Misc Who's in the Wrong? - Page 2

MTG#10 · 04-28-2011, 09:58 AM

Bought some furniture on March 3rd. I was told by the sales rep/manager that it would take 4-6 weeks for delivery. I waited almost 8 weeks and never heard a word so I went back to the store and the manager said the reason it was taking so long was because they originally sent the wrong purchase order number to their vendor, and that it would be another 7-10 business days. I told him this was unacceptable and just wanted my money back. He agreed and said I would receive a check in three business days.

Yesterday he called me and said he could not refund the money, but could give me store credit. I told him I just wanted a refund and he said he would call me back. Today a different manager called and said they could issue me a refund minus a 20% restocking fee (almost $300). They are trying to use the excuse that they are losing money because they still had to purchase the furniture from their vendor. I said that's not my problem, I bought the furniture from them...not their vendor. They can still sell it to someone else and still profit.

Any suggestions on what my next course of action should be? Im sure someone here will try to twist this and claim its somehow my fault and I should have to pay the restocking fee...

**Rain Man** · 04-28-2011, 10:15 AM

Quote:

Originally Posted by Donger

Accept the extra 7 to 10 days but demand a store credit for your troubles.

Perhaps an easy win would be to say, "Either deliver it to me on time or take off the delivery charge." That's probably about the right amount of discount assuming it's not free delivery.

MTG#10 · 04-28-2011, 10:15 AM

Quote:

Originally Posted by Simplex3

Yes, in as much as you may have to fight off legal claims. Any time you wind up with legal claims you're in a gray area where you can lose even if you're right.

As to the original point: They're clearly wrong. However, if they're claiming you owe a restocking fee then that must mean they either have the furniture or it's near being delivered. Do you still want it? Are you refusing delivery just because you're pissed off at the retailer?

No I dont want it, and yes Im pissed off at the retailer.

MTG#10 · 04-28-2011, 10:17 AM

Quote:

Originally Posted by MOhillbilly

20% restock is pretty common. If its the dealers **** up you shouldnt have to EVER pay the fee.
Ive been doin this for along ,long time and never passed a restock fee onto the customer.

Contact the spfld BBB.

Already have. And thats my whole point...I wouldnt mind paying the fee if I just changed my mind, but the reason this whole thing is taking so long is because of their admitted ****-up. Why should I have to pay for their mistake?

**ChiTown** · 04-28-2011, 10:18 AM

Quote:

Originally Posted by MTG#10

No I dont want it, and yes Im pissed off at the retailer.

You're going to lose this one. I'd take the furniture and see if you can get a freebie somewhere. Were they going to charge you for delivery? If so, maybe you can work that charge down.

Simplex3 · 04-28-2011, 10:18 AM

Quote:

Originally Posted by MTG#10

No I dont want it, and yes Im pissed off at the retailer.

But why don't you want it? Because you don't like it anymore? Because you moved and don't need it? If so then pay the restocking fee. Just because they made a minor error doesn't mean you aren't trying to get out of a contract.

If you don't want it simply because you're pissed off then you probably still don't have a leg to stand on legally, but it seems silly to me to blame the furniture you want for the treatment a retailer gave you.

Nebraska Furniture Mart and I are through because of how they handled the backorder on my TV. I still took the TV when it finally arrived. I don't hold it against my TV that it was late.

**Donger** · 04-28-2011, 10:18 AM

Quote:

Originally Posted by Rain Man

Perhaps an easy win would be to say, "Either deliver it to me on time or take off the delivery charge." That's probably about the right amount of discount assuming it's not free delivery.

Yes, that's good too.

MOhillbilly · 04-28-2011, 10:22 AM

Do you own a pistol? If you had a .38 you could get em to do just about anything you wanted.

Brock · 04-28-2011, 10:22 AM

Quote:

Originally Posted by Simplex3

But why don't you want it? Because you don't like it anymore? Because you moved and don't need it? If so then pay the restocking fee. Just because they made a minor error doesn't mean you aren't trying to get out of a contract.

If you don't want it simply because you're pissed off then you probably still don't have a leg to stand on legally, but it seems silly to me to blame the furniture you want for the treatment a retailer gave you.

Nebraska Furniture Mart and I are through because of how they handled the backorder on my TV. I still took the TV when it finally arrived. I don't hold it against my TV that it was late.

Failing to deliver on time is NOT a minor error. That isn't excused in any business other than retail, and I don't know why the general public puts up with it.

