Will never, EVER, use FedEx again...

[Rausch]

Sent my PS3 back for repairs.

Weeks pass, I'm tracking it, it's supposed to be delivered last thursday.

Never comes.

I (mistakenly) assume they don't deliver on weekends.

The wife leaves for 15 minutes to pick up McDonalds and when she comes back she brings in a note on the door saying they tried to deliver but couldn't, come pick up your package.

The front door was wide open and I was no more than 15 feet from it the entire time.

Whatever.

I call and get someone who doesn't speak english well enough to understand. Not an immigrant with an accent, a completely incomprehensible blubblering fool I honestly can't understand.

First time I've ever angrily stated "transfer me to either your supervisor or someone who can speak better ****ing english!"

I was transferred to a woman with a heavy mexican accent ( ) who, oddly enough, could answer my questions.

Apparently Sony Inc. ships their packages super duper high priority and a 3rd party was hired out to deliver mine (read: any asshole with a van.) Even though this guy was tracked to still be in my town I have to now pay (****ing PAY) to have him leave the package here today.

And here's the kicker. Even though it's here TODAY, and the store is open TODAY, I can't pick up my ****ing 4 week late PS3 until ****ing tuesday because "HIGH PRIORITY" shipping only operates on specific days of the week.

I have either talked to the dumbest customer service rep alive or FedEx is total $#it.

Either way I'm done with them...

[KCBOSS1]

Originally Posted by GloryDayz

I don't know, a "HUGE" loser maybe?

This place is like drugs... I hate it sometimes, but I just keep coming back.

[GloryDayz]

Originally Posted by KCBOSS1

This place is like drugs... I hate it sometimes, but I just keep coming back.

Yup...

[fan4ever]

Originally Posted by Simply Red

Tell them it's medical equipment - It's what I'd do - they'll turn around.

That's awesome. Rent a wheelchair for when you go to Disneyland too?

[Superbowltrashcan]

Originally Posted by Rausch

Mine was one of the last few that played 1/2/and PS3 games.

That's 20 years of gaming I've got that I still enjoy. It will also be the last backwards compatible system.

Ever...

Just curious, do you listen to music on a console that plays 8 tracks, cassettes, and LPs? Not being a wise ass just wondered if you also value music listening in a similar manner.

[KChiefer]

Having had worked for UPS for a bit, 9 times out of 10 it's the shipper or receiver that's done something wrong.

If Sony requires a signature, it's not FedEx's fault they didn't leave just leave it. And no, they're not just going to walk into your house if the door is open unless they feel like getting shot. They likely knocked and nobody answered...they leave a note.

And no, they're not going to just stop they're route and turn around to get back to you. Drivers have full scheduled days where literally minutes count.

No you can't just go get it yourself. Why? b/c your package is likely sitting with 100 others packages on a truck amongst a fleet of other trucks and likely is still running it's route until the day is done when the drivers and ppl that coordinate those drivers are going home for the day.

Well actually you could go get it yourself, but you're going to have to wait for them to get the package off the truck and hold it at their pick-up area which you'll likely be waiting just as long as if they just redelivered it, if not longer...

The fastest way you'll get your package is just wait for the next business day, and they'll try to deliver it again. If your not going to be there, it's the shipper that would have to allow it to be left w/o signature and good luck getting Sony to do that for you...

I understand things like this are frustrating, but there is little to be done about it and you will have the same problems with any other shipping service. UPS? Same. DHL? Same. USPS. Bwahahahaha!!!

[R8RFAN]

Originally Posted by KChiefer

Having had worked for UPS for a bit, 9 times out of 10 it's the shipper or receiver that's done something wrong.

If Sony requires a signature, it's not FedEx's fault they didn't leave just leave it. And no, they're not just going to walk into your house if the door is open unless they feel like getting shot. They likely knocked and nobody answered...they leave a note.

And no, they're not going to just stop they're route and turn around to get back to you. Drivers have full scheduled days where literally minutes count.

No you can't just go get it yourself. Why? b/c your package is likely sitting with 100 others packages on a truck amongst a fleet of other trucks and likely is still running it's route until the day is done when the drivers and ppl that coordinate those drivers are going home for the day.

Well actually you could go get it yourself, but you're going to have to wait for them to get the package off the truck and hold it at their pick-up area which you'll likely be waiting just as long as if they just redelivered it, if not longer...

The fastest way you'll get your package is just wait for the next business day, and they'll try to deliver it again. If your not going to be there, it's the shipper that would have to allow it to be left w/o signature and good luck getting Sony to do that for you...

I understand things like this are frustrating, but there is little to be done about it and you will have the same problems with any other shipping service. UPS? Same. DHL? Same. USPS. Bwahahahaha!!!

You nailed that shit man...

[R8RFAN]

Also never assume a carrier has your package until you actually see it moving on the tracking screen from one destination to another, Shippers print these labels after a pickup has been made, then the info goes electronically to the carrier, then it sits there until the next pickup...

[drakey]

I recently saw a video of a fedex guy crashing his truck in a tree, cause it rolled down a hill

[R8RFAN]

Originally Posted by drakey

I recently saw a video of a fedex guy crashing his truck in a tree, cause it rolled down a hill

Man I would like to see that... Got a link?

