Movies and TV HD upgrade with DirectTV, they want $344! - Page 2

rtmike · 06-01-2012, 05:14 PM

This place always has ideas of how to work the system.

I've been with DirectTV for 15 years. I installed an RCA dish package when it was $99.99, remember that? All so I could get my beloved Chiefs games. Every single year we paid in full mind you for the Sunday Package. I never tried the threats of cancelling their service if they didn't lower the SPTicket that others' here have mentioned.

DTV has a special going on right now for new to DTV, they can get their HD stuff for free.

They want to charge me $344 for 1 DVR HD & 1 HD receiver. To me that's unacceptable.

This has been our email exchanges up to this point. This last lady spelled my last name wrong & it's printed clear as day in the other emails at least 4 times so I made sure to misspell her name with my response. Childish? Perhaps, but I call it laziness:

-----------------------------------------------------------------------------------------------------------------

I have been a faithful customer since 1997 receiving NFL Sunday Ticket every single year.

I see where you give new customers HD service. You want to charge us $344 to upgrade our 1 receiver & 1 DVR receiver.

To me that's unacceptable. As long time customers we deserve what the new customers are receiving.

If you can't help us out with this I'll unfortunately have to sever ties with DirectTV. There's other avenues now for me to get Sunday Ticket. I apologize if it sounds like a threat. I just want what's fair.

Thank you for your time, xxxxxx

Response Via Email(Jesy G. - 100260681) - 05/30/2012 05:48 PM
Dear Mr. xxxxxxx

Thank you for writing us. I understand how you feel about our equipment offers for new and existing customers.

I can assure you that we have ways of keeping valued customers like you.

We want to ensure that your concerns are addressed as quickly as possible. I have forwarded your email for special handling. While this may take some time, our specialists generally respond within 24 hours.

We appreciate your patience and understanding.

Sincerely,

Gayle G. - 100260681
DIRECTV Customer Service

Customer By Web Form () - 05/30/2012 03:26 PM

From: "DIRECTV Customer Service"
To: xxxxx@comcast.net
Sent: Friday, June 1, 2012 12:31:13 PM
Subject: Price of HD [Reference #: xxxxxxxxxx]

Subject
---------------------------------------------------------------
Price of HD

Discussion Thread
---------------------------------------------------------------
Response Via Email(Tamala W ID 439712) - 06/01/2012 12:31 PM
Dear Mr. gxxx,

Thank you for taking the time to write. I completely understand your concerns with the cost to upgrade your equipment. I'm happy to be of assistance to you.

DIRECTV equipment offers, even through retailers, are for leased equipment only. While certain offers, particularly for HD products, require you to pay some upfront costs, this is a substantial discount from the true cost of buying HD equipment. Equipment costs can be sizable and we believe leasing provides an affordable alternative to get the advanced products you need. With an HD DVR connected to the internet, you can also open up your viewing experience to over 7,000 additional shows at no charge. So the cost is minimal compared to what it gives you access to.

Our best equipment deals can always be found online so visit http://directv.com/ to see what lease offers are available to you.

Thanks again for writing Mr.xxx.

Sincerely,

Tamala W-439712
DIRECTV Resolution Specialist

P. S. Football season is coming soon! Catch up to 14 games every week this fall with NFL SUNDAY TICKET, now available at directv.com/nfl.

--------------------

Timale

That's it?

Wow, 15 years of being committed to DirectTV & the best you can do is tell me how good of a deal I'm getting by giving you another $344???

Let's see NFL Sunday Ticket 15 years X $350 a year = $5250. Not counting our other packages.

Let's start the process of terminating your services.

//xxx

Molitoth · 06-01-2012, 06:08 PM

Switch back and forth from direct TV and dish network every 2 years.

Molitoth · 06-01-2012, 06:10 PM

Directtv is awesome price for the first 2 years but they don't treat customers very well after that unless you threaten them.

Johnny Vegas · 06-02-2012, 05:19 PM

to get HD I thought you needed the right dish and receiver to view your programs in HD. I been with Dtv for 5 years now and already have the HD equipment from the first day I was with 'em. Not sure why I got an offer to upgrade to an HD dvr for free when I have 2 of 'em. Wonder if I should because it looks like a newer dvr than the one I got back then but I have zero issues with the dvr's at the moment.

**loochy** · 06-02-2012, 05:46 PM

Quit and sign back up under your wife's name. That worked for me with att uverse.

**pr_capone** · 06-02-2012, 05:56 PM

Quote:

Originally Posted by loochy

Quit and sign back up under your wife's name. That worked for me with att uverse.

Really? Most places would insist on simply doing a transfer of ownership. Awesome that it worked for ya.

