Misc Who's in the Wrong? - Page 3

MTG#10 · 04-28-2011, 09:58 AM

Bought some furniture on March 3rd. I was told by the sales rep/manager that it would take 4-6 weeks for delivery. I waited almost 8 weeks and never heard a word so I went back to the store and the manager said the reason it was taking so long was because they originally sent the wrong purchase order number to their vendor, and that it would be another 7-10 business days. I told him this was unacceptable and just wanted my money back. He agreed and said I would receive a check in three business days.

Yesterday he called me and said he could not refund the money, but could give me store credit. I told him I just wanted a refund and he said he would call me back. Today a different manager called and said they could issue me a refund minus a 20% restocking fee (almost $300). They are trying to use the excuse that they are losing money because they still had to purchase the furniture from their vendor. I said that's not my problem, I bought the furniture from them...not their vendor. They can still sell it to someone else and still profit.

Any suggestions on what my next course of action should be? Im sure someone here will try to twist this and claim its somehow my fault and I should have to pay the restocking fee...

**luv** · 04-28-2011, 10:37 AM

If 20% of the purchase price is $300, then the order was in the ballpark of $1500. You would really threaten to take them to court over $1500 just for "the principle" of the thing?

kstater · 04-28-2011, 10:37 AM

What interest rate did Rent-A-Center give you?

Skyy God · 04-28-2011, 10:37 AM

Quote:

Originally Posted by BigCatDaddy

Refuse the order and tell them you are going to turn it over to your attorney and see what happens.

That has to be a credible threat. The furniture store manager knows good and well MTG doesn't have an attorney on retainer.

And if he called me on a horeshit problem like this, I'd quote him a $1K retainer within the first 2 minutes.

**Saulbadguy** · 04-28-2011, 10:38 AM

Quote:

Originally Posted by BigCatDaddy

Refuse the order and tell them you are going to turn it over to your attorney and see what happens.

I would laugh.

Skyy God · 04-28-2011, 10:38 AM

Quote:

Originally Posted by kstater

What interest rate did Rent-A-Center give you?

LOL.

**luv** · 04-28-2011, 10:39 AM

You can ask for a full refund, but you might be amazed at what you might get if you tried compromising with them.

If you're not getting a full refund, then maybe demand free shipping plus 50% of the purchase price in store credit.

ClevelandBronco · 04-28-2011, 10:39 AM

I didn't read the initial post, but I already know that you're wrong.

**Saulbadguy** · 04-28-2011, 10:40 AM

Ask for a lamp. Furniture stores are crawling with those things. Or a few throw pillows.

Brock · 04-28-2011, 10:40 AM

Quote:

Originally Posted by luv

If 20% of the purchase price is $300, then the order was in the ballpark of $1500. You would really threaten to take them to court over $1500 just for "the principle" of the thing?

Quit whining about your phone not getting there when they said it would. It's just a stupid principle.

Skyy God · 04-28-2011, 10:41 AM

Quote:

Originally Posted by luv

You can ask for a full refund, but you might be amazed at what you might get if you tried compromising with them.

This. Not being an a-hole is generally the best advice.

**Donger** · 04-28-2011, 10:41 AM

Yeah, don't threaten legal action. Lawyers are assholes.

**Donger** · 04-28-2011, 10:42 AM

Quote:

Originally Posted by Pittsie

And if he called me on a horeshit problem like this, I'd quote him a $1K retainer within the first 2 minutes.

See?

Bump · 04-28-2011, 10:43 AM

go over their heads if it's a corporate place, they said 4-6 weeks and it's been 8 weeks. That should be unacceptable, but with todays standard of customer service, everybody is content with getting terrible service. I'd be pissed too and wouldn't ever buy anything from them again. Go on yelp and write about your experience, that site is growing and people are starting to use it to decide on where to go.

BigCatDaddy · 04-28-2011, 10:43 AM

Quote:

Originally Posted by Pittsie

That has to be a credible threat. The furniture store manager knows good and well MTG doesn't have an attorney on retainer.

