Will Sprint go bankrupt? - Page 6

Chiefmanwillcatch · 03-11-2008, 02:50 PM

I know some of you worked there.

What's their main problems? Bad service?

Their stock has tanked. http://finance.yahoo.com/q?s=S

Sure-Oz · 03-12-2008, 03:35 PM

Quote:

Originally Posted by petegz28

Actually I love my job. The downfall is when all the higher ups start trying to fix things themsevles instead of listening to their employees and customers. Sprint suffers from "if it's not my idea it's a bad one" when it comes to the executives. They go too much for what looks good on paper and disregard the reality of it all. That is changing finally and I think Hesse is leading the way. The new philosophy is "give people less reasons to call customer service". I think that is great! That means providing accurate billing statements and "hooking people up" when shit goes wrong.

I have never seen anyone dump a company for screwing up on their bill when the company apologized and "hooked them up" with free minutes or whatever. No one will walk away if you make up for your screw up. I think our former executivies never understood that. I hope the ones still here do get it.

Well that is good news to hear, hopefully they think customers first and treat employees decently in the process and listen. The Only way the company will stay a success.

**Anyong Bluth** · 03-12-2008, 03:37 PM

I've had sprint for over 7 years, and don't think I'd ever switch them for another company. First, I love supporting KC business since I grew up there.

Their billing issues sometimes have been a pain- but for me it's been pretty minimal, and not a big gripe.

You aren't required to sign up for a new contract anytime you change something. The big problem with Sprint CS is:

1st they outsourced to India and the people there couldn't help you with what you needed.
2nd: Poor training:

I frequent a Sprint message board, so I know whats going on and deals, etc. For years now, when I call in, if the person I 1st talk to is clueless or isn't understanding what I'm asking for or about, I simply hang up and get another rep. I know that's frustrating and absurd, but I've gotten some really awesome customer service and people working there that actually care and are willing to go the extra mile to satisfy me as a customer.

It sucks that all CS can't be like this, but the reality is that I can't think of any company off the top of my head that my customer service is always great. Actually, I just thought of one, Nordstrom's.

I have 3 lines of service with 1400 shared minutes, unlimited texting, free roaming, power vision, pcs to pcs, and insurance, with my nights starting at 6pm on all three lines. I pay right around $78 a month TOTAL.

I couldn't even come close to getting that deal on another carrier. My service in Chicago is great. It does boggle my mind that they have spotty service areas in KC- their hometown. My parents house is 3-4 miles away from the Sprint Campus, and is probably the only place I've ever had trouble getting service inside. I talked to a Tech Rep one time about it and he said that due to the topography of the area it was a grey area that could only be fixed by adding more towers. Not sure why, but I at least appreciate that he explained it to me.

I think Sprints network is great, and their EV-DO speed is top notch. Plus, they'll be rolling out phones with WiMax at some point later this year...

I had T-mobile for 6 months a long time ago, and the service was so bad that I could only walk 1/2 way into a grocery store before the signal completely cut out. I got out of my contract and back on sprint!

I hope they turn it around, b/c I like Sprint, and am willing to cut them some slack on the customer service in the hopes they can fix it.

Sure-Oz · 03-12-2008, 03:44 PM

Quote:

Originally Posted by xbarretx

QFT its all about the STI and "options"

Oz, was your issue a mail in one? i know that the mail in rebates can take a long time

Oh we were supposed to get an $80 rebate sometime after i bought my gf's phone and the sales lady said shed submit it but we never got it. Its been over 8 months now. I had my friend that works at sprint submit our info and i guess someone will call my gf's phone within a week about it. I just want my moola back!

the phone isnt worth $160....

Sure-Oz · 03-12-2008, 03:45 PM

Quote:

Originally Posted by Spott

I worked at Sprint Local(not wireless) in Florida for 2 weeks and quit in between stints at AT&T and BellSouth(now AT&T). I don't know what it was like working up in KC, but I hated that place compared to my previous jobs. The management there seriously micromanaged the employees there as if they were little children.

Damn that sucks...

