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Old 02-24-2011, 01:55 PM  
Phobia
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Doing the right thing.
I need some help making a decision.

Somebody I know contacted me asking for advice on a finish nailer purchase. I gave him several options and then remembered I had one new out in my shop I wasn't using. I looked up the lowest price on ebay $150 and gave it to him for $120.

Sent it via USPS priority Feb 4th. Hasn't arrived to his house. USPS says we're screwed - they lost it but don't offer anything at all.

I have a couple used finish guns or a new brad nailer I've offered.

I don't know the other guy's proposed solution. We haven't talked about it since yesterday. I'm not sure I'm on the hook for the entire $120 since I did everything right. I definitely don't think he should absorb the entire cost either.

So, what do think?
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Old 02-24-2011, 02:23 PM   #16
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I'm actually working from an ebay mentatility. I'll do whatever is common and accepted practice for ebay.
My mistake then. Didn't realize it was a E-bay transaction.
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Old 02-24-2011, 02:24 PM   #17
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Old 02-24-2011, 02:27 PM   #18
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My mistake then. Didn't realize it was a E-bay transaction.
I don't know if it was. I think he's saying he's using that as a guide.
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Old 02-24-2011, 02:30 PM   #19
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Unless I missed something it wasn't a transaction through E-bay, so your post is a bit flawed (or I read it wrong). I never stated anything pertaining to E-bay policy, only what I thought was the moral thing to do.
right, and what you stated is the correct thing to do. I mentioned eBay policy at the beginning but this is also Paypals policy. Insurance is optional for the buyer, but paypal has BUYER PROTECTION, which IS insurance. Buyer protection states

link
https://cms.paypal.com/us/cgi-bin/?c...nline_shopping

Here is paypal link mentioning that if the item NEVER arrives!
https://cms.paypal.com/us/cgi-bin/ma...ase_protection

How can sellers NOT be scammed via this process? All you hafta do it say you received an empty carton in the mail, that the item must have been stolen or fallen out, and you get a FULL refund!!
If the item is not as described, or never arrives, then he get a full refund. Where does that refund come from? The sellers paypal account. If the item never arrives, the buyer is instructed to open a "SNAD" or Significantly Not as Described, and of course......the buyer agian, gets his full money back.

I just got BURNED for $150 because my item arrived damaged. Buyer opened a dispute with paypal, 3 days later, my account is debited $150 and paypal says because my item is "trashed" they are NOT required to return it. I opted to do $50 of insurance on it, which I thought was protecting the buyer in case of emergency, and instead, I lose (technically) $100. I contacted my Post Office Postmaster about this, and he said its due to eBay and Paypal (they're one and the same)'s new policies on protecting the buyer (Paypal and eBay make their money off of the buyers). My transaction happened outside of eBay as well, on a popular internet forum.
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Old 02-24-2011, 02:33 PM   #20
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Basically, its crap. You didn't do insurance (and neither did I) and we both learn a lesson from it. I will not put anything on eBay over $100 now to avoid being scammed. Furthermore, if you DO do insurance, the buyer must send it back in the EXACT packaing, and then the USPS examines it to ensure it was packed correctly before deciding whether to pay you.....what crap!
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Old 02-24-2011, 02:33 PM   #21
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Tell him if he wants his money he can come and get it. But hide your garage door openers first.
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Old 02-24-2011, 02:35 PM   #22
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I contend it's not my fault. I know it's not his fault. I'm trying to determine what is SOP for sellers under these circumstances.
It is your fault. You didn't insure the package.
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Old 02-24-2011, 02:35 PM   #23
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Tell him if he wants his money he can come and get it. But hide your garage door openers first.
your av....wow. There are somethings you cant 'unsee' and thats one of them.
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Old 02-24-2011, 02:36 PM   #24
Phobia
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My mistake then. Didn't realize it was a E-bay transaction.
It wasn't. But it looks like I'm probably on the hook for it, which is what I figured from the beginning. First time this has happened for me though.
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Old 02-24-2011, 02:37 PM   #25
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Are you certain that he DIDN'T get the package?
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Old 02-24-2011, 02:38 PM   #26
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Originally Posted by Phobia View Post
I need some help making a decision.

Somebody I know contacted me asking for advice on a finish nailer purchase. I gave him several options and then remembered I had one new out in my shop I wasn't using. I looked up the lowest price on ebay $150 and gave it to him for $120.

Sent it via USPS priority Feb 4th. Hasn't arrived to his house. USPS says we're screwed - they lost it but don't offer anything at all.

I have a couple used finish guns or a new brad nailer I've offered.

I don't know the other guy's proposed solution. We haven't talked about it since yesterday. I'm not sure I'm on the hook for the entire $120 since I did everything right. I definitely don't think he should absorb the entire cost either.

So, what do think?
If you chose UPS, then I'd say you're on the hook for the whole $120.
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Old 02-24-2011, 02:42 PM   #27
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...First time this has happened for me though.
UPS lost a monitor that we shipped from a company that I worked for a long time ago when a new monitor that size cost $5,000. I yelled at them once a week at least for a couple of months then grew tired and gave up.

It arrived more than a year later with no announcement at all and no explanation of where it had been.

I try not to use UPS.
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Old 02-24-2011, 02:43 PM   #28
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Yeah, seller is at fault always unless there is proof that the buyer received the item. From now on I'm sure you'll get insurance and delivery confirmation.

I had some textbooks that the buyer claimed didn't show up a few months ago. I had no choice but to refund her money. If I hadn't gladly refunded, she would have filed a claim with Amazon and they would have taken the money back from me anyway.
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Old 02-24-2011, 02:44 PM   #29
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This is what I'm looking for, actually. On whose shoulders does insurance fall. I mistakenly thought Priority mail implied $100 worth of coverage. It doesn't.
Unfortunately, it looks as if it falls on your shoulders. I ship anywhere between 20-50 packages per year and always use Fed EX because the USPS tracking leaves plenty to be desired. With Fed Ex, you can track your package at nearly every step of the way. With USPS, it's shipped and delivered.

Additionally, I always over-insure by at least $100 of the sale price because it's time consuming to file a claim and receive the insurance money from the shipping company and I'd bet the USPS is even worse.

I'd chalk it up to a learning experience. At least it was only a $120 item.
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Old 02-24-2011, 02:45 PM   #30
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USPS has been ****ing up a lot lately. I bought something recently and it took 20+ days to arrive. 13 of those days, it just sat in their warehouse.
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