Life So do any of you work for UPS? - Page 4

**Bwana** · 05:47 PM

So I finally find a deal on a beer sign I have been trying to run down for years. The guy takes it to a UPS store to have it packed, because you know, they know how to pack stuff right! I end up paying $115 for the packing and shipping of this beast. Well worth it to get it here in one piece.

So the UPS driver shows up yesterday with this big ass box that looks like it has been in a kick boxing contest. I look at the box and ask the driver, "So what in the **** did you guys do to this thing?" He says, I already noted the damage to the box in the delivery report. I tell him, "hold on there ace, I'm going to open this thing up." I crack open the box and the sign is damaged in numerous places. I turn the UPS driver loose before I kill him, which wouldn't have been right, because I'm sure he's not the one that did the damage.

I then call the UPS national claims line and ask them what the hell to do with the package. They said they would send someone by to pick it up, take pictures and file a claim. I told the old hide, that I have a damn job, so I asked to have the driver give me a call so I could meet him at the house. She said no problem. I rolled home for lunch and there was a UPS missed pickup call on the door. I said screw it, loaded the box in the back of my truck and headed down to the local UPS hub.

I went in and they wanted me to leave the sign, because the guy that takes the pictures for claims, is out until Monday. Umm, not only no, but **** no. I told her that they had done enough damage to the sign and the last thing I need to happen, was for them to "loose it." The dude is going to meet me at the house on Monday to take some pictures. Any idea what I can expect from here. I have never done a UPS claim.

**Bwana** · 04-28-2011, 07:11 AM

Quote:

Originally Posted by Otter

Where you hanging that bad boy?

And I may just have to send you a leg lamp to go along with it.

Out in the man cave, aka, the shop out back. I have a bunch of stuff back there. We'll see if I can repair the one that showed up. It's likely nothing more than a spare parts sign at this point in time.

It is what it is, I just want UPS to take care of their damage, without having to jump through hoops. I guess we'll see. They already know who I am down at the local hub.

acesn8s · 04-28-2011, 07:14 AM

You're screwed!

burt · 04-28-2011, 07:22 AM

Fed Ex is 10 times better than UPS

**Bwana** · 04-28-2011, 07:22 AM

Quote:

Originally Posted by acesn8s

You're screwed!

When this thing showed up in pieces, I was indeed screwed. I'm waiting to see if I at least get a mint on the pillow, or a goodbye kiss, before it's all said and done.

MOhillbilly · 04-28-2011, 07:22 AM

Never had a problem with a claim. Shitty that you have to go on there schedule. If you have anymore problems let me know and ill dig through my UPS software and try to find you some answers.

next time spend the extra 5$ and get it insured for a $1000.00. heh.

burt · 04-28-2011, 07:24 AM

Quote:

Originally Posted by Bwana

When this thing showed up in pieces, I was indeed screwed. I'm waiting to see if I at least get a mint on the pillow, or a goodbye kiss, before it's all said and done.

Just remember the first sign of aids......

that pounding sensation in your ass.

**Bwana** · 04-28-2011, 07:35 AM

Quote:

Originally Posted by burt

Fed Ex is 10 times better than UPS

The only other big shipping issue I have ever had, was with Fedex. They lost 200+ pounds of frozen Alaskan hilibut steaks, for a couple of days in July. They did end up taking care of it, when the dust settled. A member here at the time, worked for Fedex and pulled a few strings to speed that one along.

burt · 04-28-2011, 07:38 AM

Quote:

Originally Posted by Bwana

The only other big shipping issue I have ever had, was with Fedex. They lost 200+ pounds of frozen Alaskan hilibut steaks, for a couple of days in July. They did end up taking care of it, when the dust settled. A member here at the time, worked for Fedex and pulled a few strings to speed that one along.

I have never had issue with Fed Ex, but they are not infalable,

**Bwana** · 04-28-2011, 07:40 AM

Quote:

Originally Posted by MOhillbilly

Never had a problem with a claim. Shitty that you have to go on there schedule. If you have anymore problems let me know and ill dig through my UPS software and try to find you some answers.

next time spend the extra 5$ and get it insured for a $1000.00. heh.

Will do, thanks!

**loochy** · 04-28-2011, 08:00 AM

Heh, at least you didnt use USPS...you would have never even received a package at all.

These things happen, and it sucks, but that's why you insure the stuff. Just think about how many times you've ordered something and how many times it's actually been damaged. Yeah, the bad luck sucks, but it happens.

