Damn you Sprint..

[The Bad Guy]

I've had the same cell phone for 2 years and it appears the charging plug inside the phone has gone bad.

I love the phone, but the guy at Sprint says I can get 150 off a new phone.

Great. I find the phone I want. However, it's the show model - meaning that about 100 people have handled the phone and it's constantly on.

I didn't want that one. Problem is, they are sold out everywhere.

So they tell me to call Sprint and they can get me the phone.

They don't honor the 150 dollar credit on the phone. I ask them why, they say you have to buy a phone in the store to get the credit.

What type of sense does this make? I want a perticular phone, but the store doesn't have it and say they won't be getting it anytime soon because of demand. Why can't they honor the credit for the phone over the phone?

It makes zero sense.

Just another reason to hate Sprint. What are some of your Sprint horror stories?

[SLAG]

I have had them All...

Starting with Cellular One... Then they got bought out by verizon So i used them... then I got a job for sprint so i had sprint for 2 years... (Sprint Quality and Verizon Quality-Both CDMA- were the worst i have ever had) then I didnt have a phone for awhile then signed up with Virgin Mobile then ATT Prepaid then I went and did a 1 yr Contract with Cingular and then when that Was up I switched to NeXtel

I LOVE nextel

LOVE IT!

Call Quality is top Notch and I have a Man Crush on the Walkie Talkie.

my $279 i875 (i870) is on its way

[Bob Dole]

Originally Posted by 4th and Long

I stayed with those bastards for 7+ years until I finally had enough of their crap. SPRINT cares not about their customers. It's no wonder they have lay off after lay off. People are dropping them left and right.

If Bob Dole can find a comparable plan, he'll be gone in March. The problem is that most of the folks Bob Dole talks to are also with Sprint, so Bob Dole will need to adjust his calling habits.

[4th and Long]

Originally Posted by Bob Dole

If Bob Dole can find a comparable plan, he'll be gone in March. The problem is that most of the folks Bob Dole talks to are also with Sprint, so Bob Dole will need to adjust his calling habits.

I see your delima. Good luck. You're going to need it.

[SLAG]

Originally Posted by Bob Dole

If Bob Dole can find a comparable plan, he'll be gone in March. The problem is that most of the folks Bob Dole talks to are also with Sprint, so Bob Dole will need to adjust his calling habits.

Go with Nextel.

you get the Mobile to Mobile (Sprint to Nextel and Visa Versa)

and that should solve your problems


49 bucks for 300 Outgoing Min. Unlimted N&W, Unlimited Incoming Calls, Free Long Distance Unlimited Walkie Talkie

[Valiant]

Originally Posted by Bob Dole

FWIW, here's an update.

Bob Dole went to check the Treo 650 prices on the Sprint site a couple of weeks ago and noticed that the bastards have now changed the effective date for Bob Dole's $150 "New for You" rebate to 12/2007. Apparently, since they opted to replace Bob Dole's Toshiba VM rather than repair it, it logged as a new phone activation and bumped the "New for You" eligibility date forward. Bob Dole was annoyed, but opted not to do anything about it until closer to the original March date.

So Bob Dole was paying bills this morning and noticed that his usual Sprint PCS bill was $1.97 higher than normal. After wading through 6 pages of nonsense, it boiled down to some game playing with the Equipment Protection Plan, which apparently went up yet again to $6 per month.

Equip Prot Jan 1 to Jan 1 = 0.16
Equip Prot Jan 1 to Jan 31 = -5.00
Equip Prot Feb 1 to Feb 28 = 6.00
Equip Prot Jan 2 to Jan 31 = 5.81

Now ignoring that 5.81+16 doesn't add up to 6.00, Bob Dole is wondering why the **** they are jacking with the January protection billing on this bill anyway, since January was paid for with the December billing. So Bob Dole decided he felt like being a PITA and called Sprint customer service figuring he'd kill two birds with one stone.