I assume you moved onto better things now

xbarretx · 03-12-2008, 03:48 PM

Quote:

Originally Posted by Sure-Oz

Oh we were supposed to get an $80 rebate sometime after i bought my gf's phone and the sales lady said shed submit it but we never got it. Its been over 8 months now. I had my friend that works at sprint submit our info and i guess someone will call my gf's phone within a week about it. I just want my moola back!

the phone isnt worth $160....

i know that its the companies job to fulfill there part of the agreement but if i were you i would call *2 and talk to a CSR instead of hoping they will call you back. that way you can stress to a manager WHAT WENT WRONG thus giving you a bad customer experience. customer feedback is paramount my friend. if it wasnt for that id also attempt to assist but MGRS need to know this stuff so they can learn to fix it.

Sure-Oz · 03-12-2008, 03:55 PM

Quote:

Originally Posted by xbarretx

i know that its the companies job to fulfill there part of the agreement but if i were you i would call *2 and talk to a CSR instead of hoping they will call you back. that way you can stress to a manager WHAT WENT WRONG thus giving you a bad customer experience. customer feedback is paramount my friend. if it wasnt for that id also attempt to assist but MGRS need to know this stuff so they can learn to fix it.

yeah if i am not contacted in a week, i will give them a ring about it...i seem confident though my friend said theyd come through and contact us since she filled out the proper form inside the company. We have had bad exp with that for sure... esp checking online saying there is no rebate when checking a status or its invalid,.

Halfcan · 03-12-2008, 03:56 PM

Sprint sucks ass-RIP you evil fuggers!

Sure-Oz · 03-12-2008, 03:58 PM

Also, anyone suggest someone that is in a business analyst type pos suggest trying for a similiar spot at sprint? How are the benefits there in the kcarea or overland park if anyone knows? I just always hear bad things about sprint esp if you work there about job security.

**petegz28** · 03-12-2008, 04:56 PM

Quote:

Originally Posted by Sure-Oz

Also, anyone suggest someone that is in a business analyst type pos suggest trying for a similiar spot at sprint? How are the benefits there in the kcarea or overland park if anyone knows? I just always hear bad things about sprint esp if you work there about job security.

Benefits are great. The company is good to work for generally. It's just some poor decisions by some senior executives that ****ed everything up. I wouldn't trade my job for anything right now.

As far as job security goes, no where is safe anymore I don't care where you work.

xbarretx · 03-12-2008, 05:32 PM

Quote:

Originally Posted by Sure-Oz

Also, anyone suggest someone that is in a business analyst type pos suggest trying for a similiar spot at sprint? How are the benefits there in the kcarea or overland park if anyone knows? I just always hear bad things about sprint esp if you work there about job security.

Pet's right, benefits are rock solid. really. the job security thing you cant worry about, after youve been with a company for a while and been through so many layoffs, you begin to ignore the gossip and do you job not caring about when the next layoff is. if you like doign that stuff go for it. im a Logistics Analyst and i like what i do. i just want the opp. to move up soon. do do that i will switch dept's and or companies. if i can find a good opp. internally belief that ill be staying

xbarretx · 03-12-2008, 05:35 PM

Quote:

Originally Posted by Halfcan

Sprint sucks ass-RIP you evil fuggers!

Demonpenz · 03-12-2008, 06:24 PM

anything that lightens the traffic on 435 please thanks management

htismaqe · 03-12-2008, 07:07 PM

Quote:

Originally Posted by Spott

Yep. I went to work for BellSouth after that, and they were bought by AT&T about a year ago. It was a very good thing for me because I got all of my seniority and pay back when the companies merged because I had worked at AT&T for almost 10 years before getting hired on by BellSouth. Plus, now I work outside all day so I don't have to deal with all of the drama that goes on between employees and management that work inside.

You're one lucky dude.

I work with a guy that was at Anixter back in the day. He lived through the Ameritech takeover AND the SBC takeover. He worked at SBC Datacomm for a couple of years, but when rumors of the AT&T merger started, he quit and moved on. AT&T called him a couple of months later and gave him an offer he couldn't refuse, but the one thing they wouldn't give him was bridge for his years of service at Anixter/Ameritech/SBC.