**Saulbadguy** · 04-28-2011, 10:24 AM

Quote:

Originally Posted by Donger

Accept the extra 7 to 10 days but demand a store credit for your troubles.

That's what I would do.

blaise · 04-28-2011, 10:25 AM

How did you pay? Check, cash, ccard, finance?

blaise · 04-28-2011, 10:28 AM

Quote:

Originally Posted by Simplex3

But why don't you want it? Because you don't like it anymore? Because you moved and don't need it? If so then pay the restocking fee. Just because they made a minor error doesn't mean you aren't trying to get out of a contract.

If you don't want it simply because you're pissed off then you probably still don't have a leg to stand on legally, but it seems silly to me to blame the furniture you want for the treatment a retailer gave you.

Nebraska Furniture Mart and I are through because of how they handled the backorder on my TV. I still took the TV when it finally arrived. I don't hold it against my TV that it was late.

Unless the order he signed says the time frame of when he'll receive delivery. If it says 6-8 weeks and it's been more than that, then the deal is basically voidable, I would think.

Skyy God · 04-28-2011, 10:31 AM

Quote:

Originally Posted by MTG#10

No I dont want it, and yes Im pissed off at the retailer.

Knowing your track record, you're going to screw this up. The best case outcome is store credit or free delivery, as others have suggested.

**Saulbadguy** · 04-28-2011, 10:32 AM

Quote:

Originally Posted by Pittsie

Knowing your track record, you're going to screw this up. The best case outcome is store credit or free delivery, as others have suggested.

That's my thought as well. He will probably end up impregnating the customer service rep that handles this, and then he would be in a real pickle.

BigCatDaddy · 04-28-2011, 10:33 AM

Refuse the order and tell them you are going to turn it over to your attorney and see what happens.

**Dartgod** · 04-28-2011, 10:36 AM

Is this a retail furniture chain or just some local mom and pop operation? If its a chain, I'd start looking for corporate contacts. You should be able to get a full refund. They admitted they ****ed up.

04-28-2011, 09:58 AM
MTG#10 Mammoth penis Join Date: May 2006 Location: Springfield Casino cash: $7014386	Who's in the Wrong? Bought some furniture on March 3rd. I was told by the sales rep/manager that it would take 4-6 weeks for delivery. I waited almost 8 weeks and never heard a word so I went back to the store and the manager said the reason it was taking so long was because they originally sent the wrong purchase order number to their vendor, and that it would be another 7-10 business days. I told him this was unacceptable and just wanted my money back. He agreed and said I would receive a check in three business days. Yesterday he called me and said he could not refund the money, but could give me store credit. I told him I just wanted a refund and he said he would call me back. Today a different manager called and said they could issue me a refund minus a 20% restocking fee (almost $300). They are trying to use the excuse that they are losing money because they still had to purchase the furniture from their vendor. I said that's not my problem, I bought the furniture from them...not their vendor. They can still sell it to someone else and still profit. Any suggestions on what my next course of action should be? Im sure someone here will try to twist this and claim its somehow my fault and I should have to pay the restocking fee...
Posts: 11,437

04-28-2011, 10:22 AM	#22
MOhillbilly Mama Tried Join Date: Dec 2002 Location: Missouri Casino cash: $9949903	Do you own a pistol? If you had a .38 you could get em to do just about anything you wanted. __________________ True Son of Liberty
Posts: 23,371

04-28-2011, 10:25 AM	#25
blaise In Search of a Life Join Date: Aug 2007 Location: Plano, TX Casino cash: $9989900	How did you pay? Check, cash, ccard, finance?
Posts: 22,189

04-28-2011, 10:33 AM	#29
BigCatDaddy The Beast Inside Your Head Join Date: Jul 2006 Location: Parts Unknown Casino cash: $-1590878	Refuse the order and tell them you are going to turn it over to your attorney and see what happens.
Posts: 26,248

04-28-2011, 10:36 AM	#30
Dartgod Wasted away again... Join Date: Aug 2000 Location: in Margaritaville Casino cash: $3800000	Is this a retail furniture chain or just some local mom and pop operation? If its a chain, I'd start looking for corporate contacts. You should be able to get a full refund. They admitted they ****ed up. __________________ If you shed a tear for me, please make it a tear of joy. -Joe Tracy (Nzoner) . .
Posts: 52,171