After Bob Dole finally got the CSR to understand that if he's being billed in advance for Feb's protection plan, it's fairly logical to assume that Jan's was paid for in advance as well and shouldn't be on this bill at all, they didn't have any problem. Then we get into the whole "New for You" discussion and things go south fast.

Apparently, Sprint doesn't really want to offer you any sort of reward for having maintained an account with them in good standing for 2 years, and the store's original tactic of not honoring the $150 instant savings if you are a current customer is SOP.

After about 45 minutes and bumping up the food chain, Bob Dole did get them to offer a Treo 650 for $449, with a $150 "New for You" rebate. With the current Palm $50 rebate, that would put the final price at $249, which isn't all that bad but is still a ****load of money for a damned phone. They are no longer running the buy-back program that would have netted Bob Dole an additional $75 for his original Toshiba, which would have brought the out-of-pocket down under $200 and is all Bob Dole was looking for in the first place.

Anyone want to buy a barely used Sanyo MM-8300 that still has the protective plastic covering on the internal screen?

You can also try this to get cheaper newer phones...

1. Go to Sprint or any retailer that sells thier phones or any carrier you want... Preferably a 3rd party retailer because they have better rebates in addition to manufacturer rebates..

2. Sign a new contract, not a old one or existing one... You need to sign the new contract, that way you get all the rebates and cheaper price up front...

3. Go home and cancel the contract that night or the next day.. You usually have 14 day grace period or return policy before they hit you with the cancelation fee... Make sure you cancel the phone over the phone.. The stores will try and force you to return the phone if you do it there... You can say it got stolen, but doing it over the phone is easier...

4. After phone is canceled, call in the new phone and have them transfer your old account into the new phone either thru sim, or ied numbers...

This way you get the phone you want, a cheaper price up front and possibly a rebate from the 3rd party seller like best buy...

[Valiant]

Originally Posted by 4th and Long

I stayed with those bastards for 7+ years until I finally had enough of their crap. SPRINT cares not about their customers. It's no wonder they have lay off after lay off. People are dropping them left and right.

Actually they lay them off because they pay their customer service people 40+k a year.. Hell I have friends that have worked there for 3 years making 60k a year.. They pay way to much for the labor and give out raises and bonus to often...

[The Bad Guy]

Originally Posted by SLAG02

I have had them All...

Starting with Cellular One... Then they got bought out by verizon So i used them... then I got a job for sprint so i had sprint for 2 years... (Sprint Quality and Verizon Quality-Both CDMA- were the worst i have ever had) then I didnt have a phone for awhile then signed up with Virgin Mobile then ATT Prepaid then I went and did a 1 yr Contract with Cingular and then when that Was up I switched to NeXtel

I LOVE nextel

LOVE IT!

Call Quality is top Notch and I have a Man Crush on the Walkie Talkie.

my $279 i875 (i870) is on its way

Coincidentally, I hate Nextel and feel the walkie-talkie is the most overrated cell phone add-on ever.

My brother had Nextel. He was held up with a knife in Boston and had to give the guy his cell phone and wallet.

Right after the altercation, he called Nextel to shutdown his service until he could afford to get a new phone.

After about a month, he got a new phone. You would think that since his phone was STOLEN that they would waive the bill for the month? Not a chance. He had to pay for the whole month when he didn't have a phone because he couldn't afford one after the incident.

He got his new phone and after a month it died. He took it to Nextel and they told him he would have to buy a new phone because his broken phone was his fault because it was dropped.

He was adament he never dropped it that it just stopped turning on.

After that moment, he said he would pay the disconnect fee and end his service with Nextel.

They sent him a 600 dollar bill for early termination. The early termiantion fee was 250 (I believe, not 100% on that) and he called for an itemized bill for why it was so much.

They have yet to send one. But they keep insisting he pay 600 dollars.

I would never invest a dollar of my money after the way he was treated.

[The Bad Guy]

Originally Posted by Bob Dole

FWIW, here's an update.

