Chiefs Lookie What I Just Got.... - Page 2

**gblowfish** · 09:29 AM

From the Chiefs Marketing Weasels! An E-mail!

"George-

The Kansas City Chiefs value the feedback and support of our fans. With the help of the National Football League, we are working to ensure that we are meeting your expectations in every way. Because your continued support is so important to us, we need to hear your voice!

In the spirit of continuous improvement, we invite you to share your thoughts with us by completing the following survey. Please take the next 15-20 minutes to express your opinions on a variety of subjects relating to your Kansas City Chiefs game day experience, and if possible, please aim to complete your survey by Thursday, October 04, 2012.

If your e-mail program does not support links, copy and paste the web address into your browser. All responses will be kept completely confidential. We sincerely thank you for sharing your views as we continue to do our best to make each season a memorable one."

Ya think this week is a good one to do a survey on customer satisfaction? Marketing Weasels FAIL again!

**HemiEd** · 10-01-2012, 09:36 AM

Quote:

Originally Posted by Chiefs=Good

You should make a thread asking cp for their thoughts and send them that.

Like George doesn't already know.

lcarus · 10-01-2012, 09:41 AM

Quote:

Originally Posted by gblowfish

They usually send out something like this once a year at least. They ask about parking, game entertainment, yap yap yap. It's all stuff that is unrelated to the product on the field, which is basically the only thing I really care about.

I voted for more Lady Gaga.

Even though I don't go to the games, surely somebody will enjoy it?

**HemiEd** · 10-01-2012, 09:45 AM

Quote:

Originally Posted by gblowfish

They usually send out something like this once a year at least. They ask about parking, game entertainment, yap yap yap. It's all stuff that is unrelated to the product on the field, which is basically the only thing I really care about.

Oh, the game time experience? Then I bet they are getting blasted.

That was the first time in my life I quit watching a Chiefs game after the first quarter. My enthusiasm meter is below the red on E.

When my free time entertainment becomes depressing I am going to do something else now.

I came back to it in the 4th quarter hoping to see Quinn in the game. Not only did I see Cassel, but RAC still had #25 running the rock at the end, after not trying the onside kick. Those two things contradict each other in my mind, maybe RAC really is dumb as shit.

Straight, No Chaser · 10-01-2012, 09:47 AM

When they ask you for "any other comments" typically at the end of these surveys, copy and paste your "10 things..." post from yesterday.

Sweet Daddy Hate · 10-01-2012, 10:24 AM

They can survey my hairy balls.

**Saulbadguy** · 10-01-2012, 11:24 AM

First Question.

Which of the following Kansas City Chiefs home games have you attended this season?
[Please select all that apply]

Sept 9th vs. the Atlanta Falcons
Sept 30th vs. the San Diego Chargers
Did not attend any of the games

Second question.

How many regular season home games do you personally plan to attend this season?
[Please select one response]

0
1
2
3
4
5
6
7
8

third question.

Which section did you sit in during the San Diego Chargers game?
[Please select only one option]

Season Ticket Holders

Scout Investments Club Level Seat Holders

Single Game Buyers

Fourth question.

Why are you planning not to attend all 8 regular season home games?
[Please select all that apply]

Share season tickets and did not have tickets to this game
Weather
Prefer to sell a few games to cover the cost of tickets
Personal schedule/conflicts
Team performance
Not interested in opposing team
Overall cost of attending too high
Other, please specify

Fifth question.

What do you typically do with your tickets when you are personally unable to use them?
[Please select one response]

Gave tickets to friends or family
Posted tickets online for resale (e.g., Kansas City Chiefs TicketExchange, StubHub, etc.)
Tickets went unused
Gave tickets to clients, employees, or colleagues
Donated tickets to charity
Sold tickets (not online)
Other, please specify
N/A - I always use all of my tickets

Sixth question.

