Misc OMG Sprint FINALLY starting to get it? - Page 4

**petegz28** · 08-07-2008, 09:23 AM

I am listening to Dan Hesse talk about how our customer service #'s are greatly improving cause get this...are you ready???

WE ARE TAKING CARE OF THE CUSTOMER!!!!

Shit you I do not I say!

Treating the customer in the retail stores like they are the most important person?

Not focusing so hard on getting customers off the phone quick in call centers and instead taking care of them with 1 phone call so they don't call back 100 times?

And the CAPPER! The admission from the top that it used to be the "EXACT opposite".

There is hope.....1000 points of light...stay the course.....the attidue of a lot of people in this city would greatly improve if Sprint turns it around.

And right now we are kicking ass down that path...just hope it keeps going!

jynni · 08-07-2008, 02:11 PM

From what I have heard the Instinct is not really a full Smartphone - at least not yet. I'm not sure if software upgrades are planned to make it so.

phisherman · 08-07-2008, 02:33 PM

Quote:

Originally Posted by jynni

From what I have heard the Instinct is not really a full Smartphone - at least not yet. I'm not sure if software upgrades are planned to make it so.

what makes it a "full smartphone"?

vailpass · 08-07-2008, 02:41 PM

Quote:

Originally Posted by phisherman

what makes it a "full smartphone"?

sync with Outlook? compatible with other e-mail platforms? operate from the heel of my shoe?

**The Bad Guy** · 08-07-2008, 02:43 PM

Quote:

Originally Posted by phisherman

you on SERO?

Nope.

phisherman · 08-07-2008, 02:57 PM

the instinct does sync with outlook.

R&GHomer · 08-07-2008, 04:49 PM

Quote:

Originally Posted by phisherman

the instinct does sync with outlook.

My understanding is while, it will sync with outlook email, it doesn't sync with calendar completely. I've heard they are talking about fixing it though, not completely sure about that one. The instinct is so close to being a full smartphone as it is they may not. I really don't care either way. I have meeting notice reminders and all that stuff turned off on my treo anyway. It's just annoying to me.

The instinct at the price they are selling it at, and what it does is outstanding. Coupled with the "simply everything" plan for $99 you can't beat it IMHO

**The Franchise** · 08-07-2008, 05:12 PM

Quote:

Originally Posted by phisherman

you on SERO?

I am...and I'm damn happy that I am.

I've been with Sprint for 3 years now and I've never really had a problem with them at all.

08-07-2008, 05:27 PM

Heh. My neighbor is a Sprint guy. He heard me talking about a ruggedized phone so he brought a couple test models for me to check out for a day or so. The first one wouldn't turn on. The second one turned on but when I made a call it locked up and wouldn't respond to anything I did, not even depressing the power button.

Heh. I guess I'll be staying with Verizon.

unlurking · 08-07-2008, 06:29 PM

I've been with Verizon since 2000 because of their customer service. Unfortunately they have a habit of crippling their phones. Rumored specs have come out showing them to be crippling the HTC Touch Pro (Raphael) to only a 400mhz processor, 128mb ram, no accelerometer. The Sprint HTC Touch Pro version (Herman) is supposed to be 528mhz, 256 mb ram, and includes the accelerometer.

If that's true, **** Verizon. I'm either going to Sprint or AT&T. Will likely depend on when the SEX1 and Touch Pro come out.

**petegz28** · 08-07-2008, 06:48 PM

Quote:

Originally Posted by unlurking

I've been with Verizon since 2000 because of their customer service. Unfortunately they have a habit of crippling their phones. Rumored specs have come out showing them to be crippling the HTC Touch Pro (Raphael) to only a 400mhz processor, 128mb ram, no accelerometer. The Sprint HTC Touch Pro version (Herman) is supposed to be 528mhz, 256 mb ram, and includes the accelerometer.

If that's true, **** Verizon. I'm either going to Sprint or AT&T. Will likely depend on when the SEX1 and Touch Pro come out.