**Bwana** · 04-28-2011, 08:12 AM

Quote:

Originally Posted by loochy

Heh, at least you didnt use USPS...you would have never even received a package at all.

These things happen, and it sucks, but that's why you insure the stuff. Just think about how many times you've ordered something and how many times it's actually been damaged. Yeah, the bad luck sucks, but it happens.

Oh, I agree, but they picked one hell of a package to beat the hell out of. Like I said, we'll see how they handle the claim.

**loochy** · 04-28-2011, 09:19 AM

Quote:

Originally Posted by Bwana

Oh, I agree, but they picked one hell of a package to beat the hell out of. Like I said, we'll see how they handle the claim.

Also, I would never trust some loser at the UPS store to pack my expensive goods. They do work at the ups store, but odds are they are just some kid with a part time job. I'd definitely do it myself and overpack it to make sure...I'd probably try to use several layers of cardboard, then some hard foam, then some peanuts, then some bubble wrap for this item. It looks like it would damage easily.

Chief Henry · 04-28-2011, 09:41 AM

Quote:

Originally Posted by Bwana

On a side note, it's a 50 year old Hamm's motion sign, like this one.

http://www.youtube.com/watch?v=sos2a8nSBdg

sweet...from the land of sky blue wahhtters

**Munson** · 04-28-2011, 10:51 AM

I happen to work at UPS. You'd be amazed at some of the shitty packing jobs I've seen over the years. I don't know if I would trust someone at the UPS store to pack my stuff. Unless they are the owner, they've probably never worked in a hub, or even set foot in one. They wouldn't know what the package could possibly go through.

I've seen some people treat packages like garbage, and I've seen some people treat packages like gold. It just depends on the person, how well they were trained, and how long they've been there. If it wasn't loaded or unloaded correctly, then its our fault. But the supervisors are expected to hold the employees responsible for things like that.

The biggest problems I've seen from packages getting damaged is due to poor materials and poor packing jobs. People tend to use the thinnest, most flimsy cardboard they can find. They also use shitty tape that will peel off just by looking at it. They don't tape the package well at all. Its off center and barely holding the package closed. They don't make sure that the contents padded. And they don't make sure that contents are secure so that they won't move around, especially if its heavy.

The best advice I can give is to go overboard on the packing job.
- Use sturdy, quality cardboard.
- Use plenty of quality tape. Use that tape on every exposed edge of the cardboard.
- If its fragile, make sure that the contents are well padded.
- Make sure that you've packed it so that the contents will not move around (use wadded up newspapers, foam peanuts, bubble packaging, etc). This is especially important if the contents are heavy, or lop-sided, or oddly shaped.
- Make sure that the label is securely on the package. I'd even put some tape on it make sure it doesn't come off.
- Pack it to survive a 10 ft fall, just to be safe.
- If its worth a decent amount of money, or important in any way, insure it.

**Bwana** · 04-28-2011, 01:20 PM

Quote:

Originally Posted by Munson

I happen to work at UPS. You'd be amazed at some of the shitty packing jobs I've seen over the years. I don't know if I would trust someone at the UPS store to pack my stuff. Unless they are the owner, they've probably never worked in a hub, or even set foot in one. They wouldn't know what the package could possibly go through.

I've seen some people treat packages like garbage, and I've seen some people treat packages like gold. It just depends on the person, how well they were trained, and how long they've been there. If it wasn't loaded or unloaded correctly, then its our fault. But the supervisors are expected to hold the employees responsible for things like that.

The biggest problems I've seen from packages getting damaged is due to poor materials and poor packing jobs. People tend to use the thinnest, most flimsy cardboard they can find. They also use shitty tape that will peel off just by looking at it. They don't tape the package well at all. Its off center and barely holding the package closed. They don't make sure that the contents padded. And they don't make sure that contents are secure so that they won't move around, especially if its heavy.

The best advice I can give is to go overboard on the packing job.
- Use sturdy, quality cardboard.
- Use plenty of quality tape. Use that tape on every exposed edge of the cardboard.
- If its fragile, make sure that the contents are well padded.
- Make sure that you've packed it so that the contents will not move around (use wadded up newspapers, foam peanuts, bubble packaging, etc). This is especially important if the contents are heavy, or lop-sided, or oddly shaped.
- Make sure that the label is securely on the package. I'd even put some tape on it make sure it doesn't come off.
- Pack it to survive a 10 ft fall, just to be safe.
- If its worth a decent amount of money, or important in any way, insure it.

Oh, I agree, but where do you think I stand on the claim?