Who did you attend the San Diego Chargers game with?
[Please select all that apply]

Spouse / Partner / Significant Other
Children (under the age of 18)
Other immediate family members
Extended family members
Friends
Clients
Employees or colleagues
Alone

7...

Arriving & Parking
On average, how long does it take you to travel from your home to Arrowhead Stadium?

8

Did you arrive before the game for any form of entertainment (e.g., tailgate, Ford Fan Experience)?

Yes
No

9

What lot did you park in?
Cash: Lot A, L, N - in blue on parking map
Red: B, C, D, F, G, H, J - in red on parking map
Gold: B, C, D, E, F, G, H, M - in gold on parking map
Independent Lot / Non-Team Lot
Took public transportation (e.g., Kincaid Coach Bus, taxi, etc.)
Other, please specify
Don't Know

10

Thinking about your experience arriving at Arrowhead Stadium, using a scale of 1 to 10 where 1 is Unacceptable, 10 is Outstanding and 5 is Average, how would you rate the...

Unacceptable Average Outstanding
N/A
1 2 3 4 5 6 7 8 9 10
Sense of safety prior to the game
Helpfulness of parking lot staff
Affordability of parking
Signage directing you to parking lot
Traffic flow getting into parking lot
Ease of getting from car to stadium
Availability of parking lot staff
OVERALL Arrival Experience at Arrowhead Stadium

11

Please tell us what one thing can be done to improve your arrival experience.

No comment

12

Safety and Security
What gate did you enter through at Arrowhead Stadium?
Sprint Gate
Gate C
Gate D
Tower Gate
Gate F
Gate G
Hy-Vee Gate
Founder's Plaza Gate
Unsure

**Saulbadguy** · 10-01-2012, 11:30 AM

13.
From the time you entered the security line, approximately how long did it take to enter the stadium?
[Please answer in total minutes]

14

Thinking about the safety and security at Arrowhead Stadium, how would you rate the...

Unacceptable Average Outstanding
N/A
1 2 3 4 5 6 7 8 9 10
Helpfulness of security staff
Feeling of personal safety while outside the stadium
Feeling of personal safety while inside the stadium
Availability of security to assist you
Security screening process upon entering the stadium
OVERALL Experience with Safety and Security

**Saulbadguy** · 10-01-2012, 11:31 AM

Yeah there is like a shitload more of these, **** it.

I'll post any interesting questions.

**Saulbadguy** · 10-01-2012, 11:37 AM

Up to five reasons? GMAFB

Aside from the Kansas City Chiefs on-field performance, what are the primary reasons you may not renew your season ticket plan for next season?
[Please select up to five reasons]

The price exceeds the value and benefits of being a season ticket holder
Account Servicing issues
No longer fits my personal schedule/lifestyle
Parking/travel issues of getting to stadium on gameday
Negative behavior of fans during the game
Seat location not worth the cost of the tickets
Lack of exclusive benefits and access (e.g., all inclusive hospitality, VIP parking)
Inclusion of preseason tickets in season ticket package
Affordability of tickets/overall cost of attending a game
Parking/travel issues of leaving stadium on gameday
Dissatisfied with location of seats
Dissatisfied with the seat relocation process
Moved out of area
Team is not headed in the "right direction"
The sense that you are not valued by the organization
Not satisfied with overall entertainment experience at the game
No longer in personal budget
Gameday Customer Service issues

**Saulbadguy** · 10-01-2012, 11:40 AM

Heh.

