would he? He isn't responsible for tips.

[Pants]

Originally Posted by ClevelandBronco

You get to decide what a tip is meant for? Y'see, that's where I must have made my mistake.

It's OK, we all make mistakes from time to time.

[Donger]

Originally Posted by ClevelandBronco

They deserve exactly what they accepted when they were hired. No more, no less.

There does seem to be a lot of "power to the workers!" in this thread. I take it that these waiters aren't being forced to wait tables?

[Mr. Flopnuts]

Originally Posted by DJ's left nut

Flop,

I'd fire him, too. At the very least I'd send him on a month long vacation to think about it. If the person I train to work for him in the interim does an acceptable job, I Wally Pipp his ass.

The problem isn't the consternation, but how he went about addressing it. In the event that my employees (my employees at my establishment who are ****ing with my livelihood) feel wronged, that comes to me. You don't act unilaterally, you bring it to me and I make the decision as the man who's name is on every business loan, every mortgage and every contract attached to the business.

If I'm a good manager, I work with my employees to make it right while also attempting to salvage a business relationship with the 'client'. If, on the other hand, I'm reckless as hell, I allow my mid-20's bartender with a HS diploma to go badgering the CEO of a company that just dropped $500 at my establishment the night before.

C'mon - how could you, as a business owner, allow that? It's an absolutely putrid business practice and it reeks of the inmates running the asylum. You don't hang your employees out to dry, but you absolutely cannot condone a line-employee making that decision without consulting you.

Yeah. I wouldn't. At all. I feel for him, and I understand on a personal level why he did what he did. But ultimately, as I stated above this, he ****ed up. You can't make those decisions as a front line employee, and I have a feeling he already knows his employer is going to hear about this and there are going to be some repercussions.

What happened is bullshit. But ultimately, you have to deal with it, and add the gratuity the next time. That company will NEVER come back into that establishment, and the owner has every right to be pissed off since he was never consulted and given an opportunity to do something about it himself.

It pisses me off. But I was wrong. I admit it.

[ClevelandBronco]

Originally Posted by DJ's left nut

Flop,

I'd fire him, too. At the very least I'd send him on a month long vacation to think about it. If the person I train to work for him in the interim does an acceptable job, I Wally Pipp his ass.

The problem isn't the consternation, but how he went about addressing it. In the event that my employees (my employees at my establishment who are ****ing with my livelihood) feel wronged, that comes to me. You don't act unilaterally, you bring it to me and I make the decision as the man who's name is on every business loan, every mortgage and every contract attached to the business.

If I'm a good manager, I work with my employees to make it right while also attempting to salvage a business relationship with the 'client'. If, on the other hand, I'm reckless as hell, I allow my mid-20's bartender with a HS diploma to go badgering the CEO of a company that just dropped $500 at my establishment the night before.

C'mon - how could you, as a business owner, allow that? It's an absolutely putrid business practice and it reeks of the inmates running the asylum. You don't hang your employees out to dry, but you absolutely cannot condone a line-employee making that decision without consulting you.

I must spread some Reputation around before giving it to DJ's left nut again.

[Bugeater]

Originally Posted by chiefsnorth

People who deliver good customer service get more pay, more hours, and scheduling preference. People deliver bad service get replaced. Customer service IS their job. It's all you have to do.

Maybe taking some lame stand might have bought you credibility with a couple of high school students serving pizza for a week or two, but it is absolutely not a long term perspective for anyone involved. In a year if anyone even remembers that incident it won't be helping me anymore, but the revenue is still gone.

Again, good customer service all the time is a basic expectation for waitstaff. If someone can't handle that, there is a stack of applications with people who want the chance.

Yes, and reasonable compensation is a basic expectation for that good customer service, and that did not happen in this case. As far as I can tell that's not the fault of the employees.

[Pants]

Originally Posted by Donger

If the waiter knew that it was crap and told me otherwise? In other words, he lied to me?

Like I said, taste is subjective. I went to a certain Thai place once. This place was highly recommended by a friend of mine, so a few of us went to try it out. Some of us didn't finish our meals because it tasted like shit. It wasn't the waiter's fault I didn't like the food and seeing as she performed her job really well, she still got her tip.

[Bugeater]

Originally Posted by ClevelandBronco

Why would he? He isn't responsible for tips.

In most situations, no he isn't, but in this case, he is. It should be the restaurant's policy to automatically add gratuity for large groups.

[ClevelandBronco]

Originally Posted by Bugeater

In most situations, no he isn't, but in this case, he is. It should be the restaurant's policy to automatically add gratuity for large groups.

He is responsible? It should be his policy? According to you?

Open a pizza place and do it properly then. This one doesn't belong to you.

[Donger]

Originally Posted by Metrolike

Like I said, taste is subjective. I went to a certain Thai place once. This place was highly recommended by a friend of mine, so a few of us went to try it out. Some of us didn't finish our meals because it tasted like shit. It wasn't the waiter's fault I didn't like the food and seeing as she performed her job really well, she still got her tip.

You aren't answering my question. In the above scenario, what if the waitress knew that the food was awful and told you otherwise. In other words, she lied to you.

She still gets a tip from you?

[chiefsnorth]

Originally Posted by eazyb81

Hootie's restaurant is in the Champaign area, i.e. University of Illinois. BDO came for a university recruiting event, like they probably do at least once every semester. It would be reasonable to assume that if the experience was enjoyable, they would make it a habit of coming back to this establishment for all of their corporate events in the area.

The thing people here don't get is, all business is repeat business. Either they have been with us in the past, or this is our chance to dazzle them with great food and service so that this visit is the first visit of repeat business.

If they only come once a year, I still want to sell them $500 worth of product once a year. If we do that to all the potential once/anum business customers, we've built significant business.

Do you know how hard it is to get a customer in the door? Restaurants send samples and certificates to these places trying to bring in corporate business. They place big orders, don't use discounts, and are likely repeats.

It's big money. We have to make money or everyone is out of work. I am not servig the best interest of my employees by dressing down a big pocket customer no matter how much they feel in the moment that is what they want.

[sedated]

Originally Posted by Metrolike

Like I said, taste is subjective. I went to a certain Thai place once. This place was highly recommended by a friend of mine, so a few of us went to try it out. Some of us didn't finish our meals because it tasted like shit. It wasn't the waiter's fault I didn't like the food and seeing as she performed her job really well, she still got her tip.

not liking what you ordered and being served bad food are two different things.

if I order a pizza with pineapple and anchovies and don't like it = my fault.

if the pizza comes overcooked and the pizza box looks like its been through a cycle in the dryer = company's fault.