If you are into that stuff why go with anyone but Sprint? Sprint is cheaper than ATT and has the fastest network. Verizona nd ATT are just getting to 3G and acting like it's a new revelation. Sprint is rolling out 4G this year.

unlurking · 08-07-2008, 06:58 PM

I had Sprint from 98-99 and swore I would NEVER go back. I was a day away from filing a small claims suit against them. Thanks to an employer getting the same **** around and threatening to drop about 500 service accounts, I got fixed. As soon as my contract ended I went to Verizon.

VZW customer service has been beyond reproach in my experience. The ONLY reason I'm considering leaving is because I really want a fully functioning Touch Pro or SEX1. Besides, EVDO rev. A has been very good to me. Better than friends with 3G.

If Verizon DOESN'T cripple Raphael, Sprint would have to give me 2 Herman's free for me to consider switching. I'd probably switch to AT&T for 1 free SEX1.

**BigRedChief** · 08-08-2008, 06:24 AM

I've been with Sprint since 2001 and have had no issues that wern't quickly resolved.

**Anyong Bluth** · 08-08-2008, 06:56 AM

Quote:

Originally Posted by petegz28

If you are into that stuff why go with anyone but Sprint? Sprint is cheaper than ATT and has the fastest network. Verizona nd ATT are just getting to 3G and acting like it's a new revelation. Sprint is rolling out 4G this year.

Truth. Same reason i stick with them and I usually get no service problems.

Billing and Customer Service is totally screwed up and they've shot themselves in the foot with many customers b/c of these 2 areas.

I look at the path of least resistance being having to call maybe 5 times to get something fixed right vs having slower service and it cutting out.

I'd call and signup for a new 2 year contract if they agreed to simply cut me a deal on the diamond and/or touch pro when it comes out but I have ZERO faith of them noted my account even if I ask them to specifically put it in the notes- UNLESS I'm talking to with Retentions, who have always been great. I've got 4 or 5 star customer rating (can't remember how many there are or even if they still use that rating system)

Why can't it just be as simple as me calling, saying, "Hey, I'd like to re-up my 2 year contract, and when the 2 phones I want are available I'd like them at the new contract offer price."

I spend more than the average Sprint customer & have 3 lines with them. You'd think they'd be happy to honor that to keep my business. I've been with them since 2000.

I just don't envision things going that smoothly

phisherman · 08-08-2008, 08:00 AM

i'll say it again, just like above. give them another shot.

they don't want repeat callers anymore; they want to solve your problem the 1st time.

no matter what you envision happening, you'll never know unless you just do it.

SLAG · 08-09-2008, 12:43 AM

I have had sprint for the past 3 years as well, First on the Employee advantage plan then after said employee was laid off I went to SERO

All in all no complaints, I hope QCHAT holds up and I hope Wi-Max takes hold, that will help sprint VERY MUCH.

I had the mogul for about 3 months, I hated it, I am back with a 700p and I have never been happier, i will probably stick with the 700p til Palm0S Linux comes out sometime in the next 5 years.

Infact, I am using my 700p right now in my hotel room in Wichita, over BT, with the laptop so i dont pay 9.99 to the hotel just for friggen interweb

08-07-2008, 09:23 AM
petegz28 Supporter Join Date: Feb 2005 Location: Olathe, Ks Casino cash: $2664127	OMG Sprint FINALLY starting to get it? I am listening to Dan Hesse talk about how our customer service #'s are greatly improving cause get this...are you ready??? WE ARE TAKING CARE OF THE CUSTOMER!!!! Shit you I do not I say! Treating the customer in the retail stores like they are the most important person? Not focusing so hard on getting customers off the phone quick in call centers and instead taking care of them with 1 phone call so they don't call back 100 times? And the CAPPER! The admission from the top that it used to be the "EXACT opposite". There is hope.....1000 points of light...stay the course.....the attidue of a lot of people in this city would greatly improve if Sprint turns it around. And right now we are kicking ass down that path...just hope it keeps going!
Posts: 128,136

