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Old 03-11-2013, 02:50 PM   #1
Frosty Frosty is offline
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Originally Posted by Exoter175 View Post
Smaller ships like my previous two shops, can give you that same quality of work, insurance, and warranty, at about 60% of the cost, by lowering my labor rate and not scaling my book time nearly as much as a dealership does. Not to mention, I have the ability to "haggle" my own prices down to make a sale if I need to, that doesn't happen at the dealership.
I almost never have non-warranty work done at a dealer. I only went there because I thought GM might have a hidden warranty on it because it was a known problem. Also, when I bought my (new) pickup from them, I was told one of the reasons I should "buy local" (i.e. from them) was because they took care of their customers once the warranty was done.

If they charged more reasonable prices, maybe they would get more business and make more money to pay all of those expenses. However, maybe they don't want non-warranty work. Dunno.
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Old 03-11-2013, 02:53 PM   #2
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Originally Posted by Frosty View Post
I almost never have non-warranty work done at a dealer. I only went there because I thought GM might have a hidden warranty on it because it was a known problem. Also, when I bought my (new) pickup from them, I was told one of the reasons I should "buy local" (i.e. from them) was because they took care of their customers once the warranty was done.

If they charged more reasonable prices, maybe they would get more business and make more money to pay all of those expenses. However, maybe they don't want non-warranty work. Dunno.
Honestly, check the service bulletins on your car anytime you have a weird problem with it like that, a lot of times there will be a recall or an extended warranty replacement on an issue, and it will be fixed free of charge.

However, unless you specifically walk up to the service writer and tell him about the TSB you found, they aren't going to offer it unless it falls under an emergency recall, in which case you should have received a letter in the mail about it at some point. Dealerships do not like to do work for free, so they generally won't tell you about it unless it is a serious emergency. If it falls under a non emergency category, they might just charge you to replace it if you don't know better.
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Old 03-11-2013, 02:55 PM   #3
Frosty Frosty is offline
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Originally Posted by Exoter175 View Post
Honestly, check the service bulletins on your car anytime you have a weird problem with it like that, a lot of times there will be a recall or an extended warranty replacement on an issue, and it will be fixed free of charge.

However, unless you specifically walk up to the service writer and tell him about the TSB you found, they aren't going to offer it unless it falls under an emergency recall, in which case you should have received a letter in the mail about it at some point. Dealerships do not like to do work for free, so they generally won't tell you about it unless it is a serious emergency. If it falls under a non emergency category, they might just charge you to replace it if you don't know better.
Actually, I did have a copy of the TSB. That's when I got the song and dance about the book saying 2 hours.
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Old 03-11-2013, 03:22 PM   #4
mikeyis4dcats. mikeyis4dcats. is offline
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Quote:
Originally Posted by Exoter175 View Post
Honestly, check the service bulletins on your car anytime you have a weird problem with it like that, a lot of times there will be a recall or an extended warranty replacement on an issue, and it will be fixed free of charge.

However, unless you specifically walk up to the service writer and tell him about the TSB you found, they aren't going to offer it unless it falls under an emergency recall, in which case you should have received a letter in the mail about it at some point. Dealerships do not like to do work for free, so they generally won't tell you about it unless it is a serious emergency. If it falls under a non emergency category, they might just charge you to replace it if you don't know better.
what pisses me off are TSBs that expire. My Mercury had a TSB issued for a buzzing issue related to the speedo. I didn't know that until after the period for claims against the TSB expired.
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Old 03-11-2013, 03:24 PM   #5
Frosty Frosty is offline
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Originally Posted by mikeyis4dcats. View Post
what pisses me off are TSBs that expire. My Mercury had a TSB issued for a buzzing issue related to the speedo. I didn't know that until after the period for claims against the TSB expired.
That what I ran into. The TSB expired because I don't drive much and the problem didn't crop up until too late.
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