Installing a passenger side mirror?

[Hootie]

some dipshit kicked/punched my side mirror off and I had to go to ebay to buy a replacement...

I am not savvy enough (I'm a dipshit) to install it myself and I am getting a little bit of work done tomorrow at an auto shop and I'm going to bring the mirror with me and ask them to install it for me...

how much should I be expecting them to charge me for that labor since I have already bought the part?

[SAUTO]

Really? You claimed you had a low labor rate, yet you inflated the book times 10 to 20 percent. You words dude. You typed them.

That isn't fully honest. No matter what you claim
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[Exoter175]

Originally Posted by JASONSAUTO

Really? You claimed you had a low labor rate, yet you inflated the book times 10 to 20 percent. You words dude. You typed them.

That isn't fully honest. No matter what you claim
Posted via Mobile Device

Did I type them?

Exactly as you said?


I'm pretty sure that if you read through it all, my words state that my book prices were scaled up 10% to account for my accommodations, my thoroughness, and to bring that number closer to the industry average, as I was using a bottom third program according to comparable numbers.

Nothing about that is dishonest at all.

I never once stated that I changed my labor rate, ever, or at all, my labor rate was always the same.

From day 1 of every business I have opened so far, which is two more than you have, my book hours were set on day 1, and labor rate was set on day 1.

To be honest, my labor rate was set before I moved into the location.

I never once changed the rate or the book scale, I never once altered or adjusted a customers bill without their consent to do so.

I honor my contracts and the customers get exactly what they pay for, excellent work, excellent service, and an affordable price.


Seriously, do yourself a favor and find a way to gain a few more points of intelligence, and then read this thread again.

If your brain is even possible of comprehending what I am telling you, even at the most basic level, you'll hopefully understand that what I am telling you is a business practice that almost every business does, that there is absolutely NOTHING dishonest about it, at all.

In all actuality, chances are that you and I run two different programs, and I run one that runs a much leaner book than you do, and you might run a much fatter book than I do, which would account for why you say that you've never ran over book time, and I have.

Take this as an example.

I run program A, you run program B.

To do an Intake Manifold Gasket, your book calls for 3.0 hours standard, mine for 2.5 hours standard. Since my book is adjust for 10% more labor hour, my new book hours are 2.75, to your 3.0

If our labor rates were equal, which I'd guess you'd be near my mark if you were in the metro, I'd be cheaper than you, providing better work, better customer service, and an overall better experience.

Yet you'd call me dishonest.


Jason, trust me when I tell you this, I'm smarter than you when it comes to business. There is more of a chance that you simply do not comprehend the business world as well as I do, and thus you are confused, but make no mistake about this, my practice is not dishonest, nor is the way I adjust MY business to fit MY needs so I can pass YOU the savings on MY work.

Get it?

If by this point you aren't completely convinced and in full acknowledgement that my practices are legal, sound, and incredibly honest, then perhaps you are too closed minded and judgmental for this argument, which is probably why that "country life" you spoke of, suits you better. This is a world of adaption and change, especially in business, and I seem to be the one pioneering great change, while you're sitting there on your new fangled broadband connection arguing with me about how the earth is still flat.

If you have a point, make it, if not, then this is nothing but a pissing match and I've got a much bigger dog in this fight than you do, so lets move on shall we? Before Saul comes in here re-reads 15 pages of posts and tries to rekindle an argument on the grounds that he wants to argue about something I mistyped earlier.

[SAUTO]

I'm not reading all that.

You can't understand simple points.

You stated you would raise book time 10 to 20 percent.

I didn't state you changed your labor rate.


You advertised a low labor rate to get the customers through the door.

THEN you inflate the labor hours top make up for it.


That's not totally honest
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[SAUTO]

Originally Posted by Exoter175

You sit here and say you didn't expect it, but you call it unreasonable and call them crooks for not doing it for 20 dollars or less.

You still do not UNDERSTAND the point everyone is driving across to you. This is a business, not a charity, kid. You might have a shitty car you don't appreciate, knowing that it'll cost a ton to fix later on, but in the eyes of a mechanic, your car is just like the next Mercedes that pulls up. Its going to cost you the same labor hour that it'll cost on the Mercedes. Why in the actual **** would you ever assume that the state of your car has anything to do with how much I'm going to charge you?