[Valiant]

Originally Posted by Bowser

Nobody understands just how under the gun these delivery drivers are. They are seriously over dispatched every day, and their every movement is tracked. Drivers will get pulled into the office to answer questions like "why was your truck idle for these extra 45 seconds?", and that is no exaggeration.

The drivers get that the customer service is down, and most of them genuinely don't like it (interaction with people is one of the better parts of the job for the most part, and they understand that building relationships with the people you deliver to fosters a comfort that leads to more business), but none of that matters to the idiot bean counters that sit in corporate offices milling over the mean numbers in various districts. I'm speaking for UPS here, but I'm sure that R8ers would say much the same for Fed-Ex.

I agree with you mostly. But it seems to be a weekly occurrence of people posting videos of delivery drivers just throwing packages to the porch or not delivering at all. Just think of the small minority of people with those cameras. Not saying it is the norm.

You are correct though, you are great with customer service. Always enjoyed shooting the shit with you, when you came in. And **** bean counters, ruin of most companies.

[Bowser]

Originally Posted by 3rd&48ers

Man I would like to see that... Got a link?

Just mute this so you don't have to listen to the stupid douche commentary...

[GloryDayz]

Originally Posted by KChiefer

Having had worked for UPS for a bit, 9 times out of 10 it's the shipper or receiver that's done something wrong.

.
.
.

I understand things like this are frustrating, but there is little to be done about it and you will have the same problems with any other shipping service. UPS? Same. DHL? Same. USPS. Bwahahahaha!!!

Corporately y'all better watch out at that last comment. I'm almost purely on the consumer side of life, and in the last year with eBay purchases I've come to be happier when I see "USPS" than either UPS or FedEx.

Like it or not they can either put the package in the main mailbox, or the large-package box. I NEVER have to deal with those sender-side "gotta have a signature" deals with them.

And in those cases when I'm doing the sending, other than waiting in that one line (because of the old lazy guy), it's easy and it's a HELL OF LOT MORE cost-effective. So LOL all you want. get mad that they get mailboxes and y'all don't, blame the senders and/or the world's lawyers; either way you folks need to be concerned IMO. I've been bitten twice by the 3rd-party deal, and it's certainly a black eye for FedEx. if they don't think so, the USPS folks are sending a "Bwahahahaha!!!" right back your way. At least the weak link in the USPS program is a USPS employee, I'm not sure anybody at FedEx knows who the **** is delivering their stuff these days.

So, friend, know this - don't rest on your laurels and think USPS is as bad as you'd like to think they are. At least not in the non-overnight package delivery business (and I rarely need anything THAT fast)... In that area, to me, they're just as good as you.

[R8RFAN]

Originally Posted by GloryDayz

Corporately y'all better watch out at that last comment. I'm almost purely on the consumer side of life, and in the last year with eBay purchases I've come to be happier when I see "USPS" that either UPS or FedEx.

Like it or not they can either put the package in the main mailbox, or the large-package box. I NEVER have to deal with those sender-side "gotta have a signature" deals with them.

And in those cases when I'm doing the sending, other than waiting in that one line (because of the old lazy guy), it's easy and it's a HELL OF LOT MORE cost-effective. So LOL all you want. get mad that they get mailboxes and y'all don't, blame the senders and/or the world's lawyers; either way you folks need to be concerned IMO. I've been bitten twice by the 3rd-party deal, and it's certainly a black eye for FedEx. if they don't think so, the USPS folks are sending a "Bwahahahaha!!!" right back your way. At least the weak link in the USPS program is a USPS employee, I'm not sure anybody at FedEx knows who the **** is delivering their stuff these days.

So, friend, know this - don't rest on your laurels and think USPS is as bad as you'd like to think they are. At least not in the non-overnight package delivery business (and I rarely need anything THAT fast)... In that area, to me, they're just as good as you.

File a claim with the USPS and tell me how that works out for you.

[Bowser]

It would be funny if the general public saw the inner workings of UPS, Fed-Ex, or the USPS. Nobody would want to ship anything ever again.

[GloryDayz]

Originally Posted by 3rd&48ers

File a claim with the USPS and tell me how that works out for you.

I've never had to. Only once was I concerned about a package, I called 1-800-222-1811, and they cleared it up. It got there the day after they had projected. I'm not sure, I was only concerned because I wasn't seen updates for that package, and they tracked it down for me. No claim needed, I, like most folks, have become addicted to instantly knowing where something is.

And to compare, last time something was shipped to me DHL (USB cables!!!), they covered their ass by simply entering a date three weeks down the road (from the date it was "picked up by shipping partner"), so it made it I guess!! I was like, "da ****???"

Anyway, I'd say 80-90% of what I buy on eBay these days is USPS, and so far I've not needed to file a claim. I guess I'd prolly not, I'd just deal with the seller and let them do it. Every time I've ever had something say "delivered" is was in my mailbox. Unlike the chance of stuff getting stolen off the front porch (or dropped in a dumpster like the 3rd party folks do).

Again, please don't take offense, I'm just saying in the package delivery area, the LOLing at them might be a bit over the top...