Quote:
Originally Posted by HonestChieffan
Oh, not at all. I just understand that if we must talk to a service writer who basically looks up my charge before a mechanic has even looked at the problem, assigns a set time to do repair rather than actual time and uses an inflated hourly charge to the time then sells me a part with a huge markup.....but that is how you can book 100 hours in a 40 hour week.
Bottom line is city folks will fall for the big dealership fancy waiting room and Mr Service Writer in the white shirt routine and pay for it..Good for you, bad for them. You are not a bad person at all. My comment relative to you being a jackass is not about you, its about your attitude and your general approach. Dont take it personal, you choose to be a jackass but I have faith you could change if you wanted. After all you have certificates and such.
Folk in less populated areas who clearly are uneducated bumpkins will go to guys like Jason and get better work done for less money and suffer having Jason talk to us rather than a service writer, Jason will likely have a bit of grease on his shirt, and we will not have a latte from the coin operated machine.
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You won't get better work from Jason, that's guaranteed, but what you seem to have misunderstood, or not even read, is the fact that I ran the small time shop business, I opened two of them. I know how the entirety of the industry works, and if not for my stealership offer, or my partner getting his stealership offer, I'd still be in business at that location, instead of calverts.
What I don't understand, is how you can devalue Education and Certification.
Imagine 75 Jasons, 5 times smarter than he is now, instructing me on how everything in the automotive industry works, now apply that for around 6 years of schooling and training.
Now understand that Jason doesn't have that education or training.
That's the difference between he and I, and in all honesty, I'll have the better price, better product, and better customer service BECAUSE of my education and training.
"old time" folks like yourself might remember a term long forgotten.
"Paying your dues".
I've paid mine, and then some.
Don't jump on my case because I took a job at a stealership, my work isn't dishonest, just as my work in my own shop wasn't dishonest before that.