08-07-2008, 02:11 PM	#46
jynni Starter Join Date: Oct 2003 Casino cash: $2206331	From what I have heard the Instinct is not really a full Smartphone - at least not yet. I'm not sure if software upgrades are planned to make it so.
Posts: 884

08-07-2008, 02:57 PM	#50
phisherman King Sandbagger Join Date: Feb 2003 Location: The Summit, MO Casino cash: $1485484	the instinct does sync with outlook.
Posts: 3,822

08-07-2008, 05:27 PM	#53
Phobia Guest Casino cash: $	Heh. My neighbor is a Sprint guy. He heard me talking about a ruggedized phone so he brought a couple test models for me to check out for a day or so. The first one wouldn't turn on. The second one turned on but when I made a call it locked up and wouldn't respond to anything I did, not even depressing the power button. Heh. I guess I'll be staying with Verizon.
Posts: n/a

08-07-2008, 06:29 PM	#54
unlurking MVP Join Date: Aug 2003 Casino cash: $7737309	I've been with Verizon since 2000 because of their customer service. Unfortunately they have a habit of crippling their phones. Rumored specs have come out showing them to be crippling the HTC Touch Pro (Raphael) to only a 400mhz processor, 128mb ram, no accelerometer. The Sprint HTC Touch Pro version (Herman) is supposed to be 528mhz, 256 mb ram, and includes the accelerometer. If that's true, **** Verizon. I'm either going to Sprint or AT&T. Will likely depend on when the SEX1 and Touch Pro come out.
Posts: 10,620

08-07-2008, 06:58 PM	#56
unlurking MVP Join Date: Aug 2003 Casino cash: $7737309	I had Sprint from 98-99 and swore I would NEVER go back. I was a day away from filing a small claims suit against them. Thanks to an employer getting the same **** around and threatening to drop about 500 service accounts, I got fixed. As soon as my contract ended I went to Verizon. VZW customer service has been beyond reproach in my experience. The ONLY reason I'm considering leaving is because I really want a fully functioning Touch Pro or SEX1. Besides, EVDO rev. A has been very good to me. Better than friends with 3G. If Verizon DOESN'T cripple Raphael, Sprint would have to give me 2 Herman's free for me to consider switching. I'd probably switch to AT&T for 1 free SEX1.
Posts: 10,620

08-08-2008, 06:24 AM	#57
BigRedChief Has a particular set of skills Join Date: Dec 2003 Location: On the water Casino cash: $3009627 VARSITY	I've been with Sprint since 2001 and have had no issues that wern't quickly resolved. __________________ Time is worth more than money.
Posts: 79,135

08-08-2008, 08:00 AM	#59
phisherman King Sandbagger Join Date: Feb 2003 Location: The Summit, MO Casino cash: $1485484	i'll say it again, just like above. give them another shot. they don't want repeat callers anymore; they want to solve your problem the 1st time. no matter what you envision happening, you'll never know unless you just do it.
Posts: 3,822

08-09-2008, 12:43 AM	#60
SLAG Superbowl MVP Join Date: Oct 2005 Location: OOOOOOOOOOOOOLATHE Casino cash: $9910252	I have had sprint for the past 3 years as well, First on the Employee advantage plan then after said employee was laid off I went to SERO All in all no complaints, I hope QCHAT holds up and I hope Wi-Max takes hold, that will help sprint VERY MUCH. I had the mogul for about 3 months, I hated it, I am back with a 700p and I have never been happier, i will probably stick with the 700p til Palm0S Linux comes out sometime in the next 5 years. Infact, I am using my 700p right now in my hotel room in Wichita, over BT, with the laptop so i dont pay 9.99 to the hotel just for friggen interweb __________________ Ad astra per aspera
Posts: 11,177