Lowes Return

[SAUTO]

so i go to lowe's the other day to return a vanity/sink/ mirror.


they tell me i had already returned the items.

i tell them i could'nt have they are on my wheelie thing right here.

they give me a return receipt that someone had signed my name on.

NOT MY SIGNATURE.

they call the employee who did the transaction and he promptly QUITS.

they refuse to get the local PD involved wanting to let their loss prevention handle it.


wont tell me if he could have gotten my debit card # or anything like that.

now i have to cancel that card.

SO what says the planet should I:

call the local PD and get them involved myself?
demand that lowe's give me SOMETHING just for all this hassle (took me 2 hours to return this item all the while they are calling "backup to returns desk" and everyone and their mother sees me and my family standing there by ourselves) and now i have to deal with getting a new card.

hell 2 employees acted as though they were going to physically detain me right up until i told them they better get the police there because as soon as they touched me i was going to start knocking mother ****ers out...

****ed up deal IMO.

so whats the planet's opinion on this one?

It's funny that they let something like this happen but their other policies screw an honest guy who can't possibly keep track of hundreds of receipts.

[Mr. Laz]

email/call/contact the Lowe's main office and tell them what happened

They will be more likely to do something

At the very least, i would think you would probably get a store coupon/credit/gift card

The main office isn't going to want word getting out about some kind of return thieving ring working the Lowe's stores.

if you really want to be nasty you can do several things

1. notify police
2. email main office
3. call local news "call for action" type situation (they might run with it)
4. fill out an online review for Lowe's and get the incident into cyber space(never can tell what that is going to do

[Bwana]

Originally Posted by Dartgod

This irritates the shit out of me. I can't recall the last time I was asked for ID when using my CC.

At one time, I even wrote "Please ask for ID" on the signature spot on the back of the card and the dumb ass clerks would look at it and just hand the card back without asking for ID.

Every one of my cards has ASK FOR ID as my signature, on the back. Only about 50% do.

[KCUnited]

On a somewhat related note, I can't think of many cluster****s bigger than the Self Checkout at the Home Depot in Midtown. You can build a deck from scratch but can't find the barcode on a leaf blower.

[Deberg_1990]

Originally Posted by Phobia

Lowes loses tens of thousands of business from me every year due to their return policy. Apparently I returned too many $20 items without a receipt for store credit and they have me blacklisted. When I try to return something they hand me a receipt with an 800 number on it. I call the number, leave my name and contact information and nobody ever calls back. Screw them. They are the absolute last option for me.

Its not just Lowes. Alot of big box stores have that policy now.

[Bwana]

Originally Posted by JASONSAUTO

dude, i just reamed his ****ing ass. i have a call in to the local PD, we'll see what they have to say.

and you know i've never been the type to scream about shit and want something for nothing, but i spent 2 hours at this desk and they just kept up with calling for more back up the whole time.

made me look like a common thief. and now i have to cancel my ****ing debit card just for peace of mind. i have to use that thing every day at this point in my project...

I would also use the main number that someone posted above, and make a call there as well. When the manager starts getting calls from the suit guys, he's going to want try to make it go away.

[Lumpy]

Originally Posted by JASONSAUTO

debit card.

only thing this acct is used for is the remodel/ addition i'm doing right now.

easy way to keep the funds in check.

So, you just entered your pin number, right? That's why the signatures didn't even come close. What a couple of amateurs.

I doubt these pricks planned on using your digits anywhere else, they just nabbed your name for a quick buck, courtesy of Lowes. It was a good move that you cancelled the card though... just in case.

Sorry you had to go through this BS.

[cdcox]

I had an interesting story at Best Buy last week. I bought a Bosch dishwasher a week ago last Saturday. It was delivered last Thursday. I start working on the install, and I notice that it is wet inside. WTF? I figure someone installed it ran a load and then had it uninstalled. Ok, no big deal as long as it works. Keep working with it, when I notice that there are ink stars printed on the stainless steel door. They aren't coming off.

Oh, was I mad then. Because that meant that the reason that someone had returned it was because of the ink stars, and still despite knowing this, they shipped it out again. It's one thing to get a defective product, it is another when someone knew that it was defective when they shipped it out.

So I head to Best Buy. After getting denial that this could happen from the customer service clerk I ask to speak to the manger. I am polite, but make it clear how frustrated I am. He orders me a new one (to be delivered tomorrow) and knocks $100 off the price. Then they notice that it had gone on sale since Saturday. I ask for the sales price, plus the $100 discount. They agree. So I'm saving $200. I'm happy, as long as this one doesn't have stars printed on the door.

[penguinz]

Originally Posted by Bwana

Every one of my cards has ASK FOR ID as my signature, on the back. Only about 50% do.

Technically the retailer is not allowed to accept a visa or mastercard that does not have a legit signature on it.


*at least that used to be their policy.*

[Predarat]

Thats awful, a co worker did an online order there and it took them damn near 45 minutes to get it to the counter when it should have already been there. That was the whole point of the online order. But it would have been faster to walk in, get the stuff and check out.

[Bwana]

Originally Posted by penguinz

Technically the retailer is not allowed to accept a visa or mastercard that does not have a legit signature on it.


*at least that used to be their policy.*

I have only been given a hard time once about it and it was at the ****ing post office.

I went in to buy a roll of stamps and Cliff ****in Claven starts flipping me shit about a no signature card. I gave him three forms of ID and he still would not take it. I told him, No wonder you ****ers are the laughing stock of so many jokes" and left.

The funny part was, I walked around the corner IN THE POST OFFICE, stuck the card in one of those stamp machines and got my stamps.

That was a whole new level of stupid.

[cosmo20002]

Originally Posted by Phobia

It's funny that they let something like this happen but their other policies screw an honest guy who can't possibly keep track of hundreds of receipts.

Home Depot (and Target and many other stores) can scan your credit card, scan the item, and it "finds" your receipt, or at least when you bought the item and what you paid. Lowes doesn't do this?

[T-post Tom]

How did the employee get cash? Lowes told me that you only get a credit on debit cards or credit cards. They've got issues.

[vailpass]

Originally Posted by T-post Tom

How did the employee get cash? Lowes told me that you only get a credit on debit cards or credit cards.

Perhaps there is an exception clause that is triggered when one of their own employees commits criminal fraud and forgery using the customer's confidential information.

[T-post Tom]

Originally Posted by vailpass

Perhaps there is an exception clause that is triggered when one of their own employees commits criminal fraud and forgery using the customer's confidential information.

Must be.