Which brings me to my second point.

Labor Hour. If you don't understand what Labor Hour is, or what it means, you shouldn't be dictating price.

Simply put, Labor Hour is what I'm going to charge you PER HOUR to fix your car. IT doesn't stop there though, because I'm probably going to pull up something like Mitchell or Alldata to find out how long it is going to take me to fix it, when you come in and ask for a quote, and I'm probably going to mark up the base labor hour by 10-25% on top of that.

Why? Because its going to cost me 400+ per day to have this building with these tools, with these employees, with the insurance to cover all of them, just to be in business. I have to make my money somewhere, and where I make it is labor hour, and parts.

Since you are bringing in a part I can't mark up, I ONLY make money on the labor hour, where I'm less likely to discount you on.

If you don't like the costs associated with running a business and having work done by professionals, use your mexicans, but understand there is nothing Constitutional or Patriotic about what you are doing, and you are only hurting the economy because you are a cheap ****.



And this is why you're a moron. Entitled? No. Lawful and helpful to the economy? Yes.

You say reasonable to a Mexican for 20 bucks, I see liability, economic downturn, and a cheapskate.

You're all full of negativity but understand this, when they **** up something on your car, you have no ability to go after them for damages, and they won't be paying you back for their mistakes. If you did it at my shop, you'd be taken care of because you get what you pay for, and with a business, by law, I'm supposed to take care of you if I **** up.


.
This. But, as I've said, labor hour is labor hour. It doesn't go up or down depending on the condition of the car being worked on.

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[SAUTO]

Your words are up there.

No where did you mention the book you use pays lower than all other bold, which is bullshit I have them and where one shorts you it makes it up on other jobs, or any of the other bullshit I have made up since this post.
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[Exoter175]

Originally Posted by JASONSAUTO

I'm not reading all that.

You can't understand simple points.

You stated you would raise book time 10 to 20 percent.

I didn't state you changed your labor rate.


You advertised a low labor rate to get the customers through the door.

THEN you inflate the labor hours top make up for it.


That's not totally honest
Posted via Mobile Device

When did I ever state, or imply that I advertise a lower labor rate to get people into the door, only to inflate the labor hours to make up for it?

Please, do yourself the due diligence of finding those words in ANY of my replies before you speak again.

I'll give you a hint, I didn't.

Originally Posted by JASONSAUTO

Your words are up there.

No where did you mention the book you use pays lower than all other bold, which is bullshit I have them and where one shorts you it makes it up on other jobs, or any of the other bullshit I have made up since this post.
Posted via Mobile Device

Nowhere did I mention the phrase "I run my business this way, or this is how I have ran my business".

I was giving the guy a hypothetical scenario of what most businesses will do in this case, and using myself as the hypothetical business, explaining to him how HE the customer and I the owner would operate.

I however was not implying that I PERSONALLY would do this AT MY BUSINESS.

Just explaining to the guy who has NO CLUE WHATSOEVER how this industry works, how things will go for him.

You tell me that I have a problem reading or accepting points.

How many times now have I mentioned that the aforementioned quote was a hypothetical?

How many times now have I mentioned EXACTLY HOW I PERSONALLY RUN MY BUSINESS?

Have I not made it crystal ****ing clear with you, that my increase is 10% on one of the industry's lowest software books, and that the increase doesn't even raise me out of the top 2/3rds of those books?


Do yourself a favor, catch a clue, buy a clue, for all sakes, STEAL a clue, but you just don't get it.

At all.

Even when I explain to you EXACTLY how this works, you ignore it.

Not more than a page or two ago I explained to you that from day 1 my labor hour markup was set, and my labor rate was set.

And you tell me that I wrote that I advertise a low price to get people into the door, to raise my hours on them to make up for it?


Did anybody else see a post of mine where it says that or even remotely implies that, past my hypothetical first few posts explaining to the OP why he has no clue about this business?

No, nobody else did. Why? Because people read the ****ing response you god damned buffoon.


