DIRECTV(I can't take it anymore!) - Page 3

**IA_Chiefs_fan** · 09-13-2006, 07:11 AM

I recently switched to DIRECTV so I could get the NFL Sunday Ticket. I even purchased the Superfan so I could get most of the games in HD.
I have one receiver that's completely flaky.
They won't send me the free portable DVD Player I was promised.
My Superfan HD channels are freezing up so I couldn't use them this past Sunday.
I've had billing errors on both of the first two bills I've received.
Now the real problem: Calling Customer Service is a horrible experience. They have a crappy IVR system that is not user friendly and when you get a Customer Service Rep they're all foreign. They are very polite and I have yet to hurt their feelings but they cannot help me! They can speak English well enough to read scripted responses (again they are very polite) but they are unable to converse in a way that can solve a problem. I even spoke to a supervisor that it was semi-difficult to communicate with. The Supervisor was supposed to call me back last week and, of course, never did. Of course there's no direct line to her.
What can I do? Any ideas how I could reach an AMERICAN employee? I'd give anything to speak to some rude, under-paid English-speaking American Customer Service Rep!!!!!!!!!

htismaqe · 09-13-2006, 09:16 AM

Quote:

Originally Posted by Skip Towne

WOW! Just WOW!

Exactly what I thought after being a loyal customer for nearly 10 years.

I'm sure you could have fixed all of that all by yourself, right?

**Skip Towne** · 09-13-2006, 09:22 AM

Quote:

Originally Posted by htismaqe

Exactly what I thought after being a loyal customer for nearly 10 years.

I'm sure you could have fixed all of that all by yourself, right?

I very likely could have helped. Were all the installs at the same residence? You are allowed to use the MOVERS program twice a year if they are different locations. If it was just correcting a bad install I probably could have talked you through fixing it. This is the first I've ever heard of them inviting someone to leave. I'll bet the higher ups don't know about it or heads would roll.

Frazod · 09-13-2006, 09:31 AM

Quote:

Originally Posted by unlurking

I've got the 5 LNB and a brand new HD DVR (don't know about MPEG4, it's about a month old), but I cannot yet get local HD. Maybe there are doing a regional roll-out. I will have to call again and see when it might be available in my area. Thanks for the heads up.

Welcome to my personal hell. My dish won't pick up local channels, so I have to use a UHF antenna to get them in HD - the antenna picks up every channel EXCEPT channel 2, which just happens to be the local CBS affiliate. Therefore, if the local CBS channel carries the Chiefs game, DTV blocks its HD channel in my area, but I can't get it because my fucking DTV equipment won't pick it up. Couldn't watch last weekend's game in HD, and the local channel is, of course, carrying the Broncos game this week as their 4:00 game. I have Sunday Ticket for ONE REASON - to watch Chiefs games in HD. I'm paying $300 for this shit, and so far haven't got a single minute's use out of it.

Of course, if I had cable, and didn't pay any extra, I'd have no problems whatsoever.

**Skip Towne** · 09-13-2006, 09:33 AM

Quote:

Originally Posted by frazod

Welcome to my personal hell. My dish won't pick up local channels, so I have to use a UHF antenna to get them in HD - the antenna picks up every channel EXCEPT channel 2, which just happens to be the local CBS affiliate. Therefore, if the local CBS channel carries the Chiefs game, DTV blocks its HD channel in my area, but I can't get it because my fucking DTV equipment won't pick it up. Couldn't watch last weekend's game in HD, and the local channel is, of course, carrying the Broncos game this week as their 4:00 game. I have Sunday Ticket for ONE REASON - to watch Chiefs games in HD. I'm paying $300 for this shit, and so far haven't got a single minute's use out of it.

Of course, if I had cable, and didn't pay any extra, I'd have no problems whatsoever.

I'd go with cable. Seriously

Frazod · 09-13-2006, 09:33 AM

And yes, their customer service sucks balls. I generally get English-speaking types, but now that I know they're in Oklahoma, well, that certainly explains a few things. I'd probably be better off with the foreigners.

Frazod · 09-13-2006, 09:34 AM

Quote:

Originally Posted by Skip Towne

I'd go with cable. Seriously

For the first time in 5 1/2 years, some useful advise.

htismaqe · 09-13-2006, 09:41 AM

Quote:

Originally Posted by Skip Towne

I very likely could have helped. Were all the installs at the same residence? You are allowed to use the MOVERS program twice a year if they are different locations. If it was just correcting a bad install I probably could have talked you through fixing it. This is the first I've ever heard of them inviting someone to leave. I'll bet the higher ups don't know about it or heads would roll.

No, it was the same residence. They came out and installed the HD LNB (that part was free) and immediately I had problems with poor signal quality on the non-HD channels. I thought it was out-of-alignment, so they came back and looked it over, told me nothing was wrong, and charged me $36.

So, I called them and told them it was still doing it. They came back, looked it over, changed out a bunch of cables and some other stuff, and charged me $155.