**Skip Towne** · 03-12-2008, 07:38 PM

Is Sprint the company that was firing their customers a few months ago?

Sure-Oz · 03-12-2008, 08:24 PM

Thanks pete and barrett, im always looking at diff. opps was just curious how work life is.

03-11-2008, 02:50 PM
Chiefmanwillcatch Banned Join Date: Nov 2007 Location: KC Casino cash: $10004900	Will Sprint go bankrupt? I know some of you worked there. What's their main problems? Bad service? Their stock has tanked. http://finance.yahoo.com/q?s=S
Posts: 1,145

03-12-2008, 03:37 PM	#77
Anyong Bluth Deus ambulans inter homines Join Date: Mar 2005 Location: Chicago Casino cash: $9649340	I've had sprint for over 7 years, and don't think I'd ever switch them for another company. First, I love supporting KC business since I grew up there. Their billing issues sometimes have been a pain- but for me it's been pretty minimal, and not a big gripe. You aren't required to sign up for a new contract anytime you change something. The big problem with Sprint CS is: 1st they outsourced to India and the people there couldn't help you with what you needed. 2nd: Poor training: I frequent a Sprint message board, so I know whats going on and deals, etc. For years now, when I call in, if the person I 1st talk to is clueless or isn't understanding what I'm asking for or about, I simply hang up and get another rep. I know that's frustrating and absurd, but I've gotten some really awesome customer service and people working there that actually care and are willing to go the extra mile to satisfy me as a customer. It sucks that all CS can't be like this, but the reality is that I can't think of any company off the top of my head that my customer service is always great. Actually, I just thought of one, Nordstrom's. I have 3 lines of service with 1400 shared minutes, unlimited texting, free roaming, power vision, pcs to pcs, and insurance, with my nights starting at 6pm on all three lines. I pay right around $78 a month TOTAL. I couldn't even come close to getting that deal on another carrier. My service in Chicago is great. It does boggle my mind that they have spotty service areas in KC- their hometown. My parents house is 3-4 miles away from the Sprint Campus, and is probably the only place I've ever had trouble getting service inside. I talked to a Tech Rep one time about it and he said that due to the topography of the area it was a grey area that could only be fixed by adding more towers. Not sure why, but I at least appreciate that he explained it to me. I think Sprints network is great, and their EV-DO speed is top notch. Plus, they'll be rolling out phones with WiMax at some point later this year... I had T-mobile for 6 months a long time ago, and the service was so bad that I could only walk 1/2 way into a grocery store before the signal completely cut out. I got out of my contract and back on sprint! I hope they turn it around, b/c I like Sprint, and am willing to cut them some slack on the customer service in the hopes they can fix it. __________________ Suck it, *beautiful*
Posts: 14,918

03-12-2008, 03:56 PM	#82
Halfcan In Search of a Life Join Date: Aug 2005 Casino cash: $7327995	Sprint sucks ass-RIP you evil fuggers!
Posts: 43,200

03-12-2008, 03:58 PM	#83
Sure-Oz Stay positive, don't give up Join Date: Dec 2001 Casino cash: $3199383	Also, anyone suggest someone that is in a business analyst type pos suggest trying for a similiar spot at sprint? How are the benefits there in the kcarea or overland park if anyone knows? I just always hear bad things about sprint esp if you work there about job security.
Posts: 46,189

03-12-2008, 06:24 PM	#87
Demonpenz Woman should only make babies Join Date: Nov 2003 Location: Apartment "G UNIT!" Casino cash: $2772136	anything that lightens the traffic on 435 please thanks management __________________
Posts: 54,334

03-12-2008, 07:38 PM	#89
Skip Towne Supporter Join Date: Apr 2001 Location: T-Town Casino cash: $10004900	Is Sprint the company that was firing their customers a few months ago?
Posts: 69,689

03-12-2008, 08:24 PM	#90
Sure-Oz Stay positive, don't give up Join Date: Dec 2001 Casino cash: $3199383	Thanks pete and barrett, im always looking at diff. opps was just curious how work life is.
Posts: 46,189