Remember how we spoke about assumptions earlier? Where you made many more assumptions than I, yet you claimed me the one making them?

You are assuming, as you've stated that I've said it and I haven't, that I advertise low rates to bring people in to raise the hours to make up for it in the end.

That's an assumption because I surely did not make that statement, ever.

Find it, or shut the hell up about it already, you're starting to piss me off. My mother warned me about arguing with idiots. "They'll only drag you down to their level and beat you with experience", she said.

[KC native]

Originally Posted by Exoter175

And those prices are exorbitantly high because they have to run a business. At 110 dollars per labor hour, they are going to make a killing, but it costs them money to run that business with all of the people they have to pay.

Despite that, there are people out there that want their cars worked on ONLY by trained professionals backed by insurance and a warranty, that is what you pay for at a dealership.

Smaller ships like my previous two shops, can give you that same quality of work, insurance, and warranty, at about 60% of the cost, by lowering my labor rate and not scaling my book time nearly as much as a dealership does. Not to mention, I have the ability to "haggle" my own prices down to make a sale if I need to, that doesn't happen at the dealership.


If I told you what the dealership marks its parts costs up by, and how much they inflate their book numbers, you guys would shit yourselves.

Ugh, you work for a ****ing stealership? I'm sorry but stealership mechanics can kiss my dick. Most jobs I can handle. If I don't have the time or desire to fix it, I avoid ****ing stealerships at all costs. Mom and Pop shops charge rates that are more fair and generally give breaks on book time. They also don't bitch if I bring my own part because I have connections to get parts at better prices.

And in my experience stealership mechanics regularly "miss" warranty repairs and are very creative in figuring out ways to be reimbursed by the manufacturer and get paid by the customer.

I had a bent lower control arm on my regular 08 Mazda 3. That thing was at the ****ing stealership 4 times and they missed it everytime. When I was trying to get a warranty claim on my tires since I had been assured by the stealership that nothing was wrong with my suspension, the lacky at NTB spotted it within 10 minutes. The ****ing assholes at the stealership tried to say my shocks were bad despite me replacing them myself. When I shot that down, the dickheads tried to say that it was because my tires were soft.

**** stealerships and their mechanics.

[KC native]

Originally Posted by chiefforlife

This is getting out of hand.

Actual book time on that mirror is 1 hour. If you called my shop and asked, we would quote you 1 hour. Period.

We do install bulbs on most vehicles at no charge other than the bulb itself. If you are a good customer, we probably wouldnt charge you at all for that. I have made many a customer by doing this for someone in the parking lot and saying, there you go its on me.

I think exort is getting hammered here, a lot of shops do what he is saying.

**** that. He runs a stealership service shop.

Just in case any one is wondering, stealerships make more money off of their service shops than they do selling cars.

[SAUTO]

Lol he's telling people how a businesses is run BUT it's not how he ran his.
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[Exoter175]

Originally Posted by KC native

Ugh, you work for a ****ing stealership? I'm sorry but stealership mechanics can kiss my dick. Most jobs I can handle. If I don't have the time or desire to fix it, I avoid ****ing stealerships at all costs. Mom and Pop shops charge rates that are more fair and generally give breaks on book time. They also don't bitch if I bring my own part because I have connections to get parts at better prices.

And in my experience stealership mechanics regularly "miss" warranty repairs and are very creative in figuring out ways to be reimbursed by the manufacturer and get paid by the customer.

I had a bent lower control arm on my regular 08 Mazda 3. That thing was at the ****ing stealership 4 times and they missed it everytime. When I was trying to get a warranty claim on my tires since I had been assured by the stealership that nothing was wrong with my suspension, the lacky at NTB spotted it within 10 minutes. The ****ing assholes at the stealership tried to say my shocks were bad despite me replacing them myself. When I shot that down, the dickheads tried to say that it was because my tires were soft.

**** stealerships and their mechanics.

I've worked at a number of stealerships, I've owned two mom and pops, and again work at a stealership.

That being said, one is not always like the other.