Now thinking about other sporting events you have attended in your local area...
Please indicate if you have attended any home games for the following sports teams in the past 2 years.
[Please select all that apply]

Sporting KC
University of Kansas Basketball
Kansas City Royals
University of Missouri Football
None of the above

Bump · 10-01-2012, 11:40 AM

I bet a lot of Chiefs fans are like "Go Chiefs! Matt Cassel is okay, yay!"

the one's that don't frequent the message boards that is.

ct · 10-01-2012, 11:44 AM

Quote:

Originally Posted by Straight, No Chaser

When they ask you for "any other comments" typically at the end of these surveys, copy and paste your "10 things..." post from yesterday.

this

10-01-2012, 09:19 AM
gblowfish Be Kind To Your Pets Join Date: Jun 2002 Location: Glorious Independence, MO Casino cash: $17596178 VARSITY	Lookie What I Just Got.... From the Chiefs Marketing Weasels! An E-mail! "George- The Kansas City Chiefs value the feedback and support of our fans. With the help of the National Football League, we are working to ensure that we are meeting your expectations in every way. Because your continued support is so important to us, we need to hear your voice! In the spirit of continuous improvement, we invite you to share your thoughts with us by completing the following survey. Please take the next 15-20 minutes to express your opinions on a variety of subjects relating to your Kansas City Chiefs game day experience, and if possible, please aim to complete your survey by Thursday, October 04, 2012. If your e-mail program does not support links, copy and paste the web address into your browser. All responses will be kept completely confidential. We sincerely thank you for sharing your views as we continue to do our best to make each season a memorable one." Ya think this week is a good one to do a survey on customer satisfaction? Marketing Weasels FAIL again! Last edited by gblowfish; 10-01-2012 at 09:29 AM..
Posts: 40,844

10-01-2012, 09:47 AM	#19
Straight, No Chaser Veteran Join Date: Mar 2001 Location: AZ Casino cash: $3389209	When they ask you for "any other comments" typically at the end of these surveys, copy and paste your "10 things..." post from yesterday.
Posts: 1,676

10-01-2012, 10:24 AM	#20
Sweet Daddy Hate Unsparing Join Date: Aug 2008 Casino cash: $10004900	They can survey my hairy balls. __________________ 1. Merciless, severe. 2. Given freely and generously. 100% refusal to overrate 20 year Head Coaches with ZERO **ing rings as a Head Coach. CP's Official Professor of 'Dem Blues for 2019/2020!**
Posts: 77,135

10-01-2012, 11:24 AM	#21
Saulbadguy When a nightmare becomes real Join Date: Nov 2003 Casino cash: $2166966	First Question. Which of the following Kansas City Chiefs home games have you attended this season? [Please select all that apply] Sept 9th vs. the Atlanta Falcons Sept 30th vs. the San Diego Chargers Did not attend any of the games Second question. How many regular season home games do you personally plan to attend this season? [Please select one response] 0 1 2 3 4 5 6 7 8 third question. Which section did you sit in during the San Diego Chargers game? [Please select only one option] Season Ticket Holders Scout Investments Club Level Seat Holders Single Game Buyers Fourth question. Why are you planning not to attend all 8 regular season home games? [Please select all that apply] Share season tickets and did not have tickets to this game Weather Prefer to sell a few games to cover the cost of tickets Personal schedule/conflicts Team performance Not interested in opposing team Overall cost of attending too high Other, please specify Fifth question. What do you typically do with your tickets when you are personally unable to use them? [Please select one response] Gave tickets to friends or family Posted tickets online for resale (e.g., Kansas City Chiefs TicketExchange, StubHub, etc.) Tickets went unused Gave tickets to clients, employees, or colleagues Donated tickets to charity Sold tickets (not online) Other, please specify N/A - I always use all of my tickets Sixth question. Who did you attend the San Diego Chargers game with? [Please select all that apply] Spouse / Partner / Significant Other Children (under the age of 18) Other immediate family members Extended family members Friends Clients Employees or colleagues Alone 7... Arriving & Parking On average, how long does it take you to travel from your home to Arrowhead Stadium? 8 Did you arrive before the game for any form of entertainment (e.g., tailgate, Ford Fan Experience)? Yes No 9 What lot did you park in? Cash: Lot A, L, N - in blue on parking map Red: B, C, D, F, G, H, J - in red on parking map Gold: B, C, D, E, F, G, H, M - in gold on parking map Independent Lot / Non-Team Lot Took public transportation (e.g., Kincaid Coach Bus, taxi, etc.) Other, please specify Don't Know 10 Thinking about your experience arriving at Arrowhead Stadium, using a scale of 1 to 10 where 1 is Unacceptable, 10 is Outstanding and 5 is Average, how would you rate the... Unacceptable Average Outstanding N/A 1 2 3 4 5 6 7 8 9 10 Sense of safety prior to the game Helpfulness of parking lot staff Affordability of parking Signage directing you to parking lot Traffic flow getting into parking lot Ease of getting from car to stadium Availability of parking lot staff OVERALL Arrival Experience at Arrowhead Stadium 11 Please tell us what one thing can be done to improve your arrival experience. No comment 12 Safety and Security What gate did you enter through at Arrowhead Stadium? Sprint Gate Gate C Gate D Tower Gate Gate F Gate G Hy-Vee Gate Founder's Plaza Gate Unsure __________________ http://www.goemaw.com Last edited by Saulbadguy; 10-01-2012 at 11:30 AM..
Posts: 46,972

