Advice wanted on dealing with Auto-Dealer Service Dept

[Kerberos]

Originally Posted by Scorp

This is a very common answer when it comes to warranty work. "Sorry our technician Couldn't replicate the problem when he looked at it."

You would think that anymore most Dealership repair centers would WANT all the business they can muster. Most get a fair warranty fee for their services.

I have dealt with Henderson Chevrolet here in Henderson, NV a few times on the wifes trailblazer and they fixed it...sent in my warranty claim and all I had to pay was $75 total for OVER $1500 in repairs.

I have nothing but good to say.

If petegz28 is having this kind of problem do what I have done before. GO STRAIT to the Service manager and have him take 5 minutes to go with you for a drive. You know what you are hearing so take him along and make sure he hears it too. I have done this in the past with my Ford Sportrac and they found the issue after I encouraged the Service manager to take a ride.