**loochy** · 06-02-2012, 06:16 PM

Quote:

Originally Posted by pr_capone

Really? Most places would insist on simply doing a transfer of ownership. Awesome that it worked for ya.

How would they know? I canceled my account completely and I had my wife sign up for a new account with her name. She used a different card to use for payments.

**pr_capone** · 06-02-2012, 06:48 PM

Quote:

Originally Posted by loochy

How would they know? I canceled my account completely and I had my wife sign up for a new account with her name. She used a different card to use for payments.

the last name is typically a giveaway.

**pr_capone** · 06-02-2012, 06:51 PM

Quote:

Originally Posted by rtmike

We were adding another receiver so they changed my old one out @ that time. Both receivers are fairly new, 2-3 years?

----------------------------------

Yeah, she did mention something about that in the 1st email.

"I can assure you that we have ways of keeping valued customers like you."

-------------------------------

did you call them? what came of this?

**loochy** · 06-02-2012, 07:31 PM

Quote:

Originally Posted by pr_capone

the last name is typically a giveaway.

maiden names are useful

BryanBusby · 06-02-2012, 07:31 PM

Quote:

Originally Posted by Saulbadguy

Call them.

This. Call and negotiate directly with the retention department. If you play your cards right, you won't be paying that dumbass fee.

Quote:

Originally Posted by pr_capone

the last name is typically a giveaway.

ATT is ungodly ****ing stupid though.

kcxiv · 06-02-2012, 08:41 PM

call, if you dont get the deal you want, hang up and call back again. you will eventually get it.

vailpass · 06-03-2012, 04:43 PM

I've had DTV for 0ver 10 years now, when I want something I call and ask to speak with Customer Retention. I won't speak with anyone else.
Tell them what you want and ask them what they can do to get it for you in order to keep you as a customer, then go quiet and let them talk.
Be polite, friendly, and firm.

I also do this for my wife's parents. Whenever they need something from DTV I call and say I'm her dad. I got them their first HD DVR for $99 total, second HD DVR for no charge.

Customer Retention.

**The Bad Guy** · 06-03-2012, 08:16 PM

DirecTV will never lose a customer over price of equipment. Hell, I was able to get their new 5 tuner home media center for 99 bucks.

Listen to everyone. Call retention and lay it on thick. They'll give you enough credits to make everything good.

Titty Meat · 06-04-2012, 08:07 AM

I wasn't able to get direct TV because trees cover the south part of my apartment.

Sent from my Nexus S 4G using Tapatalk 2

**YayMike** · 06-04-2012, 11:15 AM

I agree with everyone that is saying to call in. If you get the right person, you will end up getting it for free, plus some comps out of it.

06-01-2012, 05:14 PM
rtmike union paraplegic organizer Join Date: Sep 2005 Location: western Kansas Casino cash: $9094600	HD upgrade with DirectTV, they want $344! This place always has ideas of how to work the system. I've been with DirectTV for 15 years. I installed an RCA dish package when it was $99.99, remember that? All so I could get my beloved Chiefs games. Every single year we paid in full mind you for the Sunday Package. I never tried the threats of cancelling their service if they didn't lower the SPTicket that others' here have mentioned. DTV has a special going on right now for new to DTV, they can get their HD stuff for free. They want to charge me $344 for 1 DVR HD & 1 HD receiver. To me that's unacceptable. This has been our email exchanges up to this point. This last lady spelled my last name wrong & it's printed clear as day in the other emails at least 4 times so I made sure to misspell her name with my response. Childish? Perhaps, but I call it laziness: ----------------------------------------------------------------------------------------------------------------- I have been a faithful customer since 1997 receiving NFL Sunday Ticket every single year. I see where you give new customers HD service. You want to charge us $344 to upgrade our 1 receiver & 1 DVR receiver. To me that's unacceptable. As long time customers we deserve what the new customers are receiving. If you can't help us out with this I'll unfortunately have to sever ties with DirectTV. There's other avenues now for me to get Sunday Ticket. I apologize if it sounds like a threat. I just want what's fair. Thank you for your time, xxxxxx Response Via Email(Jesy G. - 100260681) - 05/30/2012 05:48 PM Dear Mr. xxxxxxx Thank you for writing us. I understand how you feel about our equipment offers for new and existing customers. I can assure you that we have ways of keeping valued customers like you. We want to ensure that your concerns are addressed as quickly as possible. I have forwarded your email for special handling. While this may take some time, our specialists generally respond within 24 hours. We appreciate your patience and understanding. Sincerely, Gayle G. - 100260681 DIRECTV Customer Service Customer By Web Form () - 05/30/2012 03:26 PM From: "DIRECTV Customer Service" To: xxxxx@comcast.net Sent: Friday, June 1, 2012 12:31:13 PM Subject: Price of HD [Reference #: xxxxxxxxxx] Subject --------------------------------------------------------------- Price of HD Discussion Thread --------------------------------------------------------------- Response Via Email(Tamala W ID 439712) - 06/01/2012 12:31 PM Dear Mr. gxxx, Thank you for taking the time to write. I completely understand your concerns with the cost to upgrade your equipment. I'm happy to be of assistance to you. DIRECTV equipment offers, even through retailers, are for leased equipment only. While certain offers, particularly for HD products, require you to pay some upfront costs, this is a substantial discount from the true cost of buying HD equipment. Equipment costs can be sizable and we believe leasing provides an affordable alternative to get the advanced products you need. With an HD DVR connected to the internet, you can also open up your viewing experience to over 7,000 additional shows at no charge. So the cost is minimal compared to what it gives you access to. Our best equipment deals can always be found online so visit http://directv.com/ to see what lease offers are available to you. Thanks again for writing Mr.xxx. Sincerely, Tamala W-439712 DIRECTV Resolution Specialist P. S. Football season is coming soon! Catch up to 14 games every week this fall with NFL SUNDAY TICKET, now available at directv.com/nfl. -------------------- Timale That's it? Wow, 15 years of being committed to DirectTV & the best you can do is tell me how good of a deal I'm getting by giving you another $344??? Let's see NFL Sunday Ticket 15 years X $350 a year = $5250. Not counting our other packages. Let's start the process of terminating your services. //xxx
Posts: 3,097