I know I'm not ever going to change your opinion on the matter, but understand something for me real quick. Mechanics only look at what they are told to look at. It is up to the service writer to direct them to the issue. It is up to you, to direct the service writer on what the issue is, so he can pass it on to the mechanic.

You can't blame the mechanic, sometimes it is the service writer at fault, and a lot of times, the majority of the case ends up being the Customers fault for not being direct and specific with the service writer.

If you walk in and toss the keys to the service writer and say "There's something wrong with it, it drives funny", you're literally telling the service writer to **** off and the Mechanic is going to be in for a very long day of trying to figure out your incompetence.

That being said, I am not a greasemonkey, I'm not going to work on your mothers prius when she comes in, unless it has electrical problems or requires serious diagnostic work. That is my job, that is my forte. I'm the monkey in the back with the degrees and certificates in a specialized field who you get to pay an arm and a leg to because nobody else in the area can do what I can.

You shouldn't be mad about that though, it took a lot of money for me to get the education and the certificates that I have to be able to be in the position I am, you're not going to get cheap or free work out of me when I've already paid my dues.

As far as your mom and pop bit, they pass on the savings to you because they have much lower overhead, however, unless we're talking back woods repair like Sauto over here, most mom and pops won't let you bring in your part and if they do, they'll be charging every bit of the hours they see fit to make up for it.

Also, that discount you think you can get at a better price isn't true, whatever you get something at, I promise you I'll get it cheaper, the difference is will I sell you that part at cost? No, not a chance in the world. Not unless we were family.

['Hamas' Jenkins]

How the **** did this thread top 400 ****ing posts?

[Exoter175]

Originally Posted by KC native

**** that. He runs a stealership service shop.

Just in case any one is wondering, stealerships make more money off of their service shops than they do selling cars.

Well no shit sherlock, how do you think companies are able to produce a car at a loss, and not run deeply into the red? Service.

You don't buy a car thinking you'll never have to fix it, and if you do, you are incredibly naive.

And no, I do not run a stealership service shop....

Originally Posted by JASONSAUTO

Lol he's telling people how a businesses is run BUT it's not how he ran his.
Posted via Mobile Device

Because I'm letting them know how the industry works you ****ing moron. I know how it works, I've been in it all my life.

I realize that since you lack the brainpower to innovate that you might not understand this, but when I started my first job, what I wanted to achieve was a happy median between efficiency and swiftness, without ever sacrificing the quality of our work, or the cost to the customer.

If I were to ask you how to do that, you'd probably think about it for the next 5 years, google it, forget about it, and that's that.

So of course I'm going to tell you how the industry is ran, and sometimes tell you where my business will differ. I'm not going to give you all the secrets to my success, but I'll surely tell you where most business practices are ancient or wrong.

[Exoter175]

Originally Posted by 'Hamas' Jenkins

How the **** did this thread top 400 ****ing posts?

Sauto being dumb, Saul trying to be smart, and me trying to explain to the Idiot OP how the industry works, how reality works.

[KC native]

Originally Posted by loochy

Summary:

Hootie is a bad person.
Extorter is a bad person.

[SAUTO]

Originally Posted by Exoter175

And those prices are exorbitantly high because they have to run a business. At 110 dollars per labor hour, they are going to make a killing, but it costs them money to run that business with all of the people they have to pay.

Despite that, there are people out there that want their cars worked on ONLY by trained professionals backed by insurance and a warranty, that is what you pay for at a dealership.

Smaller ships like my previous two shops, can give you that same quality of work, insurance, and warranty, at about 60% of the cost, by lowering my labor rate and not scaling my book time nearly as much as a dealership does. Not to mention, I have the ability to "haggle" my own prices down to make a sale if I need to, that doesn't happen at the dealership.


If I told you what the dealership marks its parts costs up by, and how much they inflate their book numbers, you guys would shit yourselves.

right here you say you have lower labor rates and you don't scale the labor hours as much as a dealer.


Buy you do scale them.

so you get people in the door with a low labor rate then hike up the hours (scaling you call it) to make up the difference.


But since you don't see the "scaled hours" every time , it's in the computer program which you set initially, it's not there.


All of that is in more posts of yours throughout this thread.
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