And if he called me on a horeshit problem like this, I'd quote him a $1K retainer within the first 2 minutes.

Can't you at least write a nice letter to them or something for like $100?

**Saulbadguy** · 04-28-2011, 10:44 AM

Eat an entire plate of asparagus and drink a half gallon of Sunny D and go to the store and urinate all over their oriental rugs.

04-28-2011, 09:58 AM
MTG#10 Mammoth penis Join Date: May 2006 Location: Springfield Casino cash: $7394386	Who's in the Wrong? Bought some furniture on March 3rd. I was told by the sales rep/manager that it would take 4-6 weeks for delivery. I waited almost 8 weeks and never heard a word so I went back to the store and the manager said the reason it was taking so long was because they originally sent the wrong purchase order number to their vendor, and that it would be another 7-10 business days. I told him this was unacceptable and just wanted my money back. He agreed and said I would receive a check in three business days. Yesterday he called me and said he could not refund the money, but could give me store credit. I told him I just wanted a refund and he said he would call me back. Today a different manager called and said they could issue me a refund minus a 20% restocking fee (almost $300). They are trying to use the excuse that they are losing money because they still had to purchase the furniture from their vendor. I said that's not my problem, I bought the furniture from them...not their vendor. They can still sell it to someone else and still profit. Any suggestions on what my next course of action should be? Im sure someone here will try to twist this and claim its somehow my fault and I should have to pay the restocking fee...
Posts: 11,432

04-28-2011, 10:37 AM	#31
luv MY LITTLE #15 Join Date: Dec 2004 Location: Springfield, MO Casino cash: $5979600	If 20% of the purchase price is $300, then the order was in the ballpark of $1500. You would really threaten to take them to court over $1500 just for "the principle" of the thing?
Posts: 63,452

04-28-2011, 10:37 AM	#32
kstater Custom User Title Join Date: Jan 2007 Casino cash: $1416563	What interest rate did Rent-A-Center give you?
Posts: 39,193

04-28-2011, 10:39 AM	#36
luv MY LITTLE #15 Join Date: Dec 2004 Location: Springfield, MO Casino cash: $5979600	You can ask for a full refund, but you might be amazed at what you might get if you tried compromising with them. If you're not getting a full refund, then maybe demand free shipping plus 50% of the purchase price in store credit.
Posts: 63,452

04-28-2011, 10:39 AM	#37
ClevelandBronco I'm with the banned. Join Date: Sep 2006 Casino cash: $5658955	I didn't read the initial post, but I already know that you're wrong. __________________ "Faith and reason are like two wings on which the human spirit rises to the contemplation of truth ..." – Pope Saint John Paul II
Posts: 28,113

04-28-2011, 10:40 AM	#38
Saulbadguy When a nightmare becomes real Join Date: Nov 2003 Casino cash: $2166966	Ask for a lamp. Furniture stores are crawling with those things. Or a few throw pillows. __________________ http://www.goemaw.com
Posts: 46,972

04-28-2011, 10:41 AM	#41
Donger "Think BOOM!" Join Date: Nov 2003 Location: 33.675° N 106.475° W Casino cash: $9889900 VARSITY	Yeah, don't threaten legal action. Lawyers are assholes. __________________ I think the young people enjoy it when I "get down," verbally, don't you?
Posts: 182,225

04-28-2011, 10:43 AM	#43
Bump YOU take YOUR seat Join Date: Nov 2007 Casino cash: $1755105	go over their heads if it's a corporate place, they said 4-6 weeks and it's been 8 weeks. That should be unacceptable, but with todays standard of customer service, everybody is content with getting terrible service. I'd be pissed too and wouldn't ever buy anything from them again. Go on yelp and write about your experience, that site is growing and people are starting to use it to decide on where to go. __________________
Posts: 32,740

04-28-2011, 10:44 AM	#45
Saulbadguy When a nightmare becomes real Join Date: Nov 2003 Casino cash: $2166966	Eat an entire plate of asparagus and drink a half gallon of Sunny D and go to the store and urinate all over their oriental rugs. __________________ http://www.goemaw.com
Posts: 46,972