04-27-2011, 05:13 PM
Bwana It's Five O'Clock Somewhere Join Date: Aug 2000 Location: Billings, Montana Casino cash: $2139003647	So do any of you work for UPS? So I finally find a deal on a beer sign I have been trying to run down for years. The guy takes it to a UPS store to have it packed, because you know, they know how to pack stuff right! I end up paying $115 for the packing and shipping of this beast. Well worth it to get it here in one piece. So the UPS driver shows up yesterday with this big ass box that looks like it has been in a kick boxing contest. I look at the box and ask the driver, "So what in the ** did you guys do to this thing?" He says, I already noted the damage to the box in the delivery report. I tell him, "hold on there ace, I'm going to open this thing up." I crack open the box and the sign is damaged in numerous places. I turn the UPS driver loose before I kill him, which wouldn't have been right, because I'm sure he's not the one that did the damage. I then call the UPS national claims line and ask them what the hell to do with the package. They said they would send someone by to pick it up, take pictures and file a claim. I told the old hide, that I have a damn job, so I asked to have the driver give me a call so I could meet him at the house. She said no problem. I rolled home for lunch and there was a UPS missed pickup call on the door. I said screw it, loaded the box in the back of my truck and headed down to the local UPS hub. I went in and they wanted me to leave the sign, because the guy that takes the pictures for claims, is out until Monday. Umm, not only no, but ** no. I told her that they had done enough damage to the sign and the last thing I need to happen, was for them to "loose it." The dude is going to meet me at the house on Monday to take some pictures. Any idea what I can expect from here. I have never done a UPS claim. Last edited by Bwana; 04-27-2011 at 05:47 PM..
Posts: 69,829

04-28-2011, 07:14 AM	#47
acesn8s MVP Join Date: Jan 2007 Location: Here Casino cash: $10007119	You're screwed! __________________ Let's not take another 50 years.
Posts: 5,711

04-28-2011, 07:22 AM	#50
MOhillbilly Mama Tried Join Date: Dec 2002 Location: Missouri Casino cash: $9949903	Never had a problem with a claim. Shitty that you have to go on there schedule. If you have anymore problems let me know and ill dig through my UPS software and try to find you some answers. next time spend the extra 5$ and get it insured for a $1000.00. heh. __________________ True Son of Liberty
Posts: 23,371

04-28-2011, 08:00 AM	#55
loochy Hey Loochy, I'm hooome! Join Date: Oct 2008 Location: PooPooKaKaPeePeeShire Casino cash: $1590752	Heh, at least you didnt use USPS...you would have never even received a package at all. These things happen, and it sucks, but that's why you insure the stuff. Just think about how many times you've ordered something and how many times it's actually been damaged. Yeah, the bad luck sucks, but it happens. __________________ Hey Loochy, I'm hoooome!
Posts: 40,733

04-28-2011, 10:51 AM	#59
Munson Roy E. Join Date: Sep 2005 Location: Olathe, KS Casino cash: $11409646	I happen to work at UPS. You'd be amazed at some of the shitty packing jobs I've seen over the years. I don't know if I would trust someone at the UPS store to pack my stuff. Unless they are the owner, they've probably never worked in a hub, or even set foot in one. They wouldn't know what the package could possibly go through. I've seen some people treat packages like garbage, and I've seen some people treat packages like gold. It just depends on the person, how well they were trained, and how long they've been there. If it wasn't loaded or unloaded correctly, then its our fault. But the supervisors are expected to hold the employees responsible for things like that. The biggest problems I've seen from packages getting damaged is due to poor materials and poor packing jobs. People tend to use the thinnest, most flimsy cardboard they can find. They also use shitty tape that will peel off just by looking at it. They don't tape the package well at all. Its off center and barely holding the package closed. They don't make sure that the contents padded. And they don't make sure that contents are secure so that they won't move around, especially if its heavy. The best advice I can give is to go overboard on the packing job. - Use sturdy, quality cardboard. - Use plenty of quality tape. Use that tape on every exposed edge of the cardboard. - If its fragile, make sure that the contents are well padded. - Make sure that you've packed it so that the contents will not move around (use wadded up newspapers, foam peanuts, bubble packaging, etc). This is especially important if the contents are heavy, or lop-sided, or oddly shaped. - Make sure that the label is securely on the package. I'd even put some tape on it make sure it doesn't come off. - Pack it to survive a 10 ft fall, just to be safe. - If its worth a decent amount of money, or important in any way, insure it.
Posts: 22,831