10-01-2012, 11:30 AM	#22
Saulbadguy When a nightmare becomes real Join Date: Nov 2003 Casino cash: $2166966	13. From the time you entered the security line, approximately how long did it take to enter the stadium? [Please answer in total minutes] 14 Thinking about the safety and security at Arrowhead Stadium, how would you rate the... Unacceptable Average Outstanding N/A 1 2 3 4 5 6 7 8 9 10 Helpfulness of security staff Feeling of personal safety while outside the stadium Feeling of personal safety while inside the stadium Availability of security to assist you Security screening process upon entering the stadium OVERALL Experience with Safety and Security __________________ http://www.goemaw.com
Posts: 46,972

10-01-2012, 11:31 AM	#23
Saulbadguy When a nightmare becomes real Join Date: Nov 2003 Casino cash: $2166966	Yeah there is like a shitload more of these, **** it. I'll post any interesting questions. __________________ http://www.goemaw.com
Posts: 46,972

10-01-2012, 11:37 AM	#24
Saulbadguy When a nightmare becomes real Join Date: Nov 2003 Casino cash: $2166966	Up to five reasons? GMAFB Aside from the Kansas City Chiefs on-field performance, what are the primary reasons you may not renew your season ticket plan for next season? [Please select up to five reasons] The price exceeds the value and benefits of being a season ticket holder Account Servicing issues No longer fits my personal schedule/lifestyle Parking/travel issues of getting to stadium on gameday Negative behavior of fans during the game Seat location not worth the cost of the tickets Lack of exclusive benefits and access (e.g., all inclusive hospitality, VIP parking) Inclusion of preseason tickets in season ticket package Affordability of tickets/overall cost of attending a game Parking/travel issues of leaving stadium on gameday Dissatisfied with location of seats Dissatisfied with the seat relocation process Moved out of area Team is not headed in the "right direction" The sense that you are not valued by the organization Not satisfied with overall entertainment experience at the game No longer in personal budget Gameday Customer Service issues __________________ http://www.goemaw.com
Posts: 46,972

10-01-2012, 11:40 AM	#25
Saulbadguy When a nightmare becomes real Join Date: Nov 2003 Casino cash: $2166966	Heh. Now thinking about other sporting events you have attended in your local area... Please indicate if you have attended any home games for the following sports teams in the past 2 years. [Please select all that apply] Sporting KC University of Kansas Basketball Kansas City Royals University of Missouri Football None of the above __________________ http://www.goemaw.com
Posts: 46,972

10-01-2012, 11:40 AM	#26
Bump YOU take YOUR seat Join Date: Nov 2007 Casino cash: $1755105	I bet a lot of Chiefs fans are like "Go Chiefs! Matt Cassel is okay, yay!" the one's that don't frequent the message boards that is. __________________
Posts: 32,743