06-01-2012, 06:08 PM	#16
Molitoth Mahomes Fanboi Join Date: Apr 2004 Casino cash: $2854969	Switch back and forth from direct TV and dish network every 2 years.
Posts: 19,481

06-01-2012, 06:10 PM	#17
Molitoth Mahomes Fanboi Join Date: Apr 2004 Casino cash: $2854969	Directtv is awesome price for the first 2 years but they don't treat customers very well after that unless you threaten them.
Posts: 19,481

06-02-2012, 05:19 PM	#18
Johnny Vegas MVP Join Date: May 2008 Casino cash: $5703814	to get HD I thought you needed the right dish and receiver to view your programs in HD. I been with Dtv for 5 years now and already have the HD equipment from the first day I was with 'em. Not sure why I got an offer to upgrade to an HD dvr for free when I have 2 of 'em. Wonder if I should because it looks like a newer dvr than the one I got back then but I have zero issues with the dvr's at the moment.
Posts: 5,090

06-02-2012, 05:46 PM	#19
loochy Hey Loochy, I'm hooome! Join Date: Oct 2008 Location: PooPooKaKaPeePeeShire Casino cash: $1990752	Quit and sign back up under your wife's name. That worked for me with att uverse. __________________ Hey Loochy, I'm hoooome!
Posts: 40,542

06-02-2012, 08:41 PM	#26
kcxiv In Search of a Life Join Date: Mar 2005 Location: Central Valley, Cali Casino cash: $8807996	call, if you dont get the deal you want, hang up and call back again. you will eventually get it.
Posts: 29,110

06-03-2012, 04:43 PM	#27
vailpass Psycho Bag Of Squanch Join Date: Sep 2001 Casino cash: $9594244	I've had DTV for 0ver 10 years now, when I want something I call and ask to speak with Customer Retention. I won't speak with anyone else. Tell them what you want and ask them what they can do to get it for you in order to keep you as a customer, then go quiet and let them talk. Be polite, friendly, and firm. I also do this for my wife's parents. Whenever they need something from DTV I call and say I'm her dad. I got them their first HD DVR for $99 total, second HD DVR for no charge. Customer Retention. __________________ “Education is a weapon whose effect depends on who holds it in his hands and at whom it is aimed.” Joseph Stalin
Posts: 69,591

06-03-2012, 08:16 PM	#28
The Bad Guy Scott Pioli Join Date: Jan 2001 Location: The Copacobana Casino cash: $9373645	DirecTV will never lose a customer over price of equipment. Hell, I was able to get their new 5 tuner home media center for 99 bucks. Listen to everyone. Call retention and lay it on thick. They'll give you enough credits to make everything good. __________________
Posts: 23,212

06-04-2012, 08:07 AM	#29
Titty Meat Inmem 2.0 Join Date: Aug 2007 Location: My house Casino cash: $2127558	I wasn't able to get direct TV because trees cover the south part of my apartment. Sent from my Nexus S 4G using Tapatalk 2
Posts: 75,302

06-04-2012, 11:15 AM	#30
YayMike Supporter Join Date: Sep 2009 Location: Baltimore Casino cash: $1885217	I agree with everyone that is saying to call in. If you get the right person, you will end up getting it for free, plus some comps out of it.
Posts: 1,171