It started doing it again about 3 days later so I called and explained to them what was going on, told them I wasn't gonna pay for another unsuccessful house visit, and they said flat-out that if I wasn't happy I could always go to Dish Network or cable...

The problem turned out to be the box on the back of the dish itself (I think you were the one that actually told me about it)...

**Skip Towne** · 09-13-2006, 09:46 AM

Quote:

Originally Posted by htismaqe

No, it was the same residence. They came out and installed the HD LNB (that part was free) and immediately I had problems with poor signal quality on the non-HD channels. I thought it was out-of-alignment, so they came back and looked it over, told me nothing was wrong, and charged me $36.

So, I called them and told them it was still doing it. They came back, looked it over, changed out a bunch of cables and some other stuff, and charged me $155.

It started doing it again about 3 days later so I called and explained to them what was going on, told them I wasn't gonna pay for another unsuccessful house visit, and they said flat-out that if I wasn't happy I could always go to Dish Network or cable...

The problem turned out to be the box on the back of the dish itself (I think you were the one that actually told me about it)...

I wish the powers that be could hear this story. I'm going to try to find an email addy for the president. His phone number is 888 237 8327.

**The Bad Guy** · 09-13-2006, 10:02 AM

You have to milk the retention system.

Currently, I'm getting HBO/CInemax/Stars and only paying for one of them.

I get the HD package free.

15 bucks off my base package.

They've given me so many credits it's ridiculous.

I have Sunday Ticket and Superfan as well with DVR service and an additional receiver and I haven't had a bill in 3 months.

I refered two people, but still.

I have had numerous problems with their movers connection, a refurbished tivo catching on fire, an installer drilling into the apartment I'm staying in when I specifically told him no drilling.

But, they have paid for their mistakes with me.

Just call retention and explain the problem to them. Call the normal 1800Directv number and ask to speak to the retention department.

htismaqe · 09-13-2006, 10:07 AM

Quote:

Originally Posted by The Bad Guy

You have to milk the retention system.

Currently, I'm getting HBO/CInemax/Stars and only paying for one of them.

I get the HD package free.

15 bucks off my base package.

They've given me so many credits it's ridiculous.

I have Sunday Ticket and Superfan as well with DVR service and an additional receiver and I haven't had a bill in 3 months.

I refered two people, but still.

I have had numerous problems with their movers connection, a refurbished tivo catching on fire, an installer drilling into the apartment I'm staying in when I specifically told him no drilling.

But, they have paid for their mistakes with me.

Just call retention and explain the problem to them. Call the normal 1800Directv number and ask to speak to the retention department.

I've done the retention thing, with DirecTV and cable. It does me know good to pay ANYTHING for a service that simply doesn't work...

09-13-2006, 07:11 AM
IA_Chiefs_fan Supporter Join Date: Jun 2002 Casino cash: $2339714	DIRECTV(I can't take it anymore!) I recently switched to DIRECTV so I could get the NFL Sunday Ticket. I even purchased the Superfan so I could get most of the games in HD. I have one receiver that's completely flaky. They won't send me the free portable DVD Player I was promised. My Superfan HD channels are freezing up so I couldn't use them this past Sunday. I've had billing errors on both of the first two bills I've received. Now the real problem: Calling Customer Service is a horrible experience. They have a crappy IVR system that is not user friendly and when you get a Customer Service Rep they're all foreign. They are very polite and I have yet to hurt their feelings but they cannot help me! They can speak English well enough to read scripted responses (again they are very polite) but they are unable to converse in a way that can solve a problem. I even spoke to a supervisor that it was semi-difficult to communicate with. The Supervisor was supposed to call me back last week and, of course, never did. Of course there's no direct line to her. What can I do? Any ideas how I could reach an AMERICAN employee? I'd give anything to speak to some rude, under-paid English-speaking American Customer Service Rep!!!!!!!!!
Posts: 2,033

09-13-2006, 09:33 AM	#35
Frazod WE ARE THE CHAMPIONS Join Date: Aug 2000 Casino cash: $3065085	And yes, their customer service sucks balls. I generally get English-speaking types, but now that I know they're in Oklahoma, well, that certainly explains a few things. I'd probably be better off with the foreigners.
Posts: 119,506

09-13-2006, 10:02 AM	#39
The Bad Guy Scott Pioli Join Date: Jan 2001 Location: The Copacobana Casino cash: $9373645	You have to milk the retention system. Currently, I'm getting HBO/CInemax/Stars and only paying for one of them. I get the HD package free. 15 bucks off my base package. They've given me so many credits it's ridiculous. I have Sunday Ticket and Superfan as well with DVR service and an additional receiver and I haven't had a bill in 3 months. I refered two people, but still. I have had numerous problems with their movers connection, a refurbished tivo catching on fire, an installer drilling into the apartment I'm staying in when I specifically told him no drilling. But, they have paid for their mistakes with me. Just call retention and explain the problem to them. Call the normal 1800Directv number and ask to speak to the retention department. __________________
Posts: 23,212