Bob Dole went to check the Treo 650 prices on the Sprint site a couple of weeks ago and noticed that the bastards have now changed the effective date for Bob Dole's $150 "New for You" rebate to 12/2007. Apparently, since they opted to replace Bob Dole's Toshiba VM rather than repair it, it logged as a new phone activation and bumped the "New for You" eligibility date forward. Bob Dole was annoyed, but opted not to do anything about it until closer to the original March date.

So Bob Dole was paying bills this morning and noticed that his usual Sprint PCS bill was $1.97 higher than normal. After wading through 6 pages of nonsense, it boiled down to some game playing with the Equipment Protection Plan, which apparently went up yet again to $6 per month.

Equip Prot Jan 1 to Jan 1 = 0.16
Equip Prot Jan 1 to Jan 31 = -5.00
Equip Prot Feb 1 to Feb 28 = 6.00
Equip Prot Jan 2 to Jan 31 = 5.81

Now ignoring that 5.81+16 doesn't add up to 6.00, Bob Dole is wondering why the **** they are jacking with the January protection billing on this bill anyway, since January was paid for with the December billing. So Bob Dole decided he felt like being a PITA and called Sprint customer service figuring he'd kill two birds with one stone.

After Bob Dole finally got the CSR to understand that if he's being billed in advance for Feb's protection plan, it's fairly logical to assume that Jan's was paid for in advance as well and shouldn't be on this bill at all, they didn't have any problem. Then we get into the whole "New for You" discussion and things go south fast.

Apparently, Sprint doesn't really want to offer you any sort of reward for having maintained an account with them in good standing for 2 years, and the store's original tactic of not honoring the $150 instant savings if you are a current customer is SOP.

After about 45 minutes and bumping up the food chain, Bob Dole did get them to offer a Treo 650 for $449, with a $150 "New for You" rebate. With the current Palm $50 rebate, that would put the final price at $249, which isn't all that bad but is still a ****load of money for a damned phone. They are no longer running the buy-back program that would have netted Bob Dole an additional $75 for his original Toshiba, which would have brought the out-of-pocket down under $200 and is all Bob Dole was looking for in the first place.

Anyone want to buy a barely used Sanyo MM-8300 that still has the protective plastic covering on the internal screen?

Just wait till you activate your new phone and they hit you with a 37 dollar new phone activation fee.

They refused to waive mine. It's all because of the merge with Nextel.

[Simplex3]

Originally Posted by The Bad Guy

Coincidentally, I hate Nextel and feel the walkie-talkie is the most overrated cell phone add-on ever.

Nextel's push to talk was implemented because they had extra RF bandwidth. They're the only major carrier I know of that used the Motorola branded network (can't think of the name, GSM is TMobile and Cingular, CDMA is Sprint and Verizon). That Motorola network had a spare channel just for sending a signal from the handset to the tower to indicate "I want to place a call". That channel was half duplex, so they couldn't run regular voice calls on it but the COULD run walkie-talkie type calls on it. They started offering the push to talk calls for free because the call never left their network and they were just using up otherwise wasted RF space on their network.

Bet that was more than you wanted to know, huh?

[SLAG]

Originally Posted by Simplex3

Nextel's push to talk was implemented because they had extra RF bandwidth. They're the only major carrier I know of that used the Motorola branded network (can't think of the name, GSM is TMobile and Cingular, CDMA is Sprint and Verizon)..

Bet that was more than you wanted to know, huh?

Its called iDEN


and We can discuss all day

[StcChief]

Originally Posted by The Bad Guy

Just wait till you activate your new phone and they hit you with a 37 dollar new phone activation fee.

They refused to waive mine. It's all because of the merge with Nextel.

Some how if you order phone off website, this can be waived.... the $37 is for the store guy to do it. I've been told.
I bitched when I got ours 3 years ago, and they dropped the fee, gave as credit on my first bill.

[trndobrd]

Sprint = keep all of your billing statements forever.

Twice I was billed for charges on month A, paid month B, and rebilled in month C for the very thing I paid the previous month. Why they would pay good money for customer service reps with math skills below the 4th grade level is beyond me. Connectivity issues I can live with, screwing up my bill is not acceptable.

